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WO-01313707 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL LAKEWOOD — 6465 E MOCKINGBIRD LN, Dallas TX, 75214-2454

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 3 biz days overdue
Active: 15 biz days
Paused: 175 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 4 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 12, 2025
18 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 22, 2025
6 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 29, 2025
4 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 29 → Dec 31, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 15 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Aug 16, 2026
155 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 10 Assigned ▶ Running 1 1
Nov 10 → Nov 11 Entered ▶ Running 0 1
Nov 11 → Nov 14 L2 Screening ▶ Running 3 4
Nov 14 → Dec 12 Awaiting Parts ⏸ Paused 18 —
Dec 12 → Dec 22 Ready for Scheduling ▶ Running 6 10
Dec 22 → Dec 29 Assigned ▶ Running 4 14
Dec 29 → Dec 31 Awaiting Parts ⏸ Paused 2 —
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 14
Dec 31 → Dec 31 Entered ▶ Running 0 14
Dec 31 → Dec 31 Assigned ▶ Running 0 14
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 15
Jan 2 → Aug 16 Ready for Release ⏸ Paused 155 —
Dispatch 3.9d
Material Management 20.6d
Coordinators 15.6d
⚠ Overdue
Dispatch
3.9 days
Over SLA
Material Management
20.6 days
Over SLA
Coordinators
15.6 days
Over SLA
Created: Nov 7, 2025 Due: Jun 30, 2026 (47 days overdue)
📅
190.7 days Total Age
⏱️
17.6d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
29.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541948
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31081 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alexis Godinez
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313707 (current) Ready for Release
Preventive Maintenance • Zachary Stieben
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Ready for Release • 281 days old
🚨
Primary Delay 17.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 29.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
8.8d / 1.0d SLA
Assigned
6.8d / 0.5d SLA
L2 Screening
3.0d / 1.0d SLA
Awaiting Parts
20.6d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



12/29 KKelch waiting to schedule until all parts have been shipped. Placed in awaiting parts pending additional parts order

12/22/2025 Sramen - received teams message from KKelch that she is getting an error when assigning the tech: I was able to assign to ZSteiben per her request.

⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31081 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:02 AM
Case Number: 00541948
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 1:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 1:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Nov 10, 11:31 AM
From: Assigned
To: Entered
Duration in Previous: 2d 21h
🔍
Status: L2 Screening by Dylan Nakoff Nov 11, 10:01 AM
From: Entered
To: L2 Screening
Duration in Previous: 22h 29m
⏳ 3.0 business days
📦
▶
2 Parts Requested Nov 14, 4:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 6h
⚠️ 5.9 business days
📦
Parts Requested Nov 22, 12:00 AM
Order: 00085727
Status: Shipped
🚨 12.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 11, 9:37 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 27d 5h
⚠️ 7.3 business days
👷
▶
2 Status: Assigned Dec 22, 11:18 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Zachary Stieben
🔩
3x Parts Added Dec 22, 11:50 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
📦
Status: Awaiting Parts by Kaitlyn Kelch Dec 29, 10:04 AM
From: Assigned
To: Awaiting Parts
Duration in Previous: 6d 22h
⏳ 3.0 business days
📅
▶
3 Status: Ready for Scheduling Dec 31, 11:31 AM
Status: Ready for Scheduling → Status: Entered → Technician Assigned
🆕
Status: Entered by Kaitlyn Kelch
From: Ready for Scheduling, Entered
To: Entered, Assigned
Duration in Previous: 2m, 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HXpFGQA1, Zachary Stieben
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 12:54 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 20m
⏳ 2.0 business days
🔩
4x Parts Added Jan 2, 9:24 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:30 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Entered
Duration: 7.5 business hours (threshold: 4.0 business hours)
Exceeded by 3.5 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 17.6 business days (threshold: 3.0 business days)
Exceeded by 14.6 business days
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00541948
Closed
📦
Parts Order 00085351
Shipped
📦
Parts Order 00085727
Shipped

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Zachary Stieben
Scheduled
N/A
Created
Nov 7, 1:30 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03045108 Parts Open 1 - Dec 22, 11:50 AM
WL-03045109 Parts Open 1 - Dec 22, 11:50 AM
WL-03045110 Expenses Open 1 - Dec 22, 11:50 AM
WL-03052317 Parts Open 1 - Jan 2, 9:24 AM
WL-03052318 Parts Open 2 - Jan 2, 9:24 AM
WL-03052319 Parts Open 2 - Jan 2, 9:24 AM
WL-03052320 Expenses Open 1 - Jan 2, 9:24 AM

Details