Primary Delay36.7 days stuck in "Ready for Release"
⏱️
Total Delay53.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.6d / 1.0d SLA
Awaiting Parts
33.2d / 3.0d SLA
Reschedule
1.8d / 2.0d SLA
Ready for Release
37.4d
Scheduled
7.0d / 2.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
13.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.
3/2/26 RBerry- Received confirmation from Fantasia Waddell to schedule for 3/11/26 with an arrival time between 9-11AM. See logged email.
3/2/26 RBerry- Emailed Fantasia Waddell to schedule for 3/11/26 with an arrival time between 9-11AM. Waiting for confirmation. See logged email.
1/7/26 RBerry- Accidentally scheduled PM WO instead of just Vaporizer exchange WO. Placed WO back into RFR status.
12/09/2025 SRobinson- Order No: 740487
Customer PO No: PO015250
Customer: EMSAR Inc
Ship To Name: EMSAR Inc
Ship To Address: 270 Davids Dr
Ship To City/State: Wilmington, OH 45177-2491
Waybill (Tracking #): 00032676971
Carrier: Dayton Freight-Truck-Standard
The following items have shipped from Midmark Corporation on: 08-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK
LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11
🔧Work Performed
performed the semi annual pm service, pm kits installed,service complete.
🔍Technician Findings
semi annual pm service needed.
⚠️Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope
Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed.
- Cleaning and Disinfection
- Ensuring safe physical working condition
- Functional Testing
- Calibration and Performance Checks
- Lubrication and Adjustments
- Documentation in alignment with ISO13485 standards
Equipment: 5
https://www.ebiotrack.com/inspection.php?iid=31097
📧
Email:Re: Modern Animal Vaporizer Exchange and PM Schedule - 1.14.2026
Completed Mar 2, 2026
From: rhea.berry@emsar.com
To: fantasia.waddell@modernanimal.com, dnakoff@emsar.com
Cc: laura.hill@emsar.com, emerson.lafebre@modernanimal.com
Hi Fantasia,
I am reaching out regarding the remaining PM for WEHO. We are looking to move forward with scheduling. We have our technician available 3/11/26 with an arrival time between 9-11AM. Does this date and time work for this facility?
Thank you,Rhea BerryAccount Coordinator Supervisor937-365-7445rhea.berry@emsar.comwww.emsar.comThe informat
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313728Location: Modern Animal Clinic - WEHOAddress: 8122 Beverly Blvd. Los Angeles, CA 90048Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 13, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313728Location: Modern Animal Clinic - WEHOAddress: 8122 Beverly Blvd. Los Angeles, CA 90048Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 6, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313728Location: Modern Animal Clinic - WEHOAddress: 8122 Beverly Blvd. Los Angeles, CA 90048Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 29, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313728Location: Modern Animal Clinic - WEHOAddress: 8122 Beverly Blvd. Los Angeles, CA 90048Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313728Location: Modern Animal Clinic - WEHOAddress: 8122 Beverly Blvd. Los Angeles, CA 90048Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: emerson.lafebre@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313728Location: Modern Animal Clinic - WEHOAddress: 8122 Beverly Blvd. Los Angeles, CA 90048Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesth
Feb 13, 2026 12:16pm
@Rhea Berry
This can be scheduled at any time no vaporizers to exchange now, done previously this year.
📅
WO-01313728 - Preventive Maintenance - DD: 03/31/2026 - Los Angeles - Modern Animal Clinic - WEHO
Mar 11, 2026 12:00pm – 5:00pm
Work Order: WO-01313728
Account: Modern Animal Hospital
Customer Case Number:
Location: Modern Animal Clinic - WEHO
Address: 8122 Beverly Blvd., Los Angeles, CA 90048
Manufacturer:
Model #:
Serial #:
Contact Name: Emerson LaFebre
Contact Phone: 305.761.9024
Contact Email: facilities@modernanimal
Timeline
📞
Case Linked Nov 7, 12:05 AM
Case Number:00541963
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 7, 2:23 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
⚠️5.0 business days
📦
▶
2
Parts Requested Nov 14, 5:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7d 2h
🚨33.9 business days
🔩
▶
2
4x Parts Added Jan 6, 12:49 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:52d 19h
✅
Status: Ready for Release by Rhea BerryJan 7, 10:04 AM