Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313754 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - PAS — 616 E Colorado Blvd, Pasadena CA, 91101

Nov 7, 2025 → Jan 16, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 17)
⏸ 23d excluded (parts wait + holding)
✗ SLA Missed (26d late)
Dispatch 0.1d
Material Management 10.4d
Holding 7.0d (excluded)
Coordinators 35.2d
Billing 11.8d
✗ SLA Missed
Dispatch
0.1 days
Material Management
10.4 days
Over SLA
Holding (excluded from total)
7.0 days
Coordinators
35.2 days
Over SLA
Billing
11.8 days
Over SLA
Created: Nov 7, 2025 Due: Jan 30, 2026 Completed: Jan 17, 2026 (13 days early)
📅
50.5 days Total Age
⏱️
30.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
51.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541958
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope 6 Pcs https://www.ebiotrack.com/inspection.php?iid=31091
Priority
Standard
Origin
Email
Reason
New Case
Contact
pas-accounts .
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313754 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Nov 7, 2025 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 30.5 days stuck in "Assigned"
⏱️
Total Delay 51.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
10.4d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
30.5d / 0.5d SLA
Ready for Release
7.0d
Scheduled
4.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/19/26 lcoonrod

follow up in case 00560212


Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


1/12/26 RBerry- Received confirmation from Fantasia Waddell to schedule for 1/16/26 with arrival time between 8-10AM. See logged email on WO-01313754


1/12/26 RBerry- Emailed Fantasia and Emerson to schedule PAS for 1/16/26 with an arrival time between 8-10AM. Also email to schedule LAMR for 1/15/26 with arrival time between 9-11AM. See logged email on WO-01313754


11-21 Mburris

Your shipment

1Z01E3E70399724508

Estimated delivery date will be available when UPS receives the package.

🔧 Work Performed
performed service on 4 units installed pm kits,customer never received the dental aire compressor pm kits part number c00pm, 2 dentalaire units #13128545 and #13028047 .pm kits needs to be shipped to the customer for return visit and work off of new work order.
🔍 Technician Findings
service needed on 6 units
⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards 6 Pcs https://www.ebiotrack.com/inspection.php?iid=31091

Timeline

📞
Case Linked Nov 7, 12:04 AM
Case Number: 00541958
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 7, 3:18 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Nov 7, 3:45 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 26m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Nov 21, 2:24 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13d 22h
🔩
6x Parts Added Nov 21, 2:53 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
👷
2 Technician Assigned Nov 21, 3:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
⚠️ 8.0 business days
👷
Technician Assigned by Michael Burris Dec 2, 3:59 PM
Technician: Rene Yescas
🚨 24.0 business days
Status: Ready for Release by Rhea Berry Jan 2, 10:46 AM
From: Assigned
To: Ready for Release
Duration in Previous: 41d 19h
⚠️ 7.0 business days
👷
3 Technician Assigned Jan 12, 1:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 10d 2h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-16T17:00:00.000+0000
⚠️ 5.0 business days
⏱️
2 3x Labor Added Jan 16, 8:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 4d 6h, 0m
2.4 business days
📄
Status: Ready to Bill by Diane Patton Jan 20, 1:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
🚨 12.0 business days
📨
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Awaiting Parts
Duration: 10.4 business days (threshold: 3.0 business days)
Exceeded by 7.4 business days
Assigned
Duration: 30.5 business days (threshold: 4.0 business hours)
Exceeded by 30.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days

🔗 Related Artifacts

📞
Case 00541958
Closed
📦
Parts Order 00084994
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Rene Yescas
Scheduled
Jan 16, 12:00 PM
Created
Nov 7, 3:18 PM
Invoice #
SM-252986

Work Details (9)

Name Type Status Qty Amount Date
WL-03016585 Parts Open 2 $140.08 Nov 21, 2:53 PM
WL-03016586 Parts Open 1 $50.62 Nov 21, 2:53 PM
WL-03016587 Parts Open 2 $40.50 Nov 21, 2:53 PM
WL-03016588 Parts Open 2 $442.80 Nov 21, 2:53 PM
WL-03016589 Parts Open 1 $324.00 Nov 21, 2:53 PM
WL-03016590 Expenses Open 1 $18.93 Nov 21, 2:53 PM
WL-03068905 Labor Open 4 $476.00 Jan 16, 8:25 PM
WL-03068906 Labor Open 2 $0.00 Jan 16, 8:25 PM
WL-03068907 Travel Open 50 $0.00 Jan 16, 8:25 PM

Details