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WO-01314379 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 CONVIVA Homestead — 151 NW 11th St., E102 & W103, Homestead FL, 33030

Nov 10, 2025 → Feb 2, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (66d late)
Dispatch 0.0d
Coordinators 61.7d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
61.7 days
Over SLA
Field Work
1.1 days
Created: Nov 10, 2025 Due: Jan 30, 2026 Completed: Feb 3, 2026 (3 days late)
📅
60.7 days Total Age
⏱️
36.5d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
58.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542302
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80 pcs https://www.ebiotrack.com/inspection.php?iid=31118
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Trujillo
Owner
Jessica Sells
Created
Nov 9, 2025
Work Orders from this Case (1)
WO-01314379 (current) Invoiced
Inspection • Elkin Barahona
Created: Nov 10, 2025 • Closed: Feb 2, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 36.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 58.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
36.5d / 1.0d SLA
Assigned
20.7d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Confirmed


1/27/26 RBerry- Spoke with Amanda Trujillo, scheduled for 2/2/26 with an arrival time between 10AM-12PM. 


1/27/26 RBerry- Emailed Amanda Trujillo to discuss scheduling. If response is not received by 1/28/26 WO needs to be escalated to account manager


1/27/26 RBerry-LM with Amanda Trujillo to discuss scheduling. 


1/22/26 AJinerson - Called Amanda to follow up and schedule tech visit for service. Left VM regarding needing to schedule. 


12/30/25 AJinerson - Sent scheduling email to POC Amanda offering tech visit on Thursday, 1/22 with eta between 9am-11am.

12/30/25 AJinerson - Called site to schedule tech visit. Left VM regarding this. 


12/22/2025 LHill-called 786-710-3112 for Amanda Trujillo to confirm contact & equipment.  

Scheduling ahead needed: Yes 

Certain day or time: M-F 8 AM- 5PM 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: No 


12/18/2025 LHill-sent email to Amanda Trujillo at

amanda.trujillo@clinicalcaremc.com to confirm contact & equipment.


12/18/2025 LHill-LM at (786) 710-3112 for Amanda Trujillo to confirm contact & equipment.


12/11/2025 LHill-sent email to Amanda Trujillo at

amanda.trujillo@clinicalcaremc.com to confirm contact & equipment.


12/11/2025 LHill-LM at (786) 710-3112 for Amanda Trujillo to confirm contact & equipment.

🔧 Work Performed
02/02/2026 EBar. I have conducted this annual biomedical equipment inspection for the entire center. Units that were no present, those units were archived.
🔍 Technician Findings
02/02/2026 EBar. Annual Biomedical equipment Inspection scheduled. New units must be added to EBT System.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80 pcs https://www.ebiotrack.com/inspection.php?iid=31118

Timeline

📞
Case Linked Nov 9, 6:01 AM
Case Number: 00542302
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 10, 2:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 37.0 business days
👷
▶
2 Technician Assigned Dec 30, 1:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49d 22h
🚨 21.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 4:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-02T16:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Elkin Barahona Feb 2, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
⏱️
2x Labor Added Feb 2, 11:50 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
⏱️
▶
2 2x Labor Added Feb 2, 3:03 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 60
✔️
Status: Completed by Elkin Barahona Feb 2, 3:09 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 8m
🚗
Status: Tech Off Site by Elkin Barahona Feb 2, 7:53 PM
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 4h 44m, 0m
📄
Status: Ready to Bill by Diane Patton Feb 3, 9:50 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 56m, 0m
🚨 14.0 business days
🧾
Invoice Created Feb 22, 10:04 PM
Invoice Number: SM-252857

Bottlenecks

Ready for Scheduling
Duration: 36.5 business days (threshold: 1.0 business days)
Exceeded by 35.5 business days
Assigned
Duration: 20.7 business days (threshold: 4.0 business hours)
Exceeded by 20.2 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00542302
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Elkin Barahona
Scheduled
Feb 2, 11:00 AM
Created
Nov 10, 2:36 PM
Invoice #
SM-252857

Work Details (5)

Name Type Status Qty Amount Date
WL-03087947 Labor Open 0.5 $0.00 Feb 2, 11:50 AM
WL-03087948 Travel Open 10 - Feb 2, 11:50 AM
WL-03088255 Labor Open 5 $1,292.00 Feb 2, 3:03 PM
WL-03088256 Labor Open 2 $0.00 Feb 2, 3:03 PM
WL-03088262 Travel Open 60 - Feb 2, 3:06 PM

Details