Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313785 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 7, 2025 → Nov 16, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 17)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (409d early)
Dispatch 1.3d
Holding 2.9d (excluded)
Coordinators 3.0d
Field Work 0.1d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
2.9 days
Coordinators
3.0 days
Over SLA
Field Work
0.1 days
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Nov 17, 2025 (409 days early)
📅
5.4 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542217
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Chad Agliam
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (3)
WO-01313785 (current) Invoiced
FCO • Marvin Rivas
Created: Nov 7, 2025 • Closed: Nov 16, 2025
WO-01313788 Invoiced
FCO • Ryan Lewis
Created: Nov 7, 2025 • Closed: Nov 16, 2025
WO-01313789 Invoiced
FCO • Ryan Lewis
Created: Nov 7, 2025 • Closed: Nov 16, 2025
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
2.9d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 EMartin dispatching to FSE onsite per request for SN# H32900195BE66

located at MedOne in Raleigh, NC

🔧 Work Performed
H32900195BE66 - System PCBA replacement needed. Pilot sensor zero (0) reading during testing. Multiple sensor errors. Software 1.05.10.00 reloaded. System placed in ship mode. Three-way and proportional valves replaced. Device reassembled and performed a full diagnostic test. DUT continues to fail pilot [System PCBA sensor] reading. Incident case open, and system PCBA needs to be added to quote for approval.
🔍 Technician Findings
Pilot sensor reading zero[0].
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 7, 4:27 PM
Case Number: 00542217
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 7, 4:53 PM
Work Order: WO-01313785
Type: FCO
Priority: PC
⏳ 1.9 business days
✅
Status: Ready for Release by Erin Martin Nov 10, 11:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 18h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Nov 12, 9:31 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-11T17:00:00.000+0000, 2025-11-11T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 15, 1:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 4h
⏳ 0.0 business days
⏱️
2x Labor Added Nov 16, 4:42 PM
Type: Labor
Status: Open
Qty: 0.5, 4
✔️
▶
2 Status: Completed Nov 16, 7:46 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 18, 11:03 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 15h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 20, 4:52 PM
Invoice Number: SM-246826

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542217
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 11, 8:00 AM
Created
Nov 7, 4:53 PM
Invoice #
SM-246826

Work Details (2)

Name Type Status Qty Amount Date
WL-03009266 Labor Open 0.5 $0.00 Nov 16, 4:42 PM
WL-03009267 Labor Open 4 $0.00 Nov 16, 4:42 PM

Details