Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313729 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal - The Palo Alto Clinic — 215 Alma St., Palo Alto CA, 94301

Nov 7, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
0 biz days remaining
Active: 10 biz days
Paused: 180 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 31, 2025
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Dec 31, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 6 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 24, 2026
116 business days (not counted)
▶ Clock Running
Status: L2 Screening
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 24 → Jun 25, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 25 → Jun 29, 2026
2 business days (counted)
Running total: 8 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jun 29 → Aug 12, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 14, 2026
2 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 14 → Aug 15, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 15 → Aug 16, 2026
0 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 14 L2 Screening ▶ Running 4 4
Nov 14 → Dec 31 Awaiting Parts ⏸ Paused 30 —
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 4
Dec 31 → Dec 31 Awaiting Parts ⏸ Paused 0 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 5
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 6 Awaiting Parts ⏸ Paused 1 —
Jan 6 → Jan 7 Ready for Scheduling ▶ Running 1 6
Jan 7 → Jun 24 Ready for Release ⏸ Paused 116 —
Jun 24 → Jun 24 L2 Screening ▶ Running 0 6
Jun 24 → Jun 25 Awaiting Parts ⏸ Paused 1 —
Jun 25 → Jun 29 Ready for Scheduling ▶ Running 2 8
Jun 29 → Aug 12 Ready for Release ⏸ Paused 31 —
Aug 12 → Aug 12 Assigned ▶ Running 0 8
Aug 12 → Aug 14 Scheduled ▶ Running 2 10
Aug 14 → Aug 15 Tech On Site ▶ Running 0 10
Aug 15 → Aug 16 Awaiting Parts ⏸ Paused 0 —
Dispatch 4.7d
Material Management 33.7d
Holding 150.9d (excluded)
Coordinators 8.7d
Field Work 0.4d
On Track
Dispatch
4.7 days
Over SLA
Material Management
33.7 days
Over SLA
Holding (excluded from total)
150.9 days
Coordinators
8.7 days
Over SLA
Field Work
0.4 days
Created: Nov 7, 2025 Due: Aug 28, 2026 (12 days left)
📅
190.6 days Total Age
⏱️
117.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
34.5d over Total Delay
📦
4 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541955
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia 7 Pcs https://www.ebiotrack.com/inspection.php?iid=31088
Priority
Standard
Origin
Email
Reason
New Case
Contact
Palo Alto Modern Animal
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313729 (current) Awaiting Parts
Preventive Maintenance • Angel Rios
Created: Nov 7, 2025
Blocked - Action Required
Awaiting Parts • 281 days old
🚨
Primary Delay 117.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.5 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.7d / 1.0d SLA
Awaiting Parts
33.7d / 3.0d SLA
Ready for Scheduling
6.6d / 1.0d SLA
Ready for Release
150.9d
Assigned
0.0d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8-7 Mburris set appt Sophie White 8-13 11am


1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085361 is still in submitted status.


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

🔧 Work Performed
None, unable to locate parts.
🔍 Technician Findings
Arrived on site, and site manager Kela Chaiyont advised that they had not received the parts needed to perform the PMs on their equipment. I checked the tracking information and found that the shipment was marked as delivered on June 30 and signed for by Alex. Kela stated that no one named Alex works at their location. I reviewed the shipping details and found that the package was addressed to 217 Alma St, while the customer is located at 215 Alma St. The address at 217 Alma St belongs to the Walgreens next door. I spoke with the manager at Walgreens, who confirmed that they did not have the parts either. Kela also advised that the clinic had a very busy schedule today and that the equipment would not have been available for PM service even if the parts had been received. The parts will need to be reordered and shipped to the correct address in order to complete the PM service on these units.
⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards 7 Pcs https://www.ebiotrack.com/inspection.php?iid=31088

Timeline

📞
Case Linked Nov 7, 12:03 AM
Case Number: 00541955
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 2:25 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 14, 5:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7d 2h
⚠️ 5.9 business days
📦
Parts Requested Nov 22, 12:46 AM
Order: 00085736
Status: Shipped
🚨 25.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 12:26 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 19h
📦
▶
2 Status: Awaiting Parts Dec 31, 12:56 PM
Status: Awaiting Parts → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Amy Greene
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:32 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
⏳ 2.0 business days
📦
Status: Awaiting Parts by Rhea Berry Jan 5, 11:54 AM
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 3d 1h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Amy Greene Jan 6, 12:52 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 0h
🔩
4x Parts Added Jan 6, 1:34 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🔩
2x Parts Added Jan 6, 2:27 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:03 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 21h 10m
🚨 117.0 business days
🔍
Status: L2 Screening by Megan Allen Jun 24, 2:13 PM
From: Ready for Release
To: L2 Screening
Duration in Previous: 168d 3h
📦
▶
2 Parts Requested Jun 24, 3:33 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 19m
📅
Status: Ready for Scheduling by Melissa Barrett Jun 25, 8:50 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 17h 17m
🔩
5x Parts Added Jun 25, 10:30 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
⏳ 3.0 business days
✅
Status: Ready for Release by Lauren Oberg Jun 29, 12:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 3h
🚨 32.0 business days
👷
▶
4 Technician Assigned Aug 12, 6:39 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release
To: Assigned
Duration in Previous: 44d 5h
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-14T18:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Aug 14, 4:51 PM
Scheduled For: 2026-08-24T18:00:00.000+0000
🔧
Status: Tech On Site by Angel Rios Aug 14, 5:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
⏱️
3x Labor Added Aug 14, 9:37 PM
Type: Labor, Travel
Status: Open
Qty: 3, 134
💵
Expenses Added Aug 14, 9:52 PM
Type: Expenses
Status: Open
Qty: 1
📦
▶
2 Parts Requested Aug 14, 10:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Angel Rios
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 4h 53m
⏱️
▶
2 2x Labor Added Aug 14, 10:29 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75

Bottlenecks

L2 Screening
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Awaiting Parts
Duration: 30.2 business days (threshold: 3.0 business days)
Exceeded by 27.2 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00541955
Closed
📦
Parts Order 00085361
Shipped
📦
Parts Order 00085736
Shipped
📦
Parts Order 00098336
Request Cancellation
📦
Parts Order 00102683
Open

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Angel Rios
Scheduled
Aug 24, 2:00 PM
Created
Nov 7, 2:25 PM
Invoice #
N/A

Work Details (18)

Name Type Status Qty Amount Date
WL-03054824 Parts Open 2 $40.50 Jan 6, 1:34 PM
WL-03054825 Parts Open 2 $442.80 Jan 6, 1:34 PM
WL-03054823 Parts Open 1 $324.00 Jan 6, 1:34 PM
WL-03054826 Expenses Open 1 $21.89 Jan 6, 1:34 PM
WL-03054983 Parts Open 2 $101.26 Jan 6, 2:27 PM
WL-03054984 Expenses Open 1 $12.25 Jan 6, 2:27 PM
WL-03273216 Parts Open 1 $324.00 Jun 25, 10:30 AM
WL-03273213 Parts Open 2 $101.26 Jun 25, 10:30 AM
WL-03273214 Parts Open 2 $40.50 Jun 25, 10:30 AM
WL-03273215 Parts Open 2 $442.80 Jun 25, 10:30 AM
WL-03273217 Expenses Open 1 $26.11 Jun 25, 10:30 AM
WL-03336943 Labor Open 3 $357.00 Aug 14, 9:37 PM
WL-03336944 Travel Open 134 $275.00 Aug 14, 9:37 PM
WL-03336945 Travel Open 134 $0.00 Aug 14, 9:37 PM
WL-03336963 Expenses Open 1 $16.24 Aug 14, 9:52 PM
WL-03337071 Labor Open 1 $119.00 Aug 14, 10:29 PM
WL-03337072 Labor Open 4 $476.00 Aug 14, 10:29 PM
WL-03337073 Labor Open 0.75 $89.25 Aug 14, 10:30 PM

Details