Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313752 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Rice Village — 6027 Kirby Dr., Houston TX, 77005

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
0 biz days remaining
Active: 1 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Awaiting Parts
Nov 7 → Dec 31, 2025
34 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Aug 16, 2026
155 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 L2 Screening ▶ Running 0 0
Nov 7 → Dec 31 Awaiting Parts ⏸ Paused 34 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 1
Jan 2 → Aug 16 Ready for Release ⏸ Paused 155 —
Dispatch 0.2d
Material Management 34.3d
Coordinators 2.0d
On Track
Dispatch
0.2 days
Material Management
34.3 days
Over SLA
Coordinators
2.0 days
Over SLA
Created: Nov 7, 2025 Due: Jun 30, 2026 (47 days overdue)
📅
190.5 days Total Age
⏱️
34.3d in Awaiting Parts Longest Stage
🔄
4 transitions Status Changes
⚠️
32.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541957
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31090
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rice Village
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313752 (current) Ready for Release
Preventive Maintenance
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Ready for Release • 281 days old
🚨
Primary Delay 34.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
34.3d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



1/2/25 RBerry- Placing WO into ready for release status until WO is ready to schedule.

12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31090

Timeline

📞
Case Linked Nov 7, 12:04 AM
Case Number: 00541957
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 3:12 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 7, 4:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 38m
🚨 34.9 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 10:33 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 53d 17h
⏳ 2.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 9:54 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 23h

Bottlenecks

Awaiting Parts
Duration: 34.3 business days (threshold: 3.0 business days)
Exceeded by 31.3 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541957
Closed
📦
Parts Order 00085001
Shipped

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Nov 7, 3:12 PM
Invoice #
N/A

Details