Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313753 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Mueller — 2015 Aldrich St, Austin TX, 78723

Nov 7, 2025 → May 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (20 biz days late)
Active: 33 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 4 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Jan 6, 2026
33 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 31, 2026
57 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 7, 2026
5 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 10, 2026
3 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 11, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 11 → Apr 11, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Completed
Apr 11 → Apr 11, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 11 → Apr 13, 2026
1 business day (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 20, 2026
5 business days (counted)
Running total: 19 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 20 → Apr 21, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Apr 21 → Apr 30, 2026
7 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 11, 2026
7 business days (counted)
Running total: 33 of ? biz days used
Created: Nov 7, 2025 Completed: May 11, 2026
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 11 Assigned ▶ Running 1 1
Nov 11 → Nov 11 On Hold ▶ Running 0 1
Nov 11 → Nov 14 L2 Screening ▶ Running 3 4
Nov 14 → Jan 6 Awaiting Parts ⏸ Paused 33 —
Jan 6 → Jan 7 Reschedule ▶ Running 1 5
Jan 7 → Mar 31 Ready for Release ⏸ Paused 57 —
Mar 31 → Mar 31 Assigned ▶ Running 0 5
Mar 31 → Apr 7 Scheduled ▶ Running 5 10
Apr 7 → Apr 7 Entered ▶ Running 0 10
Apr 7 → Apr 7 Assigned ▶ Running 0 10
Apr 7 → Apr 10 Scheduled ▶ Running 3 13
Apr 10 → Apr 11 Tech On Site ▶ Running 0 13
Apr 11 → Apr 11 Tech Off Site ▶ Running 0 13
Apr 11 → Apr 11 Completed ▶ Running 0 13
Apr 11 → Apr 13 Incomplete ▶ Running 1 14
Apr 13 → Apr 13 Entered ▶ Running 0 14
Apr 13 → Apr 13 Assigned ▶ Running 0 14
Apr 13 → Apr 20 Scheduled ▶ Running 5 19
Apr 20 → Apr 21 Awaiting Parts ⏸ Paused 1 —
Apr 21 → Apr 30 Reschedule ▶ Running 7 26
Apr 30 → May 11 Scheduled ▶ Running 7 33
Dispatch 3.0d
Material Management 34.8d
Holding 58.0d (excluded)
Coordinators 33.2d
Field Work 1.0d
Incomplete 1.0d (excluded)
Billing 19.2d
✗ SLA Missed
Dispatch
3.0 days
Over SLA
Material Management
34.8 days
Over SLA
Holding (excluded from total)
58.0 days
Coordinators
33.2 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
1.0 days
Billing
19.2 days
Over SLA
Created: Nov 7, 2025 Due: Apr 30, 2026 Completed: May 11, 2026 (10 days late)
📅
124.5 days Total Age
⏱️
58.0d in Ready for Release Longest Stage
🔄
24 transitions Status Changes
⚠️
70.5d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 10, 2026
Visit 2 Apr 20, 2026
Visit 3 May 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541953
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service Equipment: 62 https://www.ebiotrack.com/inspection.php?iid=31086 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shayna Engdahl
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313753 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Nov 7, 2025 • Closed: May 11, 2026
Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay 58.0 days stuck in "Ready for Release"
⏱️
Total Delay 70.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
On Hold
0.0d
L2 Screening
3.0d / 1.0d SLA
Awaiting Parts
34.8d / 3.0d SLA
Reschedule
9.5d / 2.0d SLA
Ready for Release
58.0d
Scheduled
22.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Incomplete
1.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
0.9d
Billing Review
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/30/26 RBerry- Received confirmation from Shayna to schedule for 5/11/26 with arrival time between 1-3PM. See logged email.


4/30 KKelch sent chatter to LHill @Laura Hill​ Hi Laura, Anthony is now available this upcoming week if that works for the customer. CC: @Rhea Berry​ @Craig Dempsey​ 

4/30/26 CDempsey- Anthony Wirth will be available next week.

04/28/2026 LHill-sent email to Fantasia & Shayna-Our tech is currently out of town this week and next week. Would it possible for tech to come onsite on 05/11 with tech arrival between 1PM - 3PM?

See logged email.


04/28/2026 LHill-rec'd email from Rhea-Can you please reach out to Fantasia and Shayna to reschedule WO-01313753. The parts for this WO delivered on Friday. 


04/20/2026 DNakoff - Only bill travel from first trip onsite.


4/13/26 Rberry- Reassigned WO to Anthony Wirth as parts were shipped to him. Rescheduled with Shayna for 4/20/26 with an arrival time between 9-11AM. See logged email.


4/7 KKelch reassigned to new tech as the area tech has a military commitment on the scheduled date. Approved by CDempsey during pod ketchup meeting

Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


3/30/26 RBerry- Received email from Dylan asking if this has been scheduled. The site is having an issue with their Vaporizer and have requested that we go ahead and schedule the PM and Vaporizer exchange (without the D20 change out) Emailed Shayne Engdahl to schedule for 4/8/26 with an arrival time between 9-11AM. Per Shayna this date does not work. Offered 4/10/26 with an arrival time between 9-11AM. Received email from Shayna confirming scheduled date and time. See logged email on WO-01313753


01/20/2026 LHill-rec'd email from Fantasia-

As soon as we have confirmation SOLA has received their calibrated vaporizer we can ship it to MUEL. 

See logged email.


01/20/2026 LHill-sent email to Fantasia-What is the ETA of the loaner arriving to MUEL?


12/10/25 CDempsey- Escalated to Brad for status of parts order.

12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

11/11/2025 DNakoff - Scheduling with Vaporizer exchange

11/10 KKelch called Shayna to schedule for 12/9 between 9 and 11 am. Left VM.

🔧 Work Performed
4/10 Arturo Diaz -performed PM on autoclave - confirmed proper functionality after service Unable to perform PM service on dental unit or microscope as there was no PM kits sent for these pieces of equipment 4/20 AWirth Asset ID: 13103900 Model: Midmark - MATRX VMS Note Unit was completed. PM Kit was installed and a Leak test completed. No issues with unit. Unit back into service. Asset ID: 13414018 Make: Vetland - Landmark - Anesthesia Machine Note: Can not use the PM kit that was sent. This is a Vetland anesthesia unit. The PM kit was for a Midmark unit. Will need to order the correct PM kit. Part Number: 510-700A Description: Rubber Goods Kit, Landmark/Ex3000 Asset ID: 13414017 Make: DentalAire Description: Dentalaire II Station with Oil Compressor - Dental Delivery Unit. Note: There was no PM kit sent to this location or to tech parts drop. The PM kit that is needed is Part Number: 073323 Description: Dentalaire Preventive Mainteance Kit Asset ID: 13103893 Model: Unico - G380 LED - Microscope Note: The unit has ben PM and cleaned, found no issues with unit. Asset ID: 13097729 Model: Midmark - VMS Plus Note: Unit was completed. PM Kit was installed and a Leak test completed. No issues with unit. Unit back into service. 5/11 AW PM the dental air Unit and the Last Anesthesia Machine. Functional checked both unit and found no issues with either. Both unit are functional and in active service.
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards. Please scheduled the end of year 2025 semi-annual PM with the annual vaporizer exchange https://www.ebiotrack.com/inspection.php?iid=31086 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 7, 12:03 AM
Case Number: 00541953
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 3:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 3:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏳ 2.0 business days
⏸️
Status: On Hold by Dylan Nakoff Nov 11, 9:48 AM
From: Assigned
To: On Hold
Duration in Previous: 3d 18h
🔍
Status: L2 Screening by Dylan Nakoff Nov 11, 10:08 AM
From: On Hold
To: L2 Screening
Duration in Previous: 19m
⏳ 3.0 business days
📦
▶
2 Parts Requested Nov 14, 2:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 4h
🚨 34.0 business days
🔩
▶
2 2x Parts Added Jan 6, 1:04 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 52d 22h
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:00 AM
From: Reschedule
To: Ready for Release
Duration in Previous: 20h 56m
🚨 58.0 business days
👷
▶
2 Technician Assigned Mar 31, 1:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 83d 2h
🗓️
▶
2 Status: Scheduled Mar 31, 1:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-04-10T14:30:00.000+0000
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Apr 7, 4:14 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-10T14:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Arturo Diaz Apr 10, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 19h
⏱️
Labor Added Apr 10, 1:45 PM
Type: Labor
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Arturo Diaz Apr 10, 8:34 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 8m
✔️
Status: Completed by Arturo Diaz Apr 10, 8:41 PM
From: Tech Off Site, Completed
To: Completed, Incomplete
Duration in Previous: 7m, 0m
⏳ 1.4 business days
🆕
▶
3 Status: Entered Apr 13, 4:31 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Anthony Wirth
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-04-20T14:30:00.000+0000
⚠️ 5.9 business days
⏱️
▶
3 5x Labor Added Apr 20, 6:08 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00094879
Status: Closed
📦
Status: Awaiting Parts by Anthony Wirth
From: Scheduled
To: Awaiting Parts
Duration in Previous: 7d 1h
📦
Parts Requested Apr 21, 11:52 AM
Order: 00094925
Status: Canceled
🔩
▶
2 3x Parts Added Apr 21, 1:45 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19h 35m
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Apr 30, 4:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Reschedule
To: Scheduled
Duration in Previous: 9d 2h
⚠️ 8.0 business days
🔩
2x Parts Added May 11, 3:48 PM
Type: Parts
Status: Open
Qty: 2
⏱️
▶
3 3x Labor Added May 11, 7:38 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Anthony Wirth
From: Scheduled
To: Completed
Duration in Previous: 11d 3h
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton May 13, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
🚨 17.0 business days
📨
▶
2 Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
💵
Status: Billing Review by Yecenia Campos Jun 5, 5:59 PM
From: Invoiced
To: Billing Review
Duration in Previous: 7h 19m
⏳ 1.8 business days
💰
Status: Invoiced by Diane Patton Jun 8, 2:44 PM
From: Billing Review
To: Invoiced
Duration in Previous: 2d 20h
🚨 21.0 business days
🧾
Invoice Created Jul 8, 5:00 PM
Invoice Number: SM-264078

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 33.6 business days (threshold: 3.0 business days)
Exceeded by 30.6 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Reschedule
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00541953
Closed
📦
Parts Order 00085303
Closed
📦
Parts Order 00094879
Closed
📦
Parts Order 00094925
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Anthony Wirth
Scheduled
May 11, 2:30 PM
Created
Nov 7, 3:13 PM
Invoice #
SM-264078

Work Details (16)

Name Type Status Qty Amount Date
WL-03054769 Parts Open 1 $324.00 Jan 6, 1:04 PM
WL-03054772 Expenses Open 1 $19.61 Jan 6, 1:04 PM
WL-03181652 Labor Open 1 $119.00 Apr 10, 1:45 PM
WL-03193331 Labor Open 3 $0.00 Apr 20, 6:08 PM
WL-03193332 Labor Open 4 $476.00 Apr 20, 6:08 PM
WL-03193333 Labor Open 3 $0.00 Apr 20, 6:08 PM
WL-03193334 Travel Open 110 $275.00 Apr 20, 6:08 PM
WL-03193335 Travel Open 105 $0.00 Apr 20, 6:08 PM
WL-03194344 Parts Open 1 $74.58 Apr 21, 1:45 PM
WL-03194345 Parts Open 1 $50.62 Apr 21, 1:45 PM
WL-03194346 Expenses Open 1 $13.50 Apr 21, 1:45 PM
WL-03222113 Parts Open 2 $442.80 May 11, 3:48 PM
WL-03222114 Parts Open 2 $40.50 May 11, 3:48 PM
WL-03222440 Labor Open 0.5 $0.00 May 11, 7:38 PM
WL-03222441 Labor Open 1.5 $178.50 May 11, 7:38 PM
WL-03222442 Travel Open 17 $110.00 May 11, 7:38 PM

Details