Detailed work order timeline, KPIs, and analysis
ALLEGIANCE MOBILE HEALTH EMS - CORPUS CHRISTIE • Repair • P7
📍 Allegiance Mobile Health - Corpus Christi — 1702 N Lexington Blvd, Corpus Christi TX, 78409
Nov 6, 2025 → Jun 23, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 6 → Nov 6 | Created | ▶ Running | 0 | 0 / 7 |
| Nov 6 → Nov 7 | L2 Screening | ▶ Running | 1 | 1 / 7 |
| Nov 7 → Nov 17 | Awaiting Parts | ⏸ Paused | 5 | — |
| Nov 17 → Nov 17 | Ready for Scheduling | ▶ Running | 0 | 1 / 7 |
| Nov 17 → Nov 24 | Assigned | ▶ Running | 5 | 6 / 7 |
| Nov 24 → Nov 27 | Scheduled | ▶ Running | 2 | 8 / 7 |
| Nov 27 → Nov 27 | Completed | ▶ Running | 0 | 8 / 7 |
| Nov 27 → Dec 3 | Incomplete | ▶ Running | 3 | 11 / 7 |
| Dec 3 → Dec 3 | L2 Screening | ▶ Running | 0 | 11 / 7 |
| Dec 3 → Dec 5 | Awaiting Parts | ⏸ Paused | 2 | — |
| Dec 5 → Dec 5 | Ready for Scheduling | ▶ Running | 0 | 11 / 7 |
| Dec 5 → Dec 5 | Entered | ▶ Running | 0 | 11 / 7 |
| Dec 5 → Dec 29 | Assigned | ▶ Running | 15 | 26 / 7 |
| Dec 29 → Dec 29 | Entered | ▶ Running | 0 | 26 / 7 |
| Dec 29 → Mar 24 | On Hold | ▶ Running | 58 | 84 / 7 |
| Mar 24 → Mar 24 | Ready for Scheduling | ▶ Running | 0 | 84 / 7 |
| Mar 24 → Mar 25 | Assigned | ▶ Running | 1 | 85 / 7 |
| Mar 25 → Apr 1 | Scheduled | ▶ Running | 5 | 90 / 7 |
| Apr 1 → Apr 15 | Awaiting Parts | ⏸ Paused | 10 | — |
| Apr 15 → Apr 20 | Reschedule | ▶ Running | 3 | 93 / 7 |
| Apr 20 → Apr 20 | Entered | ▶ Running | 0 | 93 / 7 |
| Apr 20 → Apr 20 | Assigned | ▶ Running | 0 | 93 / 7 |
| Apr 20 → Apr 24 | Scheduled | ▶ Running | 4 | 97 / 7 |
| Apr 24 → Jun 16 | Awaiting Parts | ⏸ Paused | 36 | — |
| Jun 16 → Jun 16 | Ready for Scheduling | ▶ Running | 0 | 97 / 7 |
| Jun 16 → Jun 22 | Assigned | ▶ Running | 3 | 100 / 7 |
| Jun 22 → Jun 23 | Scheduled | ▶ Running | 1 | 101 / 7 |
6/26 NatoshaB - made 2 freight lines non-billable as the Dec & April parts orders were not installed/consumed. Travel was already comped appropriately - placed WO in RTB
6/26 DPatton - Placing in BR per note below
**FINANCE - PLEASE CHATTER LO/NB BEFORE INVOICING - NEED TO REVIEW PROBLEM DESCRIPTION TO CONFIRM PARTS NEEDED/CONSUMED. (3 quotes sent for this 1 repair)
6/22 KKelch scheduled for 6/23 with arrival between 1 and 3 pm per logged email from Charles.
6/22 KKelch sent Charles an email for schedulingon 6/23 with arrival between 1 and 3 pm.
6/17/26 RBerry- Updated due date based on parts. Removed delay code.
6/16 KKelch waiting for parts to ship prior to scheduling
**FINANCE - PLEASE CHATTER LO/NB BEFORE INVOICING - NEED TO REVIEW PROBLEM DESCRIPTION TO CONFIRM PARTS NEEDED/CONSUMED. (3 quotes sent for this 1 repair)
05/26/2026 EMartin quoted Q-00034244 for job
05/15/2026 AGreene - adding more current notes from the part order:
05/04/2026 ATharp - Per chatter, awaiting advisement on the customer being requoted; for now, the PO is submitted, but the vendor communicated that the part has an extended lead time with no ESD, so we can cancel in the event the customer does not approve the second quote.
05/01/2026 ATharp - Following up with vendor to see ESD of 6500-700-067.
04/27/2026 ATharp - Chattered AWirth "According to item 6500-001-014 (which has a price of $0 on Servicemax), it says to use 6500-700-067 and we would need to purchase from Stryker. It looks like this would be around $3237.00. With the price of the part being that high, I wanted to check in to see if the customer has been quoted with that part number discrepancy/part in mind. Thanks!" Awaiting response before submitting PO017326.
4/23/26 CDempsey- part needed for this repair was shipped to another tech. MM is trying to locate another to potentially ship overnight direct to customer.
4/20 KKelch scheduled per logged email from Charles. Email logged on WO-01314520. Scheduled for FSE's next available.
4/20 KKelch sent Charles an email for scheduling. Email logged on WO-01314520
4/15/26 RBerry- Updated due date based on parts. Removed delay code.
4/2/26 CDempsey- will complete wo 1314520 when we return for this one.
3/31 CLacy- Unit is in need of additional parts. Terminal block assy is not the up to date style and a new electronics assy is needed to accommodate the new terminal block
3/25 KKelch scheduled per logged email from Charles. Email logged on WO-01314520
3/24 KKelch sent Charles an email for scheduling. Email logged on WO-01313551
3/24/26 NatoshaB - emailed Bert & Charles to schedule repairs on 01314520 & 01313551. Advised WOs will be closed and billed as-is if no response by 3/31/26.
Charles responded same day - copied ASC to email and put WO in RFS status.
2/9 LOberg spoke with the receptionist who took my message. She said Charles is still the person to speak with and he would call me back.
12/29 KKelch called Bert to schedule for 12/31 between 12 and 2 pm. Left VM. Call logged on WO-01313551. Placing on hold due to multiple attempts to contact
12/26 KKelch called Bert to schedule for 12/30 between 12 and 2 pm. Left VM. Call logged on WO-01313551
212/22/25 CDempsey- Delivery scheduled for tomorrow Dec 23rd.
12/19/2025 Sramen - still waiting on parts for WO-01314520. Pushed out due date.
12/15 KKelch called Bert to schedule for 12/18 between 2:30 and 3:30 pm. Left VM.
12/10/25 RBerry- Updated due date based on parts. Removed delay code
12/8 KKelch called Bert to schedule for 12/15 between 12:30 and 2:30 pm. He asked me to email him the serial numbers.
12/03/2025 SRobinson- Added quote Q-00031347 and sending to L2 for parts.
12/1/2025 Sramen - cleared serviced timestamp.
12/1 KWeiss, Created case and sent to sales for quoting.
11/24/2025 LHill-rec'd email back from Charles Cromwell-That works for me.
See logged email.
11/24/2025 LHill-Called (361) 563-5741 for Charles Cromwell-was unable to leave a message.
11/24/2025 LHill-sent email Bert at charles.cromwell@allmh.com trying to schedule repair. Offered 11/26 between 2PM-4PM
11/21 KKelch sent Bert an email for scheduling
11/20 KKelch called Bert to schedule for 11/26 between 2 and 3 pm. Left VM.
11/18 KKelch called Bert to schedule for 11/26 between 2 and 3 pm. Left VM.
11/18 KKelch called Charles to schedule for 11/26 between 2 and 3 pm. He provided me with Bert Lopez at 361-438-5203
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03010223 | Parts | Open | 1 | $283.50 | Nov 17, 4:28 PM |
| WL-03010224 | Parts | Open | 1 | $268.65 | Nov 17, 4:28 PM |
| WL-03010231 | Parts | Open | 2 | $388.80 | Nov 17, 4:28 PM |
| WL-03010232 | Expenses | Open | 1 | $17.66 | Nov 17, 4:28 PM |
| WL-03021445 | Labor | Open | 3 | $0.00 | Nov 26, 8:29 PM |
| WL-03021446 | Labor | Open | 1 | $130.00 | Nov 26, 8:29 PM |
| WL-03021447 | Labor | Open | 3 | $500.00 | Nov 26, 8:29 PM |
| WL-03021448 | Travel | Open | 178 | $0.00 | Nov 26, 8:29 PM |
| WL-03021449 | Travel | Open | 161 | $0.00 | Nov 26, 8:29 PM |
| WL-03028274 | Expenses | Open | 1 | $0.00 | Dec 5, 3:28 PM |
| WL-03187082 | Expenses | Open | 1 | $0.00 | Apr 15, 1:58 PM |
| WL-03262002 | Parts | Open | 1 | $4,441.50 | Jun 16, 12:00 PM |
| WL-03262003 | Parts | Open | 1 | $124.20 | Jun 16, 12:00 PM |
| WL-03262004 | Expenses | Open | 1 | $19.37 | Jun 16, 12:00 PM |
| WL-03271199 | Labor | Open | 5 | $0.00 | Jun 23, 8:49 PM |
| WL-03271200 | Labor | Open | 1 | $130.00 | Jun 23, 8:49 PM |
| WL-03271201 | Labor | Open | 2.8 | $500.00 | Jun 23, 8:49 PM |
| WL-03271202 | Travel | Open | 260 | $0.00 | Jun 23, 8:49 PM |
| WL-03271203 | Travel | Open | 160 | $0.00 | Jun 23, 8:49 PM |
| WL-03271204 | Expenses | Open | 1 | $0.00 | Jun 23, 8:50 PM |