Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 CONVIVA Hialeah East — 551 E 49th St., Suites 1-16, Hialeah FL, 33013
Nov 10, 2025 → Feb 19, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Dec 18 | Ready for Scheduling | ▶ Running | 25 | 25 |
| Dec 18 → Feb 2 | On Hold | ▶ Running | 29 | 54 |
| Feb 2 → Feb 5 | Ready for Scheduling | ▶ Running | 3 | 57 |
| Feb 5 → Feb 19 | Assigned | ▶ Running | 9 | 66 |
2/18/26 AJinerson - Received email back from POC Rachel Perez stating:
" The Conviva Hialeah East location is closing February 27th,2026. I don't believe we need an annual inspection. "
2/16/26 AJinerson - Sent follow up email to Rachel Perez asking if ready to schedule and stating we have week of 3/9-3/11 available if there is any date that works best for them that week now.
2/16/26 AJinerson - Called 305-819-7770 3rd time since WO was released back to us. Went to automated message that this center will be moving to a new location, then went to operator. Operator transferred me to site - but was transferred to wrong site, was transferred to a site in Northern Miami.
2/6/26 AJinerson - Sent follow up email to POC Rachel asking to schedule tech service.
2/6/26 AJinerson - Called site back at 305-819-7770. Went to call center again and was placed on hold. Call automatically disconnected after 2 mins 12 seconds.
2/6/26 AJinerson - Called updated phone number (same contact name). Number went to call center who transferred me to incorrect site, but site was able to give me this number: 305-819-7770
(which is the same number I called). Will try again.
02/02/2026 DNakoff - New Phone, POC verified
12/18/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/18/2025 LHill-sent email to Rachel Perez at rperez2@convivasolutions.com to confirm contact & equipment.
12/18/2025 LHill-LM at (786) 809-7602 for Rachel Perez to confirm contact & equipment.
12/11/2025 LHill-sent email to Rachel Perez at rperez2@convivasolutions.com to confirm contact & equipment.
12/11/2025 LHill-LM at (786) 809-7602 for Rachel Perez to confirm contact & equipment.
12/10/2025 LHill-sent email to Rachel Perez at rperez2@convivasolutions.com to confirm contact & equipment.
12/10/2025 LHill-LM at (786) 809-7602 for Rachel Perez to confirm contact & equipment.