Midmark Service Request Dispatch Authorization - WO-00124649
Closed
Zone 1
NWD - Replace Switch Assembly
Imaging/X-Ray Dispatch - Hours of operation: Monday thru Friday 7:00 am – 6:00 pm - If Linda is not available, ask for Evan
Carlow to set up service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
Ship Exchanged Open 737320 30-08078 1.00000
11/11/2025 JRolston - Per UPS, ETA on wb 1ZE444250372125658 is Thursday, 11/13. Updated work order accordingly.
11/7/2025jsells
spoke with Sarah, and I gave her the WO# and told her a coordinator will call them to schedule the visit
🔧Work Performed
customer closed shop for team meeting so had to wait until they reopened to work on unit. once on site checked in with poc and was escorted to unit. removed current power switch from unit and installed new power switch. once installed tested unit and confirmed function. informed customer and they tested unit as well. unit repaired and returned to service
🔍Technician Findings
customer states to have issue powering on unit
⚠️Problem Description
Zone 1
NWD - Replace Switch Assembly
Imaging/X-Ray Dispatch - Hours of operation: Monday thru Friday 7:00 am – 6:00 pm - If Linda is not available, ask for Evan
Carlow to set up service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
Ship Exchanged Open 737320 30-08078 1.00000
All x-ray WOs:
Mandatory documents:
FDA 2579 Form
spoke with Sarah, and I gave her the WO# and told her a coordinator will call them to schedule the visit
📅
WO-01313661 - Repair - VetPro DC X-Ray (wall) - Lake Forest - VCA Arroyo Animal Hospital
Nov 14, 2025 2:00pm – 3:30pm
Work Order: WO-01313661
Account: MIDMARK
Customer Case Number: SR 1488428 WO-00124649
Location: VCA Arroyo Animal Hospital
Address: 1 South Pointe Dr, Lake Forest, CA 92630
Manufacturer: Midmark - Progeny
Model #: VetPro DC X-Ray (wall)
Serial #: DV23484
Contact Name: Linda Bower
Contact Phone: (94
PDF
SRA_WO-00124649_ver1
Nov 7, 2025
PDF
FDA-2579_06-25-21-Secured (003)
Nov 7, 2025
PDF
SRA_WO-00124649_ver1.pdf.pdf
Nov 18, 2025
Timeline
📞
Case Linked Nov 6, 5:12 PM
Case Number:00541888
Subject:Midmark Service Request Dispatch Authorization - WO-00124649
Status:Closed
📋
Work Order Created Nov 7, 11:21 AM
Work Order:WO-01313661
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsNov 7, 11:27 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Nov 7, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:19m, 0m
⏳3.0 business days
📅
Status: Ready for Scheduling by John RolstonNov 11, 11:07 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 23h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 12, 1:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-14T19:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Omar SerranoNov 14, 9:54 PM