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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313708 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL SOLA — 1100 S LAMAR BLVD STE 1105 BLDG 1, Austin TX, 78704-0193

Nov 7, 2025 → Jan 19, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 20)
⏸ 57d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 4.0d
Material Management 33.2d
Holding 8.0d (excluded)
Coordinators 9.9d
Field Work 1.1d
Billing 10.7d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Material Management
33.2 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
9.9 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
10.7 days
Over SLA
Created: Nov 7, 2025 Due: Jan 30, 2026 Completed: Jan 20, 2026 (10 days early)
📅
51.7 days Total Age
⏱️
33.2d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
50.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541949
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 4 https://www.ebiotrack.com/inspection.php?iid=31082 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kiki Caldwell
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313708 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Nov 7, 2025 • Closed: Jan 19, 2026
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 33.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
L2 Screening
4.0d / 1.0d SLA
Awaiting Parts
33.2d / 3.0d SLA
Ready for Release
8.0d
Scheduled
4.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
10.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


1/13/26 RBerry- Received email fron Fantasia Waddell stating that the site has too many procedures on 1/16 and asked for another date. Offered to schedule for 1/19/26 with an arrival time between 9-11AM. Received confirmation from Fantasia. See logged email on WO-01313708



1/12/26 RBerry- Emailed Fantasia and Emerson to schedule PAS for 1/16/26 with an arrival time between 8-10AM. Also email to schedule LAMR for 1/15/26 with arrival time between 9-11AM. See logged email on WO-01313754


12/10/25 CDempsey- Escalated to Brad for status of parts order.

12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

11/10 KKelch called Kiki to schedule for 12/5 between 9 and 11 am. Left VM.

🔧 Work Performed
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards
🔍 Technician Findings
Found no issues with units.
⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 4 https://www.ebiotrack.com/inspection.php?iid=31082 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:02 AM
Case Number: 00541949
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 1:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 1:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
⏳ 3.0 business days
🔍
Status: L2 Screening by Dylan Nakoff Nov 11, 9:58 AM
From: Assigned
To: L2 Screening
Duration in Previous: 3d 20h
⏳ 4.0 business days
📦
▶
2 Parts Requested Nov 14, 5:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 7h
⚠️ 5.8 business days
📦
Parts Requested Nov 22, 12:12 AM
Order: 00085729
Status: Closed
🚨 28.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 11:54 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 18h
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Jan 2, 10:08 AM
2x Parts Added → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:30 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 22h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 13, 4:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 11d 5h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-19T14:30:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Jan 19, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 17h
⏱️
3x Labor Added Jan 19, 2:49 PM
Type: Labor, Travel
Status: Open
Qty: 3, 3.5, 112
✔️
Status: Completed by Anthony Wirth Jan 19, 7:26 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 26m, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Jan 21, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
🚨 11.0 business days
💵
▶
2 Status: Billing Review Feb 4, 2:24 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 33.2 business days (threshold: 3.0 business days)
Exceeded by 30.2 business days
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days

🔗 Related Artifacts

📞
Case 00541949
Closed
📦
Parts Order 00085367
Closed
📦
Parts Order 00085729
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Anthony Wirth
Scheduled
Jan 19, 9:30 AM
Created
Nov 7, 1:35 PM
Invoice #
SM-252986

Work Details (7)

Name Type Status Qty Amount Date
WL-03052368 Parts Open 1 $324.00 Jan 2, 10:08 AM
WL-03052369 Expenses Open 1 $18.98 Jan 2, 10:08 AM
WL-03052370 Parts Open 1 $50.62 Jan 2, 10:09 AM
WL-03052371 Expenses Open 1 $0.00 Jan 2, 10:09 AM
WL-03070577 Labor Open 3 $0.00 Jan 19, 2:49 PM
WL-03070578 Labor Open 3.5 $744.00 Jan 19, 2:49 PM
WL-03070579 Travel Open 112 $0.00 Jan 19, 2:49 PM

Details