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WO-01313695 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - CULV — 10023 Jefferson Blvd, Culver City CA, 90232

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
0 biz days remaining
Active: 5 biz days
Paused: 185 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 4 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Jan 6, 2026
33 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 16, 2026
152 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 11 Assigned ▶ Running 1 1
Nov 11 → Nov 14 L2 Screening ▶ Running 3 4
Nov 14 → Jan 6 Awaiting Parts ⏸ Paused 33
Jan 6 → Jan 7 Reschedule ▶ Running 1 5
Jan 7 → Aug 16 Ready for Release ⏸ Paused 152
Dispatch 3.0d
Material Management 33.5d
Coordinators 3.4d
On Track
Dispatch
3.0 days
Over SLA
Material Management
33.5 days
Over SLA
Coordinators
3.4 days
Over SLA
Created: Nov 7, 2025 Due: Jun 30, 2026 (47 days overdue)
📅
190.7 days Total Age
⏱️
33.5d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
33.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541944
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 10 https://www.ebiotrack.com/inspection.php?iid=31077
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angela Bustamante
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313695 (current) Ready for Release
Preventive Maintenance • Rene Yescas
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Ready for Release • 281 days old
🚨
Primary Delay 33.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 33.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
L2 Screening
3.0d / 1.0d SLA
Awaiting Parts
33.5d / 3.0d SLA
Reschedule
1.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

Asset ID: 13128364 PM to be completed on WO-01313088 - collect parts shipped to site and return

⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Asset ID: 13128364 PM to be completed on WO-01313088 - collect parts shipped to site and return Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 10 https://www.ebiotrack.com/inspection.php?iid=31077

Timeline

📞
Case Linked Nov 7, 12:01 AM
Case Number: 00541944
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 7, 1:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Status: Assigned Nov 7, 3:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Rene Yescas
2.0 business days
🔍
Status: L2 Screening by Dylan Nakoff Nov 11, 10:07 AM
From: Assigned
To: L2 Screening
Duration in Previous: 3d 18h
3.0 business days
📦
2 Parts Requested Nov 14, 2:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 4h
🚨 34.0 business days
🔩
2 4x Parts Added Jan 6, 1:55 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 52d 23h
Status: Ready for Release by Rhea Berry Jan 7, 10:20 AM
From: Reschedule
To: Ready for Release
Duration in Previous: 20h 24m

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 33.5 business days (threshold: 3.0 business days)
Exceeded by 30.5 business days

🔗 Related Artifacts

📞
Case 00541944
Closed
📦
Parts Order 00085310
Shipped

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Rene Yescas
Scheduled
N/A
Created
Nov 7, 1:07 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03054884 Parts Open 3 - Jan 6, 1:55 PM
WL-03054885 Parts Open 3 - Jan 6, 1:55 PM
WL-03054886 Parts Open 1 - Jan 6, 1:55 PM
WL-03054887 Expenses Open 1 - Jan 6, 1:55 PM

Details