Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313747 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Park Cities — 5301 W Lovers Ln., Dallas TX, 75209

Nov 7, 2025 → Oct 19, 2026

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (77 biz days late)
Active: 90 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (Oct 19, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 31, 2025
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Dec 31, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 6 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 16, 2026
111 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 16 → Jul 2, 2026
11 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 2 → Jul 3, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 3 → Jul 3, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Jul 3 → Jul 3, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 3 → Jul 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 6 → Jul 10, 2026
4 business days (counted)
Running total: 21 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Jul 10 → Aug 28, 2026
35 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 28 → Sep 4, 2026
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 61 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Sep 4 → Oct 19, 2026
29 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 19 → Oct 19, 2026
0 business days (counted)
Running total: 90 of ? biz days used
Created: Nov 7, 2025 Completed: Oct 19, 2026
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 14 L2 Screening ▶ Running 4 4
Nov 14 → Dec 31 Awaiting Parts ⏸ Paused 30 —
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 4
Dec 31 → Dec 31 Awaiting Parts ⏸ Paused 0 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 5
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 6 Awaiting Parts ⏸ Paused 1 —
Jan 6 → Jan 7 Reschedule ▶ Running 1 6
Jan 7 → Jun 16 Ready for Release ⏸ Paused 111 —
Jun 16 → Jun 16 Assigned ▶ Running 0 6
Jun 16 → Jul 2 Scheduled ▶ Running 11 17
Jul 2 → Jul 3 Tech On Site ▶ Running 0 17
Jul 3 → Jul 3 Incomplete ▶ Running 0 17
Jul 3 → Jul 3 Completed ▶ Running 0 17
Jul 3 → Jul 6 Awaiting Parts ⏸ Paused 1 —
Jul 6 → Jul 10 Ready for Scheduling ▶ Running 4 21
Jul 10 → Aug 28 Assigned ▶ Running 35 56
Aug 28 → Sep 4 On Hold ▶ Running 5 61
Sep 4 → Sep 4 Ready for Scheduling ▶ Running 0 61
Sep 4 → Sep 4 Assigned ▶ Running 0 61
Sep 4 → Oct 19 Scheduled ▶ Running 29 90
Oct 19 → Oct 19 Tech On Site ▶ Running 0 90
Dispatch 4.5d
Material Management 33.1d
Holding 120.0d (excluded)
Coordinators 86.0d
Field Work 1.9d
✗ SLA Missed
Dispatch
4.5 days
Over SLA
Material Management
33.1 days
Over SLA
Holding (excluded from total)
120.0 days
Coordinators
86.0 days
Over SLA
Field Work
1.9 days
Created: Nov 7, 2025 Due: Jul 31, 2026 (84 days overdue)
📅
234.5 days Total Age
⏱️
112.0d in Ready for Release Longest Stage
🔄
23 transitions Status Changes
⚠️
110.0d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Zachary Stieben — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 2, 2026
Visit 2 Oct 19, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541956
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope 7 Pcs https://www.ebiotrack.com/inspection.php?iid=31089
Priority
Standard
Origin
Email
Reason
New Case
Contact
Park Cities
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313747 (current) Ready to Bill
Preventive Maintenance • Zachary Stieben
Created: Nov 7, 2025 • Closed: Oct 19, 2026
Behind Schedule - Needs Attention
Ready to Bill • 349 days old
🚨
Primary Delay 112.0 days stuck in "Ready for Release"
⏱️
Total Delay 110.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.5d / 1.0d SLA
Awaiting Parts
33.1d / 3.0d SLA
Ready for Scheduling
6.9d / 1.0d SLA
Ready for Release
114.0d
Reschedule
1.6d / 2.0d SLA
Scheduled
41.5d / 2.0d SLA
Completed
1.7d / 1.0d SLA
Incomplete
0.0d
Assigned
36.0d / 0.5d SLA
On Hold
6.0d
Tech On Site
0.2d / 1.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes




9/18/2026 JShoemaker : New site number located in Google :  (469) 224-9839


9/17 KKelch rescheduled for 10/19 with arrival between 9 and 11 am per logged email from Roberto.


9/4 KKelch scheduled per logged email from Roberto for 9/15 due to tech availability with arrival between 9 and 11 am.


9/4 KKelch received email from ASM from Roberto to ask for scheduling, sent Roberto an email for scheduling on 9/17 with arrival between 9 and 11 am.


8/28 KKelch placed on hold due to 3 failed attempts to schedule.


8/27 KKelch sent Roberto an email for scheduling on 9/3 with arrival between 9 and 11 am.


8/25 KKelch called Roberto to schedule for 9/3 with arrival between 9 and 11 am. Left VM. 


8/20 KKelch called Roberto to schedule for 9/3 with arrival between 9 and 11 am. Left VM. 


7/30/26 CDempsey- Parts show delivered on July 10th. Who is scheduling?


7/8/26 lcoonrod see chatter. showing on follow up report, but is in RFS status.



7/2/26 ZStieben 1 Vetland PM KIt part# 510-700A had a faulty absorber gasket. Pictures of faulty gasket attached to work order. Ordering another Vetland PM Kit to complete PM service on a return trip once PM kit is received.


6/16/26 RBerry- Spoke with Roberto, scheduled for 7/2/26 with an arrival time between 8-10AM. States he may or may not be onsite this day but will make the staff aware. States parts are onsite and will be next to the surgery ste. See logged call on WO-01325237


1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085362 is still in submitted status.


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

🔧 Work Performed
7/2/2026 Performed preventative maintenance on 5 units. 1 Vetland PM Kit had a faulty gasket in the PM Kit. Ordering a new Vetland PM Kit to complete PM on that unit. No travel on 7/2/26 due to multiple work orders at site. 10/16/2026 Performed and completed preventative maintenance on 1 anesthesia unit an 1 microscope. All units function tested and passed and returned to service. Completed EBT PM inspection report.
🔍 Technician Findings
7/2/2026 ZStieben arrived on site. Found 7 pieces of equipment to be PM'D. 10/19/2026 ZStieben arrived on site to complete PM service.
⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards 7 Pcs https://www.ebiotrack.com/inspection.php?iid=31089

Timeline

📞
Case Linked Nov 7, 12:04 AM
Case Number: 00541956
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Nov 7, 2:57 PM
Work Order: WO-01313747
Type: Preventive Maintenance
Priority: PSM
🔍
Status: L2 Screening by Kimberly Hardison Nov 7, 3:03 PM
From: Entered
To: L2 Screening
Duration in Previous: 5m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 14, 5:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7d 2h
⚠️ 5.9 business days
📦
Parts Requested Nov 22, 12:50 AM
Order: 00085737
Status: Closed
🚨 25.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 12:19 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 19h
📦
▶
2 Status: Awaiting Parts Dec 31, 12:56 PM
Status: Awaiting Parts → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Amy Greene
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:30 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
⏳ 2.0 business days
📦
Status: Awaiting Parts by Rhea Berry Jan 5, 11:44 AM
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 3d 1h
⏳ 2.0 business days
🔩
4x Parts Added Jan 6, 1:38 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
🔩
▶
2 2x Parts Added Jan 6, 1:59 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 2h
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:01 AM
From: Reschedule
To: Ready for Release
Duration in Previous: 20h 1m
🚨 112.0 business days
👷
▶
3 Technician Assigned Jun 16, 2:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 160d 3h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-02T14:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Zachary Stieben Jul 2, 10:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 19h
🔩
Parts Added Jul 2, 2:57 PM
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Jul 2, 8:02 PM
Type: Labor
Status: Open
Qty: 5
⚠️
▶
3 Status: Incomplete Jul 2, 8:09 PM
Status: Incomplete → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00098832
Status: Closed
📦
Status: Awaiting Parts by Zachary Stieben
From: Incomplete
To: Awaiting Parts
Duration in Previous: 1m
⏳ 1.5 business days
📅
Status: Ready for Scheduling by Melissa Barrett Jul 6, 10:07 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3d 13h
🔩
2x Parts Added Jul 6, 10:47 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jul 10, 9:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 23h
🚨 36.0 business days
⏸️
Status: On Hold by Kaitlyn Kelch Aug 28, 9:45 AM
From: Assigned
To: On Hold
Duration in Previous: 49d 0h
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Lauren Oberg Sep 4, 12:55 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 7d 3h
👷
▶
2 Technician Assigned Sep 4, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
📅
▶
2 Dispatch Scheduled Sep 4, 1:21 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 11m
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 17, 9:38 AM
Scheduled For: 2026-10-19T14:00:00.000+0000
🚨 22.0 business days
🔧
Status: Tech On Site by Zachary Stieben Oct 19, 9:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 20h
🚗
Travel Added Oct 19, 11:23 AM
Type: Travel
Status: Open
Qty: 30
⏱️
▶
2 2x Labor Added Oct 19, 11:40 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Zachary Stieben
From: Tech On Site
To: Completed
Duration in Previous: 1h 55m
🏁
Status: Closed by Zachary Stieben Oct 19, 4:57 PM
From: Completed
To: Closed
Duration in Previous: 5h 17m
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Oct 21, 9:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h

Bottlenecks

L2 Screening
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Awaiting Parts
Duration: 30.2 business days (threshold: 3.0 business days)
Exceeded by 27.2 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 29.8 business days (threshold: 2.0 business days)
Exceeded by 27.8 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00541956
Closed
📦
Parts Order 00085362
Closed
📦
Parts Order 00085737
Closed
📦
Parts Order 00098832
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Zachary Stieben
Scheduled
Oct 19, 10:00 AM
Created
Nov 7, 2:57 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03054832 Parts Open 1 $324.00 Jan 6, 1:38 PM
WL-03054833 Parts Open 2 $51.82 Jan 6, 1:38 PM
WL-03054834 Parts Open 2 $442.80 Jan 6, 1:38 PM
WL-03054835 Expenses Open 1 $19.24 Jan 6, 1:38 PM
WL-03054892 Parts Open 2 $101.26 Jan 6, 1:59 PM
WL-03054893 Expenses Open 1 $12.25 Jan 6, 1:59 PM
WL-03282389 Parts Open 1 $63.03 Jul 2, 2:57 PM
WL-03282927 Labor Open 5 $0.00 Jul 2, 8:02 PM
WL-03284186 Parts Open 1 $50.63 Jul 6, 10:47 AM
WL-03284187 Expenses Open 1 $12.63 Jul 6, 10:47 AM
WL-03433821 Travel Open 30 $0.00 Oct 19, 11:23 AM
WL-03433855 Labor Open 1 $0.00 Oct 19, 11:40 AM
WL-03433856 Labor Open 2 $744.00 Oct 19, 11:40 AM

Details