Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 CONVIVA E Westchester 7080 — 7500 SW 8th St., suite 204, Miami FL, 33144
Nov 10, 2025 → Mar 12, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Dec 18 | Ready for Scheduling | ▶ Running | 25 | 25 |
| Dec 18 → Feb 2 | On Hold | ▶ Running | 29 | 54 |
| Feb 2 → Feb 5 | Ready for Scheduling | ▶ Running | 3 | 57 |
| Feb 5 → Feb 16 | Assigned | ▶ Running | 6 | 63 |
| Feb 16 → Feb 16 | Entered | ▶ Running | 0 | 63 |
| Feb 16 → Mar 12 | On Hold | ▶ Running | 18 | 81 |
| Mar 12 → Mar 12 | Ready for Scheduling | ▶ Running | 0 | 81 |
03/12/2026 DNakoff - Duplicate to WO-01314409
3/12/26 AJinerson - Call logged on WO-01314404. Called updated POC number (786) 761-2428 and spoke with Amny.
Amny said that this "Suite 204" does not exist. They only have Suite 101, 103, and 306, which are all due for service this month as they had their initial inspection last serviced in March 2025 on WO-01237059.
Confirmed scheduling tech visit for Friday, 3/27 with eta between 9am-11am.
Will need to get w/ ASM to see how to proceed with updating WOs.
03/12/2026 DNakoff - POC information updated
2/16/26 AJinerson - Clearing tech name and escalating to ASM due to contact unavailable/nonresponsive. No secondary POC listed under location either.
2/16/26 AJinerson - Called new number 3rd time. Rang twice and still went to disconnected number message.
No secondary POC listed under location.
2/13/26 AJinerson - Sent follow up email offering tech visit on 2/26 with eta between 9am-11am. (soonest avail. date now).
2/13/26 AJinerson - Called again to schedule tech visit. Phone rang 4 times but then went to disconnected number message again.
2/5/26 AJinerson - Sent email to Amny offering tech visit on Weds. 2/25 with eta between 9am-11am.
This is tech's soonest available date.
2/5/26 AJinerson - Called updated POC number for "Amny Campos" 305-265-9685 but call message stated "you've reached a number that has been disconnected".
2/5/26 AJinerson - WO released past SLA w/ updated POC info.
Not sure when SLA actually is, since site has not ever had annual inspection serviced.
02/02/2026 DNakoff - Updated POC
12/18/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting new contact with 3 attempts with no response.
12/17/2025 LHill-sent email to Jessica Melos at jessica.melo@clinicalcaremc.com to confirm contact & equipment.
12/17/2025 LHill-called (786) 906-2369 for Jessica Melo. Recording says this number is not in service.
12/16/2025 LHill-sent email to Jessica Melos at jessica.melo@clinicalcaremc.com to confirm contact & equipment.
12/16/2025 LHill-called (786) 906-2369 for Jessica Melo. Recording says this number is not in service.
12/11/2025 LHill-sent email to Jessica Melos at jessica.melo@clinicalcaremc.com to confirm contact & equipment.
12/11/2025 LHill-Called (786) 906-2369 for Jessica Melo to confirm contact & equipment. Was on hold until it disconnected. Unable to leave a message.