Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313721 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - STUD — 12157 Ventura Blvd, Studio City CA, 91604

Nov 7, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed
Active: 8 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 31, 2025
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 6 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 18, 2026
28 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 7, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 14 L2 Screening ▶ Running 4 4
Nov 14 → Dec 31 Awaiting Parts ⏸ Paused 30 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 5
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 6 Awaiting Parts ⏸ Paused 1 —
Jan 6 → Jan 7 Ready for Scheduling ▶ Running 1 6
Jan 7 → Feb 18 Ready for Release ⏸ Paused 28 —
Feb 18 → Feb 18 Assigned ▶ Running 0 6
Feb 18 → Feb 20 Scheduled ▶ Running 2 8
Dispatch 4.6d
Material Management 32.1d
Holding 31.0d (excluded)
Coordinators 5.4d
Billing 7.4d
✗ SLA Missed
Dispatch
4.6 days
Over SLA
Material Management
32.1 days
Over SLA
Holding (excluded from total)
31.0 days
Coordinators
5.4 days
Over SLA
Billing
7.4 days
Over SLA
Created: Nov 7, 2025 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
67.9 days Total Age
⏱️
30.3d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
40.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541961
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31095 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Studio City Staff
Owner
Shelby Robinson
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313721 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Nov 7, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 279 days old
🚨
Primary Delay 30.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.6d / 1.0d SLA
Awaiting Parts
32.1d / 3.0d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Ready for Release
31.0d
Scheduled
1.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
0.4d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


2/18/26 RBerry- Received confirmation from Fantasia Waddell to schedule for 2/19 with an arrival time between 8-10AM. See logged email on WO-01313721


2/16/26 RBerry- Received email from Fantasia Waddell stating: Additionally it looks like we've wrapped up PAS and I plan to transport the loaner to Studio City next Tuesday. Can we get their PM schedule for as soon as possible after that drop off?


Offered to schedule for 2/19/26 with an arrival time between 8-10AM. Waiting for confirmation. See logged email.


01/19/2026 LHill-rec'd email from Fantasia-I plan to transport it as soon as PAS gets their D20 vaporizer back! 

See logged email.


01/19/2026 LHill-emailed Fantasia-When will the loaner arrive at STUD?

See logged email.


1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085357 is still in submitted status.


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

🔧 Work Performed
performed semi annual preventative maintenance service on anesthesia units,autoclave,dental delivery unit and microscope,pm kits installed.service complete
🔍 Technician Findings
pm service needed 6 units
⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31095 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:05 AM
Case Number: 00541961
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 2:12 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 14, 4:57 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7d 2h
⚠️ 5.9 business days
📦
Parts Requested Nov 22, 12:31 AM
Order: 00085733
Status: Closed
🚨 25.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 12:53 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 19h
⏳ 2.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:31 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
⏳ 2.0 business days
📦
Status: Awaiting Parts by Rhea Berry Jan 5, 11:58 AM
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 3d 1h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Amy Greene Jan 6, 12:54 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 0h
🔩
4x Parts Added Jan 6, 1:22 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🔩
3x Parts Added Jan 6, 2:10 PM
Type: Parts, Expenses
Status: Open
Qty: 1
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:08 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 21h 13m
🚨 29.0 business days
👷
▶
3 Status: Assigned Feb 18, 2:31 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Rene Yescas
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-19T17:30:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Feb 19, 9:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏳ 3.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 9:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 12h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 3h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
💵
Status: Billing Review by Yecenia Campos Mar 4, 5:08 PM
From: Invoiced
To: Billing Review
Duration in Previous: 3h 16m
💰
Status: Invoiced by Diane Patton Mar 4, 5:17 PM
From: Billing Review
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

L2 Screening
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Awaiting Parts
Duration: 30.3 business days (threshold: 3.0 business days)
Exceeded by 27.3 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00541961
Closed
📦
Parts Order 00085357
Closed
📦
Parts Order 00085733
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Rene Yescas
Scheduled
Feb 19, 12:30 PM
Created
Nov 7, 2:12 PM
Invoice #
SM-255587

Work Details (10)

Name Type Status Qty Amount Date
WL-03054800 Parts Open 2 $40.50 Jan 6, 1:22 PM
WL-03054801 Parts Open 2 $442.80 Jan 6, 1:22 PM
WL-03054802 Parts Open 1 $324.00 Jan 6, 1:22 PM
WL-03054803 Expenses Open 1 $22.02 Jan 6, 1:22 PM
WL-03054910 Parts Open 1 $50.62 Jan 6, 2:10 PM
WL-03054911 Parts Open 1 $70.04 Jan 6, 2:10 PM
WL-03054912 Expenses Open 1 $11.14 Jan 6, 2:10 PM
WL-03113199 Labor Open 6 $714.00 Feb 19, 9:16 PM
WL-03113200 Labor Open 2 $0.00 Feb 19, 9:16 PM
WL-03113201 Travel Open 55 $0.00 Feb 19, 9:16 PM

Details