Q-00030825
Ferno Fastening System, she is thinking this is the antler system (this was a very rude, difficult customer, she was very irritated and did not want to provide the required information). I told her the information below was the same and she said to send it through. It is Ferno.
Manufacturer & Model: 090-6096
Serial: 090-6096
Needs a bolt
Quantity: 1
2/10/26 NatoshaB - cx WO due to PO status (cancelled): "Customer had already received part and a new case was created being the one received was too short." PO was flagged as a duplicate
⚠️Problem Description
Non-Billable follow up
Ferno Fastening System, she is thinking this is the antler system. I told her the information below was the same and she said to send it through. It is Ferno.
Manufacturer & Model: 0906096
Serial: 0906096
Needs a bolt
Quantity: 1
Site looking for a bolt part:
1/2 - 13 x 1 1/2 L
Head 13/8
Head ht. 5/16
Collar nt. 5/16
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: tracy@tracylorraine.ceo
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313368Location: Charity TransportAddress: 411 Blue Heron Suffolk, VA 23435Device: Problem Description: Non-Billable follow up
Ferno Fastening System, she is thinking this is the an
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: tracy@tracylorraine.ceo
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313368Location: Charity TransportAddress: 411 Blue Heron Suffolk, VA 23435Device: Problem Description: Non-Billable follow up
Ferno Fastening System, she is thinking this is the an
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: tracy@tracylorraine.ceo
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313368Location: Charity TransportAddress: 411 Blue Heron Suffolk, VA 23435Device: Problem Description: Non-Billable follow up
Ferno Fastening System, she is thinking this is the an
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: tracy@tracylorraine.ceo
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313368Location: Charity TransportAddress: 411 Blue Heron Suffolk, VA 23435Device: Problem Description: Non-Billable follow up
Ferno Fastening System, she is thinking this is the an
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: tracy@tracylorraine.ceo
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313368Location: Charity TransportAddress: 411 Blue Heron Suffolk, VA 23435Device: Problem Description: Non-Billable follow up
Ferno Fastening System, she is thinking this is the an
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: tracy@tracylorraine.ceo
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313368Location: Charity TransportAddress: 411 Blue Heron Suffolk, VA 23435Device: Problem Description: Non-Billable follow up
Ferno Fastening System, she is thinking this is the an
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: tracy@tracylorraine.ceo
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313368Location: Charity TransportAddress: 411 Blue Heron Suffolk, VA 23435Device: Problem Description: Non-Billable follow up
Ferno Fastening System, she is thinking this is the an
Case #00537406 – EMS L2 Review
Status: Closed | Priority: Standard
Q-00030825
Ferno Fastening System, she is thinking this is the antler system (this was a very rude, difficult customer, she was very irritated and did not want to provide the required information). I told her the information below was the same and she said to send it through. It is Ferno.
💬Case Comment
Internal Oct 24, 2025 11:36am
no response from customer closing this case, emailed customer
Timeline
📞
Case Linked Oct 22, 10:14 AM
Case Number:00537406
Subject:EMS L2 Review
Status:Closed
🚨11.0 business days
📋
▶
5
Work Order Created Nov 5, 4:19 PM
Work Order Created → Status: Assigned → Technician Assigned → Technician Assigned → Status: L2 Screening
👷
Status: Assigned by Scott Berry
From:Entered, Assigned
To:Assigned, Entered
Duration in Previous:0m
👷
Technician Assigned by Scott Berry
Technician:a0hVU000000iHDFYA2, Customer Part Sale
👷
Technician Assigned by Scott Berry
Technician:Customer Part Sale
🔍
Status: L2 Screening by Scott Berry
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Nov 5, 8:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 7m
🚨63.4 business days
🚫
Status: Canceled by Natosha BeierschmittFeb 10, 10:20 AM
From:Awaiting Parts
To:Canceled
Duration in Previous:96d 13h
Bottlenecks
Awaiting Parts
Duration: 63.0 business days (threshold: 3.0 business days)