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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313655 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 7, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Invoiced (Nov 18)
✓ SLA Met (408d early)
Dispatch 2.0d
Holding 0.2d (excluded)
Coordinators 3.2d
Field Work 5.9d
Incomplete 0.9d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
0.2 days
Coordinators
3.2 days
Field Work
5.9 days
Over SLA
Incomplete (excluded from total)
0.9 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Nov 18, 2025 (408 days early)
📅
7.4 days Total Age
⏱️
3.0d in Tech On Site Longest Stage
🔄
12 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 10, 2025
Visit 2 Nov 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542050
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313655 (current) Invoiced
FCO • Derick Velazquez
Created: Nov 7, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 3.0 days stuck in "Tech On Site"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
0.2d
Scheduled
3.2d / 2.0d SLA
Tech On Site
4.6d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Incomplete
0.9d
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/07/2025 ALuman - dispatch to Derick Velazquez for: Sn- H293220329CB8 Sn- H286706429319 located at US Med Orlando
🔧 Work Performed
FCO IMPLEMENTED
🔍 Technician Findings
FCO IMPLEMENTED
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 7, 10:30 AM
Case Number: 00542050
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 7, 10:53 AM
Work Order: WO-01313655
Type: FCO
Priority: PC
⏳ 1.9 business days
✅
Status: Ready for Release by Mandy Newman Nov 10, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 20h
👷
▶
4 Technician Assigned Nov 10, 8:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-10T05:00:00.000+0000, 2025-11-10T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 1h 45m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-10T13:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Nov 10, 10:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 34m
⏳ 3.0 business days
🗓️
Status: Scheduled by Derick Velazquez Nov 12, 10:05 AM
From: Tech On Site
To: Scheduled
Duration in Previous: 1d 23h
⏳ 2.0 business days
🔧
Status: Tech On Site by Derick Velazquez Nov 13, 11:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
▶
2 6x Labor Added Nov 14, 12:02 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Tech On Site
To: Completed
Duration in Previous: 12h 47m
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Nov 16, 9:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For: 2025-11-13T13:00:00.000+0000
⚠️
Status: Incomplete by Derick Velazquez Nov 17, 2:54 PM
From: Scheduled
To: Incomplete
Duration in Previous: 17h 9m
⏱️
▶
2 Labor Added Nov 17, 10:18 PM
Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Incomplete
To: Closed
Duration in Previous: 7h 27m
⏱️
Labor Added Nov 18, 12:47 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 18, 1:07 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 44m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:37 PM
Invoice Number: SM-247242

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00542050
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 13, 8:00 AM
Created
Nov 7, 10:53 AM
Invoice #
SM-247242

Work Details (8)

Name Type Status Qty Amount Date
WL-03007064 Labor Open 2 $0.00 Nov 14, 12:02 AM
WL-03007065 Labor Open 2.5 $237.50 Nov 14, 12:02 AM
WL-03007066 Labor Open 2.5 $0.00 Nov 14, 12:02 AM
WL-03007067 Labor Open 2 $155.00 Nov 14, 12:02 AM
WL-03007068 Travel Open 56 $0.00 Nov 14, 12:02 AM
WL-03007069 Travel Open 56 $0.00 Nov 14, 12:02 AM
WL-03010676 Labor Open 0.5 $0.00 Nov 17, 10:18 PM
WL-03011179 Labor Open 0.016666666666667 $38.00 Nov 18, 12:47 PM

Details