Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 CC Hanley 6991 — 6704 Hanley Rd., Tampa FL, 33634
Nov 10, 2025 → Jul 19, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Dec 15 | Ready for Scheduling | ▶ Running | 22 | 22 |
| Dec 15 → Feb 2 | On Hold | ▶ Running | 32 | 54 |
| Feb 2 → Feb 11 | Ready for Scheduling | ▶ Running | 7 | 61 |
| Feb 11 → Mar 3 | Assigned | ▶ Running | 13 | 74 |
| Mar 3 → Mar 3 | Entered | ▶ Running | 0 | 74 |
| Mar 3 → Mar 4 | Reschedule | ▶ Running | 1 | 75 |
| Mar 4 → Jul 19 | On Hold | ▶ Running | 94 | 169 |
3/3/26 AJinerson - Clearing tech name and escalating back to ASM due to updated POC Claribel confirmed she is not the correct POC for this location.
3/2/26 AJinerson - Call logged on WO-01314367 to schedule both inspections at this location listed below (same POC listed/updated):
WO-01314369
WO-01314367
Spoke with Claribel who confirmed she is NOT POC for : WO-01314369 - CC Hanley 6991
2/12/26 AJinerson - Email logged on WO-01314367. Sent email to POC Claribel offering tech visit on Thursday, 2/19 for both locations below with arrival between 9am-11am.
CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634 WO-01314367
CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634 WO-01314369
2/12/26 AJinerson - Call logged on WO-01314367 to schedule both inspections at this location listed below:
WO-01314369
WO-01314367
Operator could not get in contact with site, but took my contact info to have site call us back.
2/12/26 AJinerson - WO released back into RFS after SLA w/ updated contact info
02/02/2026 DNakoff - Updated POC info
12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul stating she will assist with scheduling visit for: CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363). But the other locations have different management that we will need to schedule with.
12/30/25 AJinerson - Email logged on WO-01314400. Sent email back to Janpaul asking if the below list are all of the sites that they are covering for that still need to be scheduled for January 2026 (3 of the WOs are on hold for contact issues). Asking Janpaul to confirm these are the only sites or if there are any additional sites needing to be added to this list and asking to confirm dates to schedule during week of 1/26 - 1/30.
CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363)
CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634 - (WO-01314367)
CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634 - (WO-01314369)
CC Palm River - 7901 palm river road Tampa, FL 33619 - (WO-01314400)
12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul asking about an additional site: Hanley 6726.
12/29/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul asking to schedule Palm River and Hanley locations as well.
Sent email back to Janpaul asking to confirm if the below addresses are the sites they are wanting to proceed with scheduling:
CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634
CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634
(These 2 Hanley WOs are both currently on hold due to contact non-responsive)
Asking Janpaul to confirm some dates week of 1/26 - 1/30 for each site.
12/15/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/15/2025 LHill-sent email to Claibel Diaz Lasanta at claribel.diaz@clinicalcaremc.com to confirm contact & equipment.
12/15/2025 LHill-LM at (813) 648-6694 for Clairbel Diaz Lasanta to confirm contact & equipment.
12/11/2025 LHill-sent email to Claibel Diaz Lasanta at claribel.diaz@clinicalcaremc.com to confirm contact & equipment.
12/11/2025 LHill-Called (813) 648-6694 for Claibel Diaz Lasanta. Just rings until it disconnects. Was unable to leave a message.
12/10/2025 LHill-sent email to Claibel Diaz Lasanta at claribel.diaz@clinicalcaremc.com to confirm contact & equipment.
12/10/2025 LHill-Called (813) 648-6694 for Claibel Diaz Lasanta. Just rings a fast busy tone. Was unable to leave a message.
12/08/2025 LHill-sent email to Claibel Diaz Lasanta at claribel.diaz@clinicalcaremc.com to confirm contact & equipment.
12/08/2025 LHill-Called 813) 648-6694 for Claibel Diaz Lasanta. Was unable to leave a message due to loud buzzing noise.