Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313752 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Rice Village — 6027 Kirby Dr., Houston TX, 77005

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 1 biz days overdue
Active: 13 biz days
Paused: 225 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Awaiting Parts
Nov 7 → Dec 31, 2025
34 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸185d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Sep 28, 2026
185 business days (not counted)
▶ Clock Running
Status: L2 Screening
Sep 28 → Sep 29, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Oct 7, 2026
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 14, 2026
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 23, 2026
7 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 7, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 L2 Screening ▶ Running 0 0
Nov 7 → Dec 31 Awaiting Parts ⏸ Paused 34 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 1
Jan 2 → Sep 28 Ready for Release ⏸ Paused 185 —
Sep 28 → Sep 29 L2 Screening ▶ Running 1 2
Sep 29 → Oct 7 Awaiting Parts ⏸ Paused 6 —
Oct 7 → Oct 14 Ready for Scheduling ▶ Running 4 6
Oct 14 → Oct 23 Assigned ▶ Running 7 13
Dispatch 1.2d
Material Management 41.2d
Holding 186.0d (excluded)
Coordinators 6.5d
⚠ Overdue
Dispatch
1.2 days
Over SLA
Material Management
41.2 days
Over SLA
Holding (excluded from total)
186.0 days
Coordinators
6.5 days
Over SLA
Created: Nov 7, 2025 Due: Jun 30, 2026 (115 days overdue)
📅
238.5 days Total Age
⏱️
186.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
39.7d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541957
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31090
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rice Village
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313752 (current) Assigned
Preventive Maintenance • Curtis Sprague
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Assigned • 349 days old
🚨
Primary Delay 186.0 days stuck in "Ready for Release"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.2d / 1.0d SLA
Awaiting Parts
41.2d / 3.0d SLA
Ready for Scheduling
6.5d / 1.0d SLA
Ready for Release
186.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/19/26 AJinerson - Email logged on WO-01313752. Bobby emailed back asking us to just follow up once a week on the updates on the vaporizers for WO-01325240. Customer wants to wait for them to come in to schedule both WOs accordingly for same visit.


10/19/26 AJinerson - Email logged on WO-01313752. Sent email back to Bobby asking how often they would like us to follow up on scheduling since they would like to wait for all parts to come in to service at one visit; once a week/every other week? etc.


10/19/26 AJinerson - Email logged on WO-01313752. Received email back from POC Bobby confirming parts have arrived onsite, but asking to wait to service all WOs for Rice Village together once parts for WO-01325240 come in and RFS.


10/15/26 AJinerson - Sent email to Bobby for this location providing contact information regarding scheduling. Asking if he would like to proceed with scheduling this service visit, or if he would like to wait for parts for vaporizer WO-01325240 to come in and just have 1 service visit.


10/15/26 AJinerson - Call logged on WO-01313706. Called POC Bobby regarding scheduling PM services and inspections, Bobby was not onsite today and will not be onsite until Monday, 10/19. He said to email him and he will confirm if he has received parts and ready to schedule their services.

Site also has WO-01325240 in awaiting parts for their Vaporizers.


10/15/26 AJinerson - Per tech sup CDempsey proceed with scheduling for FSE Anthony Wirth to cover week of 11/16 (Houston, TX area WOs).


10/15/26 AJinerson - Checking w/ tech sup in pod chat to see if approved to schedule/assign for FSE CSprague to cover this as he is the closest HCP tech at 3.5 hours / 224 miles 1-way to this area but his soonest avail. is not until December.


10/15/26 AJinerson - Parts showing delivered 10/13



9/28/26 - LOberg Site has sodasorb, seals for autoclave, tubing for anesth machine, oil for dental machine. Need to order what is missing and ship to tech. I am not sure what is missing - placing in L2 screening


1/2/25 RBerry- Placing WO into ready for release status until WO is ready to schedule.

12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31090

Timeline

📞
Case Linked Nov 7, 12:04 AM
Case Number: 00541957
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 3:12 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 7, 4:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 38m
🚨 34.9 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 10:33 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 53d 17h
⏳ 2.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 9:54 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 23h
🚨 186.0 business days
🔍
Status: L2 Screening by Lauren Oberg Sep 28, 7:57 PM
From: Ready for Release
To: L2 Screening
Duration in Previous: 269d 9h
📦
▶
2 Parts Requested Sep 29, 12:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 16h 49m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Chad Brandenburg Oct 7, 3:38 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8d 2h
🔩
4x Parts Added Oct 8, 12:28 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 14, 10:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 19h

Bottlenecks

Awaiting Parts
Duration: 34.3 business days (threshold: 3.0 business days)
Exceeded by 31.3 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Awaiting Parts
Duration: 6.9 business days (threshold: 3.0 business days)
Exceeded by 3.9 business days
Ready for Scheduling
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

📞
Case 00541957
Closed
📦
Parts Order 00085001
Shipped
📦
Parts Order 00108952
Shipped

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Curtis Sprague
Scheduled
N/A
Created
Nov 7, 3:12 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03419391 Parts Open 2 - Oct 8, 12:28 PM
WL-03419392 Parts Open 2 - Oct 8, 12:28 PM
WL-03419393 Parts Open 1 - Oct 8, 12:28 PM
WL-03419394 Expenses Open 1 - Oct 8, 12:28 PM

Details