Primary Delay117.0 days stuck in "Ready for Release"
⏱️
Total Delay44.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
5.6d / 1.0d SLA
Awaiting Parts
34.7d / 3.0d SLA
Ready for Scheduling
10.2d / 1.0d SLA
Ready for Release
150.9d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
7.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/25 ARios - Waiting for Open Parts orders to be cancelled before I can close this WO.
8-7 Mburris set appt Sophie White 8-13 11am
1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085361 is still in submitted status.
12/09/2025 SRobinson- Order No: 740487
Customer PO No: PO015250
Customer: EMSAR Inc
Ship To Name: EMSAR Inc
Ship To Address: 270 Davids Dr
Ship To City/State: Wilmington, OH 45177-2491
Waybill (Tracking #): 00032676971
Carrier: Dayton Freight-Truck-Standard
The following items have shipped from Midmark Corporation on: 08-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK
LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11
🔧Work Performed
8/14/26 - Arrived on site, and site manager Kela Chaiyont advised that they had not received the parts needed to perform the PMs on their equipment. Return trip needed.
8/24/26 - Performed PM service on two Vetland Landmark anesthesia machines (Asset #s 12977345 and 13028515), two Midmark VMS Plus anesthesia machines (Asset #s 12977322 and 12977351), one Unico G380 LED microscope (Asset #13028511), and one Midmark M11-043 autoclave (Asset #13028482).
Note: Autoclave was not filling the chamber with water during the fill cycle. Checked voltage at the PCB output corresponding to the fill valve and confirmed there was no voltage present when the fill valve was activated. Disconnected and reconnected all connections at the PCB, after which the fill valve began operating properly again. Ran two sterilization cycles, and the unit completed both cycles without any issues. Advised POC to monitor the unit and contact us if the issue returns.
🔍Technician Findings
8/14
Arrived on site, and site manager Kela Chaiyont advised that they had not received the parts needed to perform the PMs on their equipment. I checked the tracking information and found that the shipment was marked as delivered on June 30 and signed for by Alex. Kela stated that no one named Alex works at their location. I reviewed the shipping details and found that the package was addressed to 217 Alma St, while the customer is located at 215 Alma St. The address at 217 Alma St belongs to the Walgreens next door. I spoke with the manager at Walgreens, who confirmed that they did not have the parts either. Kela also advised that the clinic had a very busy schedule today and that the equipment would not have been available for PM service even if the parts had been received. The parts will need to be reordered and shipped to the correct address in order to complete the PM service on these units.
8/24
Arrived on site, and POC Kela led me to all units requiring service. According to eBioTrack, there are a total of seven units: four anesthesia machines, one autoclave, one microscope, and one microdermabrasion unit. POC advised that the microdermabrasion unit is not located at their facility and requested that it be removed from service and deleted from the eBioTrack inventory.
⚠️Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope
Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed.
- Cleaning and Disinfection
- Ensuring safe physical working condition
- Functional Testing
- Calibration and Performance Checks
- Lubrication and Adjustments
- Documentation in alignment with ISO13485 standards
7 Pcs
https://www.ebiotrack.com/inspection.php?iid=31088
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313729Location: Modern Animal - The Palo Alto ClinicAddress: 217 Alma St. Palo Alto, CA 94301Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 13, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313729Location: Modern Animal - The Palo Alto ClinicAddress: 217 Alma St. Palo Alto, CA 94301Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 6, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313729Location: Modern Animal - The Palo Alto ClinicAddress: 217 Alma St. Palo Alto, CA 94301Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 29, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313729Location: Modern Animal - The Palo Alto ClinicAddress: 217 Alma St. Palo Alto, CA 94301Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313729Location: Modern Animal - The Palo Alto ClinicAddress: 217 Alma St. Palo Alto, CA 94301Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anesthesia
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: emerson.lafebre@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313729Location: Modern Animal - The Palo Alto ClinicAddress: 217 Alma St. Palo Alto, CA 94301Device: Problem Description: Semi-Annual Preventative Maintenance Service - Anest
Jun 2, 2026 2:30pm
@Rhea Berry - Hello - the client is asking for this service to be scheduled. Anything you need from us to move this forward? - MJA @Dylan Nakoff
Aug 24, 2026 10:08pm
Hi @Angel Rios just wanted to let you know that I saw your note about the parts. @Michael Burris I am moving this back to L2 so they can re-order the parts and we will have to reschedule when the kit gets delivered. cc: @Joseph Whalen @Melissa Barrett
📅
WO-01313729 - Preventive Maintenance - DD: 8/28/2026 - - Palo Alto - Modern Animal - The Palo Alto Clinic
Aug 24, 2026 1:00pm – 5:00pm
Work Order: WO-01313729
Account: Modern Animal Hospital
Customer Case Number:
Location: Modern Animal - The Palo Alto Clinic
Address: 217 Alma St., Palo Alto, CA 94301
Manufacturer:
Model #:
Serial #:
Contact Name: Rachel Devine
Contact Phone: (805) 601-7354
Contact Email: rachel.dev
PNG
Screenshot (4)
Aug 14, 2026
Timeline
📞
Case Linked Nov 7, 12:03 AM
Case Number:00541955
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 7, 2:25 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
⚠️5.0 business days
📦
▶
2
Parts Requested Nov 14, 5:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7d 2h
⚠️5.9 business days
📦
Parts Requested Nov 22, 12:46 AM
Order:00085736
Status:Canceled
🚨25.0 business days
📅
Status: Ready for Scheduling by Amy GreeneDec 31, 12:26 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:46d 19h
📦
▶
2
Status: Awaiting Parts Dec 31, 12:56 PM
Status: Awaiting Parts → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Amy Greene
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:1m
⏳2.0 business days
✅
Status: Ready for Release by Rhea BerryJan 2, 10:32 AM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:1d 21h
⏳2.0 business days
📦
Status: Awaiting Parts by Rhea BerryJan 5, 11:54 AM
From:Ready for Release
To:Awaiting Parts
Duration in Previous:3d 1h
⏳2.0 business days
📅
Status: Ready for Scheduling by Amy GreeneJan 6, 12:52 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:1d 0h
💵
Expenses Added Jan 6, 1:34 PM
Type:Expenses
Status:Open
Qty:1
💵
Expenses Added Jan 6, 2:27 PM
Type:Expenses
Status:Open
Qty:1
✅
Status: Ready for Release by Rhea BerryJan 7, 10:03 AM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:21h 10m
🚨117.0 business days
🔍
Status: L2 Screening by Megan AllenJun 24, 2:13 PM
From:Ready for Release
To:L2 Screening
Duration in Previous:168d 3h
📦
▶
2
Parts Requested Jun 24, 3:33 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 19m
📅
Status: Ready for Scheduling by Melissa BarrettJun 25, 8:50 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:17h 17m
💵
Expenses Added Jun 25, 10:30 AM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
✅
Status: Ready for Release by Lauren ObergJun 29, 12:49 PM