Detailed work order timeline, KPIs, and analysis
United Vein and Vascular Centers • Virtual Tech - Field Repair • P3
📍 Northfield — 1622 Willow Rd Suite 102, Northfield IL, 60093
Nov 7, 2025 → Feb 24, 2026
3/6/26 DPatton - Part# with no price; emailed MM to update with price
3/6/26DPatton - Bill all trips per DN in Teams Meeting
3/3/26 DPatton - Bill travel for all trips? 12/31 customer left for the day, (not sure if this was scheduled) and 2-13-26 Drove to site after email conversation with contact letting me know parts had arrived. But upon arrival. The relay still had not been delivered.
1/14 tech arrived onsite; not all parts were delivered or incorrect parts.
2-19-26 JK Sent another email to see if new part was delivered and onsite.
Customer responded that the part is on site. We'll be going there on 2-24-26.
2-16-26 JK sent customer email to confirm parts were delivered. Have not received a response.
2/15/26 RBerry- Updated due date based on parts. Removed delay code.
2-13-26 JK Drove to customers site today after being informed parts were there. Upon arrival there was a part missing. Delivery of part was not known.
2-12-26 JK Sent Jordan an email to schedule visit.
1/7/26 RJB-- Midmark repairs took too long in the morning/afternoon. Couldn't make this call. Find someone else please if you can, if not, I'll try and work it in next week.
1/5/2025 CRamen logged email confirming Wednesday 1/7/2026 with an arrival window between 1-3pm. Yes that time works and the parts have been delivered. When you arrive at the clinic, please ask for Diyar. He knows where everything is located.
1/5/2025 CRamen logged email requesting Wednesday 1/7/2026 with an arrival window between 1-3pm. Placeholder set
1/2/26 RBerry- Received teams message from APrzybyla stating: I figured I’d let you know that I’m here at United vein for my last job of the day. I got here at 12:30 thinking I can get an early and the lady across the hall said that she believes that they were all at lunch because the door was lockedand to come back at 1 o’clock. So I left and I came back at 2 o’clock like I rescheduled to and the door is still locked and all the lights are off and it’s completely dark in there. I’m gonna wait here until 3 o’clock and if nobody shows up, I’m leaving.
Then received teams message stating: All the lights in the back went out. I'm leaving.
WO needs to be rescheduled, updated due date due to site closing early. Cleared tech name and placed into RFS for local technician to complete.
12/30/25 RBerry- Received confirmation from Jordan Wood to move arrival time to between 2-3PM. Reassigning to Andy P. See logged email.
12/30/25 RBerry- Emailed Jordan Wood advising we are needing to reschedule the arrival time for this WO to between 2-3PM. Waiting for response. If confirmed, WO will be reassigned to Andy P for tomorrow.
12/30/25 RBerry- Per teams message from DCarvalho: See if andy can run 01313608 tomorrow afternoon. Sent teams message to KKelch in POD chat stating: Kaitlyn Kelch can Andy take WO-01313608 tomorrow afternoon? We have had to make some changes to Alan's schedule and he will not be able to make this one. The only thing that needs to change with the customer is the time.
12/30/25 RBerry- Per teams call with SRamen, WO-01313608 scheduled for Alan for tomorrow needs to be rescheduled to work this in to meet the due date. Sent teams message to DCarvalho and LYoder stating: FYI- I have been instructed by Stephanie to move WO-01313608 out to schedule WO-01229073 for tomorrow (so we do not lose the Higi bonus) . I'm trying to figure out where to put that one. Maybe Andy can take the autoclave repair? Can I ask Kaitlyn to take WO-01313608
12/22/25 RBerry- Received confirmation from Jordan Wood to schedule for 12/31/25 with arrival time between 8-10AM. See logged email.
12/22/25 RBerry- Received email from Jordan Wood stating: Hi Rhea-
This clinic is closed all week. Can we set something up for next week?
Offered to schedule for 12/31/25 with arrival time between 8-10AM. Waiting for confirmation. Technician is full until this date and RByer is on PTO
12/22/25 RBerry- DNakoff escalated WO to account. Received email from Jordan Woods. Offered to schedule for 12/26/25 with an arrival time between 8-10AM. Waiting for confirmation. See logged email.
12/22/25 RBerry- Chattered: @Dylan Nakoff I have escalated this WO and placed on hold due to contact issues. This is a repair. Thank you!
12/22/25 RBerry- Escalated WO to account manager due to contact issues.
12/19/2025 CRamen Logged email requesting 12/26/2025 with an arrival window between 8-10am.
12/16/2025 CRamen No Phone listed. Logged email requesting Tuesday 12/16/2025 with an arrival window between 2-4pm. Placeholder set
12/15/2025 CRamen Logged email requesting Tuesday 12/16/2025 with an arrival window between 1-3pm. Placeholder set
12/11/2025 CRamen parts delivered 12/9/2025 was moved from AP to RS today KFricke
12/8/2025 KFricke - When tracking came through, it did not specify the included parts. The invoice came today and only one shipped. WO placed back in awaiting parts and chattered ASC, Tech, and Sup for visibility.
12/8/2025 CRamen logged email requesting Wednesday 12/10/2025 with an arrival window between 8-10am.
12/3/2025 Sramen - updated due date based on parts:
11/10/2025 CRamen logged email confirming Tuesay 11/11/2025 with an arrival window between 11-1pm.
11/10/2025 CRamen logged email requesting Monday 11/10/2025 with an arrival window between 11-1pm.
11/7/2025 CRamen logged email requesting Monday 11/10/2025 with an arrival window between 11-1pm. Placeholder set
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03004226 | Labor | Open | 2.3833333333333 | $372.50 | Nov 12, 8:11 AM |
| WL-03004230 | Travel | Open | 61 | - | Nov 12, 8:15 AM |
| WL-03004229 | Travel | Open | 87 | - | Nov 12, 8:15 AM |
| WL-03004235 | Labor | Open | 1.2166666666667 | $186.25 | Nov 12, 8:20 AM |
| WL-03004236 | Labor | Open | 1.25 | $0.00 | Nov 12, 8:20 AM |
| WL-03025399 | Expenses | Open | 1 | $0.00 | Dec 3, 5:05 PM |
| WL-03034396 | Parts | Open | 1 | $45.71 | Dec 11, 2:58 PM |
| WL-03034398 | Expenses | Open | 1 | $0.00 | Dec 11, 2:58 PM |
| WL-03051598 | Travel | Open | 70 | - | Dec 31, 1:10 PM |
| WL-03051766 | Labor | Open | 1 | $149.00 | Dec 31, 3:51 PM |
| WL-03051767 | Labor | Open | 2 | $298.00 | Dec 31, 3:51 PM |
| WL-03065876 | Travel | Open | 23 | - | Jan 15, 9:24 AM |
| WL-03065874 | Labor | Open | 2 | $298.00 | Jan 15, 9:24 AM |
| WL-03065875 | Labor | Open | 1 | $149.00 | Jan 15, 9:24 AM |
| WL-03102547 | Parts | Open | 1 | $264.68 | Feb 12, 8:39 AM |
| WL-03102548 | Expenses | Open | 1 | $22.35 | Feb 12, 8:39 AM |
| WL-03105740 | Labor | Open | 3.4166666666667 | $447.00 | Feb 13, 6:09 PM |
| WL-03105741 | Labor | Open | 0.75 | $111.75 | Feb 13, 6:09 PM |
| WL-03105742 | Travel | Open | 203 | - | Feb 13, 6:09 PM |
| WL-03105743 | Expenses | Open | 1 | $0.00 | Feb 13, 6:09 PM |
| WL-03105744 | Expenses | Open | 1 | $0.00 | Feb 13, 6:09 PM |
| WL-03105745 | Expenses | Open | 1 | $0.00 | Feb 13, 6:09 PM |
| WL-03118168 | Labor | Open | 1.5666666666667 | $260.75 | Feb 24, 4:13 PM |
| WL-03118169 | Labor | Open | 2.8 | $447.00 | Feb 24, 4:13 PM |
| WL-03118170 | Labor | Open | 0.56666666666667 | $0.00 | Feb 24, 4:13 PM |
| WL-03118171 | Travel | Open | 76 | - | Feb 24, 4:13 PM |
| WL-03118172 | Travel | Open | 23 | - | Feb 24, 4:13 PM |