Primary Delay183.1 days stuck in "Ready for Release"
⏱️
Total Delay34.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
5.7d / 1.0d SLA
Awaiting Parts
33.4d / 3.0d SLA
Reschedule
1.8d / 2.0d SLA
Ready for Release
183.1d
Ready for Scheduling
1.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/29/26 LOberg - to be scheduled with WO-01316686 once vaporizers are received
9/28/26 LOberg - Site has autoclave parts, oil, backup drill. They do not have microscope it or anesthesia kit - L2 please order to be sent to tech
12/09/2025 SRobinson- Order No: 740487
Customer PO No: PO015250
Customer: EMSAR Inc
Ship To Name: EMSAR Inc
Ship To Address: 270 Davids Dr
Ship To City/State: Wilmington, OH 45177-2491
Waybill (Tracking #): 00032676971
Carrier: Dayton Freight-Truck-Standard
The following items have shipped from Midmark Corporation on: 08-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK
LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11
⚠️Problem Description
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope
Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed.
- Cleaning and Disinfection
- Ensuring safe physical working condition
- Functional Testing
- Calibration and Performance Checks
- Lubrication and Adjustments
- Documentation in alignment with ISO13485 standards
4 pcs
https://www.ebiotrack.com/inspection.php?iid=31075
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313696Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Inspection: Semi-Annual Preventative Maintenance Service - Anesth
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 13, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313696Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Inspection: Semi-Annual Preventative Maintenance Service - Anesth
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 6, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313696Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Inspection: Semi-Annual Preventative Maintenance Service - Anesth
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 29, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313696Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Inspection: Semi-Annual Preventative Maintenance Service - Anesth
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313696Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Inspection: Semi-Annual Preventative Maintenance Service - Anesth
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: emerson.lafebre@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313696Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Inspection: Semi-Annual Preventative Maintenance Service - A
Sep 28, 2026 8:50pm
L2: Site has autoclave parts, oil, backup drill. They do not have microscope it or anesthesia kit. Please order necessary parts and send to tech
Sep 29, 2026 7:23pm
to be scheduled with WO-01316686 once vaporizers are received
Timeline
📞
Case Linked Nov 7, 12:01 AM
Case Number:00541942
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 7, 1:09 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
⚠️5.0 business days
📦
▶
2
Parts Requested Nov 14, 4:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7d 3h
🚨33.9 business days
🔩
▶
2
4x Parts Added Jan 6, 12:41 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:52d 20h
✅
Status: Ready for Release by Rhea BerryJan 7, 10:03 AM
From:Reschedule
To:Ready for Release
Duration in Previous:21h 21m
🚨183.0 business days
🔍
Status: L2 Screening by Lauren ObergSep 28, 8:49 PM
From:Ready for Release
To:L2 Screening
Duration in Previous:264d 9h
📦
▶
2
Parts Requested Sep 29, 1:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From:L2 Screening
To:Awaiting Parts
Duration in Previous:16h 11m
📅
Status: Ready for Scheduling by Chad BrandenburgSep 29, 1:41 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:40m
🔩
3x Parts Added Sep 29, 3:41 PM
Type:Parts, Expenses
Status:Open
Qty:1, 2
✅
Status: Ready for Release by Lauren ObergSep 30, 3:12 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:1d 1h
Bottlenecks
L2 Screening
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Awaiting Parts
Duration: 33.3 business days (threshold: 3.0 business days)
Exceeded by 30.3 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)