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WO-01313452 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - Greenbriar Dr. — 7777 Greenbriar Drive. Apt 1040, Houston TX, 77030

Nov 6, 2025 → Dec 8, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Invoiced (Dec 8)
✗ SLA Missed (10d late)
Dispatch 0.0d
Coordinators 24.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.3 days
Over SLA
Billing
0.0 days
Created: Nov 6, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
23.0 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541524
eBiotrack - Automated New Inspection Created
Closed
GREENBRIAR PARK (reserved parking 81, 85, & 90) - code: #7796 (call if needed: 832-628-2915 Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=31044
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
Leona Coonrod
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313452 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 6, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
04-Scheduled
0.0d
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26 KKelch scheduled per logged email from Angie. Email logged on WO-01313454

11/25 KKelch sent Angie an email for scheduling. Email logged on WO-01313452

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 080239871 - Asset ID: 13276059
⚠️ Problem Description
GREENBRIAR PARK (reserved parking 81, 85, & 90) - code: #7796 (call if needed: 832-628-2915 Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=31044

Timeline

📞
Case Linked Nov 6, 12:01 AM
Case Number: 00541524
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
4 Work Order Created Nov 6, 11:12 AM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Nov 26, 9:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-08T19:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
3 3x Labor Added Dec 8, 9:27 PM
3x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 12d 12h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 3m
📄
▶
2 Status: Ready to Bill Dec 9, 6:27 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 3.8 business days
🧾
Invoice Created Dec 15, 12:38 AM
Invoice Number: SM-248626

Bottlenecks

Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days

🔗 Related Artifacts

📞
Case 00541524
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 8, 2:00 PM
Created
Nov 6, 11:12 AM
Invoice #
SM-248626

Work Details (3)

Name Type Status Qty Amount Date
WL-03030847 Labor Open 1 $0.00 Dec 8, 9:27 PM
WL-03030848 Labor Open 1 $0.00 Dec 8, 9:27 PM
WL-03030849 Travel Open 36 $0.00 Dec 8, 9:27 PM

Details