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WO-01313712 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal - Los Feliz — 4850 Hollywood Blvd., Los Angeles CA, 90027

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
0 biz days remaining
Active: 5 biz days
Paused: 185 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 4 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 31, 2025
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Aug 16, 2026
155 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 11 Assigned ▶ Running 1 1
Nov 11 → Nov 14 L2 Screening ▶ Running 3 4
Nov 14 → Dec 31 Awaiting Parts ⏸ Paused 30 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 5
Jan 2 → Aug 16 Ready for Release ⏸ Paused 155 —
Dispatch 3.0d
Material Management 30.2d
Coordinators 3.6d
On Track
Dispatch
3.0 days
Over SLA
Material Management
30.2 days
Over SLA
Coordinators
3.6 days
Over SLA
Created: Nov 7, 2025 Due: Jun 30, 2026 (47 days overdue)
📅
190.6 days Total Age
⏱️
30.2d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
31.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541951
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=31084 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diane Cervantes
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313712 (current) Ready for Release
Preventive Maintenance • Rene Yescas
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Ready for Release • 281 days old
🚨
Primary Delay 30.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 31.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
L2 Screening
3.0d / 1.0d SLA
Awaiting Parts
30.2d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



12-31 Mburris email sent to POC

12-31 Mburris called site LM on Vmail

12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=31084 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:03 AM
Case Number: 00541951
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 7, 3:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 26m
⏳ 2.0 business days
🔍
Status: L2 Screening by Dylan Nakoff Nov 11, 9:53 AM
From: Assigned
To: L2 Screening
Duration in Previous: 3d 18h
⏳ 3.0 business days
📦
▶
2 Parts Requested Nov 14, 5:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 7h
⚠️ 5.8 business days
📦
Parts Requested Nov 22, 1:01 AM
Order: 00085739
Status: Shipped
⚠️ 8.0 business days
🔩
2x Parts Added Dec 5, 3:01 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 18.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 11:06 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 17h
⏳ 2.0 business days
🔩
3x Parts Added Jan 2, 10:14 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:31 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 23h

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 30.2 business days (threshold: 3.0 business days)
Exceeded by 27.2 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

📞
Case 00541951
Closed
📦
Parts Order 00085365
Shipped
📦
Parts Order 00085739
Shipped

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Rene Yescas
Scheduled
N/A
Created
Nov 7, 1:51 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03028221 Parts Open 1 - Dec 5, 3:01 PM
WL-03028222 Expenses Open 1 - Dec 5, 3:01 PM
WL-03052377 Parts Open 2 - Jan 2, 10:14 AM
WL-03052378 Parts Open 2 - Jan 2, 10:14 AM
WL-03052379 Expenses Open 1 - Jan 2, 10:14 AM

Details