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← WO Overview

WO-01313699 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL DTLA — 301 W OLYMPIC BLVD, LOS ANGELES CA, 90015-4373

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
0 biz days remaining
Active: 6 biz days
Paused: 184 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 4 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 31, 2025
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 6 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 16, 2026
152 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 11 Assigned ▶ Running 1 1
Nov 11 → Nov 14 L2 Screening ▶ Running 3 4
Nov 14 → Dec 31 Awaiting Parts ⏸ Paused 30 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 5
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 6 Awaiting Parts ⏸ Paused 1 —
Jan 6 → Jan 7 Reschedule ▶ Running 1 6
Jan 7 → Aug 16 Ready for Release ⏸ Paused 152 —
Dispatch 3.0d
Material Management 32.2d
Holding 2.0d (excluded)
Coordinators 5.1d
On Track
Dispatch
3.0 days
Over SLA
Material Management
32.2 days
Over SLA
Holding (excluded from total)
2.0 days
Coordinators
5.1 days
Over SLA
Created: Nov 7, 2025 Due: Jun 30, 2026 (47 days overdue)
📅
190.7 days Total Age
⏱️
30.4d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
31.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541945
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31078 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cris Bejarano
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313699 (current) Ready for Release
Preventive Maintenance • Rene Yescas
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Ready for Release • 281 days old
🚨
Primary Delay 30.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 31.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
L2 Screening
3.0d / 1.0d SLA
Awaiting Parts
32.2d / 3.0d SLA
Ready for Release
2.0d
Reschedule
1.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085344 is still in submitted status.


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31078 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:02 AM
Case Number: 00541945
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 1:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 7, 3:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Rene Yescas
⏳ 2.0 business days
🔍
Status: L2 Screening by Dylan Nakoff Nov 11, 10:06 AM
From: Assigned
To: L2 Screening
Duration in Previous: 3d 18h
⏳ 3.0 business days
📦
▶
2 Parts Requested Nov 14, 4:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 5h
⚠️ 6.0 business days
📦
Parts Requested Nov 21, 11:50 PM
Order: 00085725
Status: Shipped
🚨 25.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 12:54 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 20h
⏳ 2.0 business days
🔩
2x Parts Added Jan 2, 9:54 AM
Type: Parts, Expenses
Status: Open
Qty: 1
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:33 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
⏳ 2.0 business days
📦
Status: Awaiting Parts by Rhea Berry Jan 5, 12:01 PM
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 3d 1h
⏳ 2.0 business days
🔩
▶
2 4x Parts Added Jan 6, 2:00 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 1h
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:11 AM
From: Reschedule
To: Ready for Release
Duration in Previous: 20h 11m

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 30.4 business days (threshold: 3.0 business days)
Exceeded by 27.4 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00541945
Closed
📦
Parts Order 00085344
Shipped
📦
Parts Order 00085725
Shipped

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Rene Yescas
Scheduled
N/A
Created
Nov 7, 1:12 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03052356 Parts Open 1 - Jan 2, 9:54 AM
WL-03052357 Expenses Open 1 - Jan 2, 9:54 AM
WL-03054894 Parts Open 2 - Jan 6, 2:00 PM
WL-03054895 Parts Open 2 - Jan 6, 2:00 PM
WL-03054896 Parts Open 1 - Jan 6, 2:00 PM
WL-03054897 Expenses Open 1 - Jan 6, 2:00 PM

Details