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WO-01313536 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 3235 Hempstead Tpke, Levittown NY, 11756

Nov 6, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (29 biz days early)
Active: 33 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Nov 6 → Dec 29, 2025
33 business days (not counted)
33d
▶ Clock Running
Status: Scheduled
Dec 29 → Feb 17, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Nov 6, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Dec 29 Ready for Release ⏸ Paused 33 —
Dec 29 → Feb 17 Scheduled ▶ Running 33 33
Dispatch 0.0d
Holding 33.4d (excluded)
Coordinators 32.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
33.4 days
Coordinators
32.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 6, 2025 Due: Mar 30, 2026 Completed: Feb 17, 2026 (41 days early)
📅
65.9 days Total Age
⏱️
33.4d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
32.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541830
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01313532 Invoiced
Preventive Maintenance • Andre Samuda
Created: Nov 6, 2025 • Closed: Feb 16, 2026
WO-01313536 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Nov 6, 2025 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 33.4 days stuck in "Ready for Release"
⏱️
Total Delay 32.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
33.4d
Scheduled
32.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 RArnold - Confirmed for 02/16, dispatching to Andre

12/29/2025 RArnold - Philips is working on creating additional PMs for other devices. Offered 02/16 @ 8:30 am for Andre

12/10/2025 RArnold - Received info from Philips about the additional PMs that the customer says they should have. Relayed to customer.

11/19/2025 RArnold - Reached out to Mandy for an update on additional devices.

11/10/2025 RArnold - Customer stated that there should be more devices at this location due in Feb as they have PMs done every 6 months. Escalated to Mandy

11/10/2025 RArnold - Emailed Catarina Buffalino to scheduled Andre 02/16 @ 12 pm or 02/17 @ 9 am

catarina.buffalino@radnet.com 

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 74069430 - SN US918F1087
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 6, 3:12 PM
Case Number: 00541830
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Nov 6, 3:41 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Rebecca Arnold
From: Entered
To: Ready for Release
Duration in Previous: 3m
🚨 34.0 business days
👷
▶
3 Technician Assigned Dec 29, 3:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 53d 0h
🚨 33.0 business days
⏱️
3x Labor Added Feb 16, 10:38 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 0.25
✔️
Status: Completed by Andre Samuda Feb 16, 10:45 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 49d 6h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 2:47 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Scheduled
Duration: 32.9 business days (threshold: 2.0 business days)
Exceeded by 30.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00541830
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 16, 8:30 AM
Created
Nov 6, 3:41 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03108155 Labor Open 1.75 $275.00 Feb 16, 10:38 PM
WL-03108156 Labor Open 0.25 $0.00 Feb 16, 10:38 PM
WL-03108157 Travel Open 1 $0.00 Feb 16, 10:38 PM
WL-03110570 Labor Open 0.016666666666667 $38.00 Feb 18, 2:47 PM

Details