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WO-01313760 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - PVT — 12775 Millennium Dr, Los Angeles CA, 90094

Nov 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
0 biz days remaining
Active: 5 biz days
Paused: 233 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Jan 6, 2026
33 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸183d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 29, 2026
183 business days (not counted)
▶ Clock Running
Status: L2 Screening
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Sep 29, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 29 → Oct 23, 2026
17 business days (not counted)
Created: Nov 7, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 14 L2 Screening ▶ Running 4 4
Nov 14 → Jan 6 Awaiting Parts ⏸ Paused 33 —
Jan 6 → Jan 7 Reschedule ▶ Running 1 5
Jan 7 → Sep 29 Ready for Release ⏸ Paused 183 —
Sep 29 → Sep 29 L2 Screening ▶ Running 0 5
Sep 29 → Sep 29 Awaiting Parts ⏸ Paused 0 —
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 5
Sep 29 → Oct 23 Ready for Release ⏸ Paused 17 —
Dispatch 5.4d
Material Management 33.3d
Holding 183.1d (excluded)
Coordinators 2.4d
On Track
Dispatch
5.4 days
Over SLA
Material Management
33.3 days
Over SLA
Holding (excluded from total)
183.1 days
Coordinators
2.4 days
Created: Nov 7, 2025 Due: Jun 30, 2026 (115 days overdue)
📅
238.4 days Total Age
⏱️
183.1d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
33.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541959
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31092
Priority
Standard
Origin
Email
Reason
New Case
Contact
playa vista staff
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313760 (current) Ready for Release
Preventive Maintenance
Created: Nov 7, 2025
Behind Schedule - Needs Attention
Ready for Release • 349 days old
🚨
Primary Delay 183.1 days stuck in "Ready for Release"
⏱️
Total Delay 33.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
5.4d / 1.0d SLA
Awaiting Parts
33.3d / 3.0d SLA
Reschedule
1.6d / 2.0d SLA
Ready for Release
183.1d
Ready for Scheduling
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/28/26 LOberg - Placing in L2 screening to order Big 4 PM kits. *They do not have a dental suite so do NOT need a dental kit. Also they only need maintenance on one anesthesia machine (older one) b/c the other one is newer.


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31092

Timeline

📞
Case Linked Nov 7, 12:04 AM
Case Number: 00541959
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 3:29 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 14, 5:18 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7d 1h
🚨 33.8 business days
🔩
▶
2 4x Parts Added Jan 6, 1:52 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 52d 20h
✅
Status: Ready for Release by Rhea Berry Jan 7, 10:08 AM
From: Reschedule
To: Ready for Release
Duration in Previous: 20h 16m
🚨 183.0 business days
🔍
Status: L2 Screening by Lauren Oberg Sep 28, 9:02 PM
From: Ready for Release
To: L2 Screening
Duration in Previous: 264d 9h
📦
▶
2 Parts Requested Sep 29, 12:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 15h 57m
📅
Status: Ready for Scheduling by Chad Brandenburg Sep 29, 1:42 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 43m
🔩
3x Parts Added Sep 29, 3:45 PM
Type: Parts, Expenses
Status: Open
Qty: 1
✅
Status: Ready for Release by Lauren Oberg Sep 29, 7:25 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 5h 42m

Bottlenecks

L2 Screening
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Awaiting Parts
Duration: 33.2 business days (threshold: 3.0 business days)
Exceeded by 30.2 business days

🔗 Related Artifacts

📞
Case 00541959
Closed
📦
Parts Order 00085363
Shipped
📦
Parts Order 00108953
Shipped

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Nov 7, 3:29 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03054871 Parts Open 1 - Jan 6, 1:52 PM
WL-03054872 Parts Open 1 - Jan 6, 1:52 PM
WL-03054873 Parts Open 1 - Jan 6, 1:52 PM
WL-03054874 Expenses Open 1 - Jan 6, 1:52 PM
WL-03405582 Parts Open 1 - Sep 29, 3:45 PM
WL-03405583 Parts Open 1 - Sep 29, 3:45 PM
WL-03405584 Expenses Open 1 - Sep 29, 3:45 PM

Details