Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313718 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL LA BREA — 359 S LA BREA AVE, Los Angeles CA, 90036-3540

Nov 7, 2025 → Aug 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed
Active: 11 biz days
Paused: 179 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 31, 2025
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Dec 31, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 6 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 7, 2026
147 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 7 → Aug 14, 2026
5 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 7, 2025 Completed: Aug 14, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 14 L2 Screening ▶ Running 4 4
Nov 14 → Dec 31 Awaiting Parts ⏸ Paused 30 —
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 4
Dec 31 → Dec 31 Awaiting Parts ⏸ Paused 0 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 5
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 6 Awaiting Parts ⏸ Paused 1 —
Jan 6 → Jan 7 Reschedule ▶ Running 1 6
Jan 7 → Aug 7 Ready for Release ⏸ Paused 147 —
Aug 7 → Aug 7 Assigned ▶ Running 0 6
Aug 7 → Aug 7 Scheduled ▶ Running 0 6
Aug 7 → Aug 7 Entered ▶ Running 0 6
Aug 7 → Aug 7 Assigned ▶ Running 0 6
Aug 7 → Aug 14 Scheduled ▶ Running 5 11
Aug 14 → Aug 14 Tech On Site ▶ Running 0 11
Dispatch 4.6d
Material Management 32.1d
Holding 150.0d (excluded)
Coordinators 7.7d
Field Work 0.9d
Incomplete 0.6d (excluded)
✗ SLA Missed
Dispatch
4.6 days
Over SLA
Material Management
32.1 days
Over SLA
Holding (excluded from total)
150.0 days
Coordinators
7.7 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
0.6 days
Created: Nov 7, 2025 Due: Jun 30, 2026 Completed: Aug 14, 2026 (44 days late)
📅
190.6 days Total Age
⏱️
148.0d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
34.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541941
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 7 https://www.ebiotrack.com/inspection.php?iid=31074 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
La Brea Staff
Owner
Shelby Robinson
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313718 (current) Closed
Preventive Maintenance • Omar Serrano
Created: Nov 7, 2025 • Closed: Aug 14, 2026
Completed with significant delays
Closed • 281 days old
🚨
Primary Delay 148.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.6d / 1.0d SLA
Awaiting Parts
32.1d / 3.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Ready for Release
150.0d
Reschedule
1.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Completed
0.9d / 1.0d SLA
Incomplete
0.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8-7 Mburris set appt Jean-Pierre Amparan 8-13 3pm


1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085356 is still in submitted status.


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

🔧 Work Performed
Ensured to conduct Preventive service for 3 Anesthesia Units, 2 dental unit, 1 Microscope, 1 auto clave and PM parts replaced on all equipment. 1 vetland Anesthia Unit has issue with flow meter knob that will require replacement but does not put patient or operator in any danger. units service competed
🔍 Technician Findings
Customer requested semi annual preventative Maintenance to be conducted on Equipment
⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 7 https://www.ebiotrack.com/inspection.php?iid=31074 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:01 AM
Case Number: 00541941
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 2:05 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 14, 4:56 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7d 2h
⚠️ 5.9 business days
📦
Parts Requested Nov 22, 12:27 AM
Order: 00085732
Status: Closed
🚨 25.0 business days
📅
▶
3 Status: Ready for Scheduling Dec 31, 12:52 PM
Status: Ready for Scheduling → Status: Awaiting Parts → Status: Ready for Scheduling
📦
Status: Awaiting Parts by Amy Greene
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 3m
📅
Status: Ready for Scheduling by Amy Greene
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:32 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
⏳ 2.0 business days
📦
Status: Awaiting Parts by Rhea Berry Jan 5, 12:05 PM
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 3d 1h
⏳ 2.0 business days
🔩
4x Parts Added Jan 6, 1:17 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
🔩
▶
2 3x Parts Added Jan 6, 2:32 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 2h
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:13 AM
From: Reschedule
To: Ready for Release
Duration in Previous: 19h 40m
🚨 148.0 business days
👷
▶
4 Technician Assigned Aug 7, 6:05 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release
To: Assigned
Duration in Previous: 212d 6h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-13T22:00:00.000+0000
🆕
▶
4 Status: Entered Aug 7, 6:14 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Michael Burris
Technician: Omar Serrano
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-13T22:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 0m
⏳ 4.7 business days
🔧
Status: Tech On Site by Omar Serrano Aug 13, 9:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
🔩
▶
2 6x Parts Added Aug 14, 4:10 AM
6x Parts Added → Status: Incomplete
⚠️
Status: Incomplete by Omar Serrano
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 7h 6m, 0m
🏁
Status: Closed by Wendy Argueta Aug 14, 8:55 AM
From: Incomplete
To: Closed
Duration in Previous: 4h 42m

Bottlenecks

L2 Screening
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Awaiting Parts
Duration: 30.3 business days (threshold: 3.0 business days)
Exceeded by 27.3 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00541941
Closed
📦
Parts Order 00085356
Closed
📦
Parts Order 00085732
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Omar Serrano
Scheduled
Aug 13, 6:00 PM
Created
Nov 7, 2:05 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03054795 Parts Open 1 $324.00 Jan 6, 1:17 PM
WL-03054796 Parts Open 2 $40.50 Jan 6, 1:17 PM
WL-03054797 Parts Open 2 $442.80 Jan 6, 1:17 PM
WL-03054798 Expenses Open 1 $24.22 Jan 6, 1:17 PM
WL-03054987 Parts Open 2 $140.08 Jan 6, 2:32 PM
WL-03054988 Parts Open 1 $50.63 Jan 6, 2:32 PM
WL-03054989 Expenses Open 1 $15.74 Jan 6, 2:32 PM
WL-03335234 Parts Open 1 $50.63 Aug 14, 4:10 AM
WL-03335235 Parts Open 1 $324.00 Aug 14, 4:10 AM
WL-03335236 Parts Open 2 $140.08 Aug 14, 4:10 AM
WL-03335237 Parts Open 2 $442.80 Aug 14, 4:10 AM
WL-03335238 Labor Open 3 $744.00 Aug 14, 4:10 AM
WL-03335239 Labor Open 1.5 $178.50 Aug 14, 4:10 AM

Details