Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313780 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Publix 458 — 4250 Alafaya Trail, Oviedo FL, 32765

Nov 7, 2025 → Nov 7, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 14, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Nov 7, 2025 Completed: Nov 7, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 4
Nov 7 → Nov 7 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Billing 157.1d
✓ SLA Met
Dispatch
0.0 days
Billing
157.1 days
Over SLA
Created: Nov 7, 2025 Due: Nov 13, 2025 Completed: Nov 7, 2025 (6 days early)
📅
0.0 days Total Age
⏱️
156.9d in Invoice Pending Longest Stage
🔄
4 transitions Status Changes
⚠️
155.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00542215
Closed
407) 366-9720
Priority
High
Origin
Phone
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313780 (current) Invoiced
Repair • Level 1 Support
Created: Nov 7, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 279 days old
🚨
Primary Delay 156.9 days stuck in "Invoice Pending"
⏱️
Total Delay 155.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
156.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The unit is working properly after the reboot.
🔍 Technician Findings
The unit is working properly after the reboot.
⚠️ Problem Description
407) 366-9720
📄 Description
Merge KMY Kiosk

Timeline

📞
▶
2 Case Linked Nov 7, 4:22 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01313780
Type: Repair
Priority: P4
👷
▶
2 Technician Assigned Nov 7, 4:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 11m, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 10, 11:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
💰
Status: Invoiced by Timothy Amburgey Nov 10, 12:43 PM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 1h 40m
🚨 157.0 business days
💰
▶
2 Status: Invoiced Jun 29, 9:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-246110

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Invoice Pending
Duration: 156.9 business days (threshold: 2.0 business days)
Exceeded by 154.9 business days

🔗 Related Artifacts

📞
Case 00542215
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Nov 7, 4:25 PM
Invoice #
SM-246110

Details