Follow up to WO-01227634
Tech Luis Torres
KMY-120328650-082
Tech notes **Reseated all connections to top monitor and still no picture.
**PM Completed.
**Lightly dusted inside and outside of higi
**Checked and calibrated audio & volume, BP, touch screen and weight bench.
**Wiped down higi with disinfectant cleaner
**Tested for functionality
**Completed full test successfully
**Verified/Changed BIOS setting to “POWER ON”
L2 none
Use this password to access the kiosk: Z@*X9@YL
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
12/10/25 NFloyd - The PM for this location was completed on 7/28/25. The next PM is not due until 2026. Please change the WO type to REPAIR only and place this on hold pending availability of the top monitor.
12/5/2025 Per HIGI perform PM without top monitor. DO NOT wait for repair. RFS
871-0001-02R IS OUT OF STOCK 11/7/2025 RC
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) WI-ST-310 Higi Green Preventative Maintenance 009 DCR652.pdf
Use this password to access the kiosk: Z@*X9@YL
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
Dec 10, 2025 10:36am
@Nicole Floyd @Shawn Rogers @Luis Torres Parts didn't ship as scheduled for this repair. Do you still need to go onsite and do the PM and just fail the PM? Or reschedule this repair for when parts arrive and do the repair/PM together so the PM passes?
Jun 3, 2026 11:26am
WO-01313590 to be canceled once the parts order is cancelled.
This repair was completed on WO-01369276.
SNOTE
Follow up to WO-01227634
Nov 6, 2025
Timeline
📞
Case Linked Nov 6, 5:14 PM
Case Number:00541889
Subject:
Status:Closed
📋
▶
2
Work Order Created Nov 6, 5:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered, Ready for Scheduling
To:Ready for Scheduling, L2 Screening
Duration in Previous:2m, 0m
📦
▶
2
Parts Requested Nov 6, 6:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 15m
🚨19.7 business days
📅
Status: Ready for Scheduling by Chris BakkemoDec 8, 11:48 AM