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← WO Overview

WO-01313706 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL THE HEIGHTS — 238 W 19th St., Houston TX, 77008

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 4 biz days overdue
Active: 16 biz days
Paused: 174 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 2 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Dec 12, 2025
20 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Jan 2, 2026
13 business days (counted)
Running total: 15 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 16 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 16, 2026
152 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 10 Assigned ▶ Running 1 1
Nov 10 → Nov 10 Entered ▶ Running 0 1
Nov 10 → Nov 11 On Hold ▶ Running 0 1
Nov 11 → Nov 12 L2 Screening ▶ Running 1 2
Nov 12 → Dec 12 Awaiting Parts ⏸ Paused 20 —
Dec 12 → Jan 2 Ready for Scheduling ▶ Running 13 15
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 6 Awaiting Parts ⏸ Paused 1 —
Jan 6 → Jan 7 Reschedule ▶ Running 1 16
Jan 7 → Aug 16 Ready for Release ⏸ Paused 152 —
Dispatch 1.0d
Material Management 22.2d
Holding 3.0d (excluded)
Coordinators 17.0d
⚠ Overdue
Dispatch
1.0 days
Material Management
22.2 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
17.0 days
Over SLA
Created: Nov 7, 2025 Due: Jun 30, 2026 (47 days overdue)
📅
190.7 days Total Age
⏱️
20.3d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
31.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541947
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=31080 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kela Chaiyont
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313706 (current) Ready for Release
Preventive Maintenance
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Ready for Release • 281 days old
🚨
Primary Delay 20.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
On Hold
1.0d
L2 Screening
1.0d / 1.0d SLA
Awaiting Parts
22.2d / 3.0d SLA
Ready for Release
2.0d
Reschedule
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085144 is still in submitted status.


12/22/2025 Sramen - pushing due date out. Parts still enroute:

12/19/2025jsells

Ship To Name: EMSAR Inc Ship To Address: 270 Davids Dr Ship To City/State: Wilmington, OH 45177-2491 Waybill (Tracking #): 00032677329 Carrier: Dayton Freight-Truck-Standard The following items have shipped from Midmark Corporation on: 18-DEC-2025 LINE NO: 3.1 QTY: 75 ITEM: 91303015 SERIAL #: DESCRIPTION: MAINTENANCE KIT- VMS, VMS PLUS, VMC


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

11/11/2025 DNakoff - Please schedule with Emerson LaFebre and schedule with vaporizer exchange.

11/10 KKelch called Kela to schedule for 12/15 between 9 and 11 am. She advised that she is no longer the contact as she no longer works for Modern Animal. 

⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=31080 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:02 AM
Case Number: 00541947
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 1:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Nov 10, 10:49 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 2d 21h, 0m
🔍
Status: L2 Screening by Dylan Nakoff Nov 11, 10:03 AM
From: On Hold
To: L2 Screening
Duration in Previous: 23h 13m
📦
▶
2 Parts Requested Nov 12, 9:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 23h 49m
⚠️ 8.0 business days
📦
Parts Requested Nov 21, 11:09 PM
Order: 00085723
Status: Shipped
🚨 12.1 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 11, 9:39 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 29d 11h
🚨 11.3 business days
🔩
3x Parts Added Dec 29, 3:47 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:31 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 21d 12h
⏳ 2.0 business days
📦
Status: Awaiting Parts by Rhea Berry Jan 5, 11:48 AM
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 3d 1h
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Jan 6, 4:16 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 4h
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:02 AM
From: Reschedule
To: Ready for Release
Duration in Previous: 17h 45m

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Awaiting Parts
Duration: 20.3 business days (threshold: 3.0 business days)
Exceeded by 17.3 business days
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00541947
Closed
📦
Parts Order 00085144
Shipped
📦
Parts Order 00085723
Shipped

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Nov 7, 1:22 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03049147 Parts Open 1 - Dec 29, 3:47 PM
WL-03049148 Parts Open 1 - Dec 29, 3:47 PM
WL-03049149 Expenses Open 1 - Dec 29, 3:47 PM
WL-03055172 Parts Open 1 - Jan 6, 4:16 PM
WL-03055173 Expenses Open 1 - Jan 6, 4:16 PM

Details