Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313761 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Santa Monica — 2828 Santa Monica Blvd, Santa Monica CA, 90404

Nov 7, 2025 → Present

🔴 Behind

PSM

SLA Clock

Last business day of November 2025 · Target: Nov 28, 2025

0 biz days remaining

Active: 1 biz days

Paused: 189 biz days

▶ Clock Running

Status: Created

Nov 7 → Nov 7, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: L2 Screening

Nov 7 → Nov 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸37d

⏸ Clock Paused

Status: Awaiting Parts

Nov 8 → Jan 6, 2026

37 business days (not counted)

▶ Clock Running

Status: Reschedule

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of ? biz days used

⏸152d

⏸ Clock Paused

Status: Ready for Release

Jan 7 → Aug 16, 2026

152 business days (not counted)

Created: Nov 7, 2025 Today

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 7 → Nov 7	Created	▶ Running	0	0
Nov 7 → Nov 8	L2 Screening	▶ Running	0	0
Nov 8 → Jan 6	Awaiting Parts	⏸ Paused	37	—
Jan 6 → Jan 7	Reschedule	▶ Running	1	1
Jan 7 → Aug 16	Ready for Release	⏸ Paused	152	—

Dispatch 0.4d

Material Management 37.0d

Coordinators 1.7d

On Track

Dispatch
0.4 days

Material Management
37.0 days
Over SLA

Coordinators
1.7 days

Created: Nov 7, 2025 Due: Jun 30, 2026 (47 days overdue)

📅

190.4 days Total Age

⏱️

37.0d in Awaiting Parts Longest Stage

🔄

4 transitions Status Changes

⚠️

34.0d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00541960

eBiotrack - Automated New Inspection Created

Closed

Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31094

Priority

Standard

Origin

Reason

New Case

Contact

SAMO Accounts

Owner

Kimberly Hardison

Created

Nov 7, 2025

Work Orders from this Case (1)

WO-01313761 (current) Ready for Release

Preventive Maintenance

Created: Nov 7, 2025

Behind Schedule - Needs Attention

Ready for Release • 281 days old

🚨

Primary Delay 37.0 days stuck in "Awaiting Parts"

⏱️

Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

L2 Screening

0.4d / 1.0d SLA

Awaiting Parts

37.0d / 3.0d SLA

Reschedule

1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 SRobinson- Order No: 740487

Customer PO No: PO015250

Customer: EMSAR Inc

Ship To Name: EMSAR Inc

Ship To Address: 270 Davids Dr   

Ship To City/State: Wilmington, OH 45177-2491

Waybill (Tracking #): 00032676971

Carrier: Dayton Freight-Truck-Standard

The following items have shipped from Midmark Corporation on: 08-DEC-2025

LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK

LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11
Asset ID: #13078819 PM to be completed on WO-01313702 - collect parts shipped to site and return

⚠️ Problem Description

                        Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Unit,Microscope

Asset ID: #13078819 PM to be completed on WO-01313702 - collect parts shipped to site and return

Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed.
- Cleaning and Disinfection
- Ensuring safe physical working condition
- Functional Testing
- Calibration and Performance Checks
- Lubrication and Adjustments
- Documentation in alignment with ISO13485 standards

4 Pcs

https://www.ebiotrack.com/inspection.php?iid=31094                    

📧