Midmark Service Request Dispatch Authorization - WO-00125134
Closed
Zone 1
NWD Items not sterile
8am-8pm. 7 Days a Week. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s),
current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval,
set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/2/2025 Sramen - chatter to FSE/SUP making aware that I marked this serviced.
12/01/2025 SRobinson- Per Midmark "Since the unit is now operational, go ahead and close the work order and submit the invoice to Midmark for the work completed to date."
12/01/2025 SRobinson - Requested cancelation on parts due to autoclave being repair internally.
11-14 Mburris called site to advise tech was out sick today
11-13 Mburris called and set appt
11-12 Mburris LM on vmail
11-11 Mburris email sent to POC
11-10 Mburris email set to POC
🔧Work Performed
12.3 was waiting for parts to be delivered but customer took care of repair. Told to log out WO.
11.18 cleaned fill/vent valves, checked main board, tried running 2 cycles. both times water pour out of weep hole. during cleaning of valves I noticed buildup on both valves. after talking to midmark we decided that both fill/vent valves should be replaced. got OK from mgr. ordering 002-10328-00 - $634.00
🔍Technician Findings
544 overheat error
⚠️Problem Description
Zone 1
NWD Items not sterile
8am-8pm. 7 Days a Week. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s),
current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval,
set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
To: neil.brusseau@multicare.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313831Location: Indigo Urgent CareAddress: 5314 176th St E, Unit A, Tacoma, WA 98446-7507Device: M9 (Series) Sterilizer V2194021Problem Description: Zone 1
NWD Items not sterile
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: neil.brusseau@multicare.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313831Location: Indigo Urgent CareAddress: 5314 176th St E, Unit A, Tacoma, WA 98446-7507Device: M9 (Series) Sterilizer V2194021Problem Description: Zone 1
NWD Items not sterile
📋
Outbound to +12065396430
Completed Nov 14, 2025
11-14 Mburris called site to advise tech was out sick today
📋
Outbound to +12065396430
Completed Nov 14, 2025
📋
Outbound to +12065396430
Completed Nov 13, 2025
11-13 Mburris called and set appt
📋
Outbound to +12065396430
Completed Nov 12, 2025
11-12 Mburris LM on vmail
📧
Email: EMSAR Request for service at Indigo Urgent Care (Email to schedule service)
Completed Nov 11, 2025
To: neil.brusseau@multicare.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Indigo Urgent Care (Email to schedule service)
Body:
Hi Neil Brusseau,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Autoclave Items not sterile.
Here’s the location information we have on file:
Location:
Indigo Urgent Care
5314 176th St E, Unit A,
Tacoma, WA 98446-7507
Contact:
Neil Brusseau
(206) 539-6430
We currently have a
📋
Outbound to +12065396430
Completed Nov 11, 2025
📧
Email: EMSAR Request for service at Indigo Urgent Care (Email to schedule service)
Completed Nov 10, 2025
To: neil.brusseau@multicare.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Indigo Urgent Care (Email to schedule service)
Body:
Hi Neil Brusseau,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Autoclave Items not sterile.
Here’s the location information we have on file:
Location:
Indigo Urgent Care
5314 176th St E, Unit A,
Tacoma, WA 98446-7507
Contact:
Neil Brusseau
(206) 539-6430
We currently have a
📧
Email: WO-01313831
Completed Nov 10, 2025
To: neil.brusseau@multicare.org
CC:
BCC:
Attachment: --none--
Subject: WO-01313831
Body:
Hello,
We have received your Midmark service request and have created a worker order, WO-01313831. You will receive a phone call from a coordinator to schedule this visit
EMSAR DISPATCH
📞
Call
Completed Nov 10, 2025
location not open yet, sending an email
Nov 19, 2025 1:42pm
@Tim Holman @Nicholas Willick @Michael Burris Does a dummy part order need to be entered? This either needs to be in reschedule or awaiting parts by putting in the dummy order. Need resolved ASAP.
PDF
SRA_WO-00125134_ver1 (1)
Nov 10, 2025
PDF
SRA - 1487366 - indigo
Dec 3, 2025
Timeline
📞
Case Linked Nov 7, 2:32 PM
Case Number:00542160
Subject:Midmark Service Request Dispatch Authorization - WO-00125134
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Nov 10, 9:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Nov 10, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Nov 13, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-14T17:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisNov 14, 10:57 AM
Scheduled For:2025-11-18T17:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Tim HolmanNov 18, 12:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 0h
⏱️
3x Labor Added Nov 18, 1:38 PM
Type:Labor, Travel
Status:Open
Qty:2, 1.75, 40
⏳2.0 business days
📦
▶
2
Parts Requested Nov 19, 2:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tim Holman
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1d 2h
⚠️9.0 business days
🆕
Status: Entered by Shelby RobinsonDec 1, 12:40 PM
From:Awaiting Parts
To:Entered
Duration in Previous:11d 22h
👷
▶
2
Technician Assigned Dec 1, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Shelby Robinson
From:Entered
To:Assigned
Duration in Previous:1h 37m
⏳3.0 business days
✔️
Status: Completed by Stephanie RamenDec 3, 2:39 PM
From:Assigned
To:Completed
Duration in Previous:2d 0h
🏁
Status: Closed by Tim HolmanDec 3, 5:47 PM
From:Completed
To:Closed
Duration in Previous:3h 7m
⏳3.8 business days
📄
▶
3
Status: Ready to Bill Dec 8, 1:16 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-248474
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Awaiting Parts
Duration: 8.6 business days (threshold: 3.0 business days)
Exceeded by 5.6 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)