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WO-01314367 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 CC Hanley 6993 — 6710B Hanley Rd., Tampa FL, 33634

Nov 10, 2025 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (65 biz days late)
Active: 77 biz days
🕐 Clock stopped: Canceled (Mar 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Dec 16, 2025
23 business days (counted)
Running total: 23 of ? biz days used
31d
▶ Clock Running
Status: On Hold
Dec 16 → Feb 2, 2026
31 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 61 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 2, 2026
12 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 6, 2026
4 business days (counted)
Running total: 77 of ? biz days used
Created: Nov 10, 2025 Canceled: Mar 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Dec 16 Ready for Scheduling ▶ Running 23 23
Dec 16 → Feb 2 On Hold ▶ Running 31 54
Feb 2 → Feb 11 Ready for Scheduling ▶ Running 7 61
Feb 11 → Mar 2 Assigned ▶ Running 12 73
Mar 2 → Mar 6 Scheduled ▶ Running 4 77
Dispatch 0.0d
Holding 31.9d (excluded)
Coordinators 48.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
31.9 days
Coordinators
48.4 days
Over SLA
Created: Nov 10, 2025 Due: Feb 27, 2026 Completed: Mar 6, 2026 (6 days late)
📅
77.6 days Total Age
⏱️
31.9d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542299
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pcs https://www.ebiotrack.com/inspection.php?iid=31115
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claribel Diaz Lasanta
Owner
Jessica Sells
Created
Nov 9, 2025
Work Orders from this Case (1)
WO-01314367 (current) Canceled
Inspection • Joseph Anderson
Created: Nov 10, 2025
Behind Schedule - Needs Attention
Canceled • 276 days old
🚨
Primary Delay 31.9 days stuck in "On Hold"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.2d / 1.0d SLA
On Hold
31.9d
Assigned
12.7d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/06/2026 DNakoff - Site combined with CC Hanley 6694 and work being done on WO-01350891

3/2/26 AJinerson - Email logged on WO-01314367. Sent email to Claribel per her request to confirm tech scheduled visit for 3/10.


3/2/26 AJinerson - Call logged on WO-01314367 to schedule both inspections at this location listed below (same POC listed/updated):

WO-01314369

WO-01314367

Spoke with Brian (operator) who tried reaching out to site to see if they could schedule with us. 

Spoke with Claribel who confirmed she is POC for: 

CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634

(WO-01314367)

and 

CC Hanley 6994 - 6710A Hanley Rd Tampa, FL 33634

(WO-01350891)


**Wants/needs these scheduled together for same visit, there is no separation of equipment, it is all at same address/building. The only reason why they are separated in addresses, is for real estate purposes. She said in future, all can go under: CC Hanley 6994 - 6710A Hanley Rd Tampa, FL 33634** 

Claribel confirmed she is NOT POC for : WO-01314369 - CC Hanley 6991


Update POC:

Claribel Diaz Lasanata

917-250-9121 - Direct Line


2/12/26 AJinerson - Email logged on WO-01314367. Sent email to POC Claribel offering tech visit on Thursday, 2/19 for both locations below with arrival between 9am-11am.

CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634 WO-01314367

CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634 WO-01314369


2/12/26 AJinerson - Call logged on WO-01314367 to schedule both inspections at this location listed below: 

WO-01314369

WO-01314367

Operator could not get in contact with site, but took my contact info to have site call us back. 


2/12/26 AJinerson - WO released back into RFS after SLA w/ updated contact info


02/02/2026 DNakoff - POC information updated


12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul stating she will assist with scheduling visit for: CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363)But the other locations have different management that we will need to schedule with.


12/30/25 AJinerson - Email logged on WO-01314400. Sent email back to Janpaul asking if the below list are all of the sites that they are covering for that still need to be scheduled for January 2026 (3 of the WOs are on hold for contact issues). Asking Janpaul to confirm these are the only sites or if there are any additional sites needing to be added to this list and asking to confirm dates to schedule during week of 1/26 - 1/30.

CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363)

CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634 - (WO-01314367)

CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634 - (WO-01314369)

CC Palm River - 7901 palm river road Tampa, FL 33619 - (WO-01314400)


12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul asking about an additional site: Hanley 6726.

12/29/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul asking to schedule Palm River and Hanley locations as well.

Sent email back to Janpaul asking to confirm if the below addresses are the sites they are wanting to proceed with scheduling:

CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634

CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634

(These 2 Hanley WOs are both currently on hold due to contact non-responsive)

Asking Janpaul to confirm some dates week of 1/26 - 1/30 for each site.


12/16/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. 


12/16/2025 LHill-sent email to Claribel Diaz LAsanta at

claribel.diaz@clinicalcaremc.com to confirm contact & equipment.


12/16/2025 LHill-Called (813) 648-6694. Says the number is not in service.


12/11/2025 LHill-sent email to Claribel Diaz LAsanta at

claribel.diaz@clinicalcaremc.com to confirm contact & equipment.


12/10/2025 LHill-sent email to Claribel Diaz LAsanta at

claribel.diaz@clinicalcaremc.com to confirm contact & equipment.

**I didn't call because I had to leave a message on a previous WO.**


12/08/2025 LHill-sent email to Claribel Diaz LAsanta at

claribel.diaz@clinicalcaremc.com to confirm contact & equipment.

**I didn't call because I had to leave a message on a previous WO.**

⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pcs https://www.ebiotrack.com/inspection.php?iid=31115

Timeline

📞
Case Linked Nov 9, 6:01 AM
Case Number: 00542299
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 10, 2:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 24.0 business days
⏸️
Status: On Hold by Laura Hill Dec 16, 11:36 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 35d 21h
🚨 32.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Feb 2, 2:24 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 48d 2h
⚠️ 8.0 business days
👷
2 Technician Assigned Feb 11, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 22h
🚨 13.0 business days
👷
3 Technician Assigned Mar 2, 2:59 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 19d 1h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-10T14:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 5, 8:46 AM
Scheduled For: 2026-03-10T13:00:00.000+0000
2.0 business days
🚫
Status: Canceled by Dylan Nakoff Mar 6, 2:12 PM
From: Scheduled
To: Canceled
Duration in Previous: 3d 23h

Bottlenecks

Ready for Scheduling
Duration: 23.6 business days (threshold: 1.0 business days)
Exceeded by 22.6 business days
Ready for Scheduling
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Assigned
Duration: 12.7 business days (threshold: 4.0 business hours)
Exceeded by 12.2 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00542299
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
N/A
Created
Nov 10, 2:15 PM
Invoice #
N/A

Details