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WO-01313478 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Healthalliance Hospital — 105 Marys Ave, Kingston NY, 12401

Nov 6, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Nov 20, 2025
🕐 Clock stopped: Completed (Nov 23)
✗ SLA Missed (2d late)
Dispatch 0.0d
Coordinators 12.8d
Field Work 15.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.8 days
Over SLA
Field Work
15.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 6, 2025 Due: Nov 20, 2025 Completed: Dec 12, 2025 (21 days late)
📅
26.9 days Total Age
⏱️
15.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
25.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541679
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313478 (current) Invoiced
Repair • Fady Khouzam
Created: Nov 6, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 15.0 days stuck in "Completed"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
11.8d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Completed
15.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06/2025 Cever assigning to FSE to get quotes and po

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
Upon initial inspection of the device, A pre‑existing fault was detected: the device failed the Active Exhalation Verification in the System Setup Test. This must be resolved before proceeding with FCO86600081 implementation.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 6, 11:43 AM
Case Number: 00541679
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Nov 6, 12:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Status: Assigned Nov 6, 12:27 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Cristina Everetts
Technician: Fady Khouzam
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Nov 21, 11:41 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 14d 23h
📅
Dispatch Scheduled by Rebecca Arnold Nov 21, 12:00 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Nov 23, 5:53 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 2d 6h
🚗
Travel Added Nov 23, 5:58 PM
Type: Travel
Status: Open
Qty: 130
🚨 15.0 business days
🏁
Status: Closed by Fady Messak Dec 14, 8:58 AM
From: Completed
To: Closed
Duration in Previous: 20d 15h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 15, 11:43 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Assigned
Duration: 11.8 business days (threshold: 4.0 business hours)
Exceeded by 11.3 business days
Completed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00541679
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Nov 21, 8:00 AM
Created
Nov 6, 12:08 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03017791 Labor Open 3 $155.00 Nov 23, 5:53 PM
WL-03017792 Labor Open 1.5 $142.50 Nov 23, 5:53 PM
WL-03017794 Travel Open 130 $0.00 Nov 23, 5:58 PM
WL-03037866 Labor Open 0.016666666666667 $38.00 Dec 15, 11:43 AM

Details