Detailed work order timeline, KPIs, and analysis
Oak Street Health • Virtual Tech - Field Repair • P3
📍 Oak Street Health - Glenville, OH — 10553 St Clair Ave, Cleveland OH, 44108
Nov 7, 2025 → Dec 17, 2025
12/16/2025 CRamen Logged email confirming Wednesday 12/17: Tomorrow 12/17/25 is fine. Thank you for the follow up
Kind regards,
La'Toiya Johnson, Ed.D
Practice Manager
10553 Glenville
Office 216-682-7702
Oak Street Health I www.oakstreethealth.com
12/16/2025 CRamen left a vm for Chanell to return call to reschedule for tomorrow if we could instead of Thursday. Logged email email response confirming Thursday schedule to re-schedule for Wednesday.
12/15/25 RBerry- Updated due date based on parts. WO was not released to ASC until 12/15/25, parts delivered on 12/9
12/15/2025 CRamen logged email confirming :I am following up on the service request. Thursday 12/18/25 is perfect. I will be here to assist the technician with any questions.
Onsite Access Requirements
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? The technician will need to sign in/out at the front desk and show a work ID.
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? Practice Manager will show tech where equipment is being stored for set up
Parts Deliver (if applicable)
Have the shipped parts been received? Yes
Can you confirm the parts numbers below have been received? N/A
If part numbers cannot be confirmed, can you provide the quantity of parts received? 3 boxes
If parts have been received:
Where will the technician be able to locate them onsite? In storage room
If parts have not yet arrived but have an ETA:
Can the parts be placed near the equipment? All equipment has arrived to my knowledge
If not: Is there a designated area for parts? N/A
Onsite Point of Contact
Will you be the onsite point of contact on the scheduled date? Yes
Best phone number for the technician to use: 216-832-0551
If "No" above: Please provide the name and number of the onsite point of contact:
Thank you,
La'Toiya Johnson, Ed.D
Practice Manager
10553 Glenville
Office 216-682-7702
Oak Street Health I www.oakstreethealth.com
12/15/2025 CRamen Logged email requesting Thursday 12/18/2025 with an arrival window between 8-10am.
12/15/2025 CRamen called but MB is full and cant leave a vm
12/15/2025 CRamen parts delivered today
12-15 DSR Parts Link: https://www.ups.com/track?track=yes&trackNums=1ZR5726A0344967086&loc=en_US&requester=ST/trackdetails
12/15/2025jsells
I am writing to let you know that the parts for Work Order #: WO-01313615
have arrived at our center. Could you please confirm when a technician will
be scheduled to return to complete the service and set up the equipment
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03037343 | Parts | Open | 5 | $39.25 | Dec 14, 3:53 PM |
| WL-03037344 | Expenses | Open | 1 | $21.82 | Dec 14, 3:53 PM |
| WL-03041444 | Labor | Open | 3.3166666666667 | $429.00 | Dec 17, 10:41 PM |
| WL-03041445 | Labor | Open | 1.4333333333333 | $183.86 | Dec 17, 10:41 PM |
| WL-03041446 | Labor | Open | 3.5 | $0.00 | Dec 17, 10:41 PM |
| WL-03041447 | Travel | Open | 191 | - | Dec 17, 10:41 PM |
| WL-03041448 | Travel | Open | 191 | - | Dec 17, 10:41 PM |