12/08/2025 LHill-sent email to Rayza Reyes at rayza.reyes@clinicalcaremc.com to confirm contact & equipment.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 55
https://www.ebiotrack.com/inspection.php?iid=31135
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Email:RE: EMSAR Service Request - CC Winter Haven - 201 1st St S, 100-103 Winter Haven, FL 33880 - WO-01314411
Completed Jan 22, 2026
From: abby.jinerson@emsar.com
To: abby.jinerson@emsar.com, rayza.reyes@clinicalcaremc.com
Good afternoon, Rayza,
I’m following up regarding scheduling our technician’s visit for the below annual inspection service.
CC Winter Haven - 201 1st St S, 100-103 Winter Haven, FL 33880
We currently have our technician, Anthony Wright, available to visit on Thursday, 1/29 with estimated arrival time between 9:30 a.m. – 11:30 a.m.
Please let us know if this date wor
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Email: EMSAR Service Request - CC Winter Haven - 201 1st St S, 100-103 Winter Haven, FL 33880 - WO-01314411
Completed Dec 12, 2025
To: rayza.reyes@clinicalcaremc.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CC Winter Haven - 201 1st St S, 100-103 Winter Haven, FL 33880 - WO-01314411
Body:
Good afternoon, Rayza,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the CC Winter Haven location at 201 1st St S, 100-103 Winter Haven, FL 33880.
Please let us know of some dates in January 2026 that would work best f
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Email: Re: EMSAR Request for service at CC Winter Haven
Completed Dec 11, 2025
To: rayza.reyes@clinicalcaremc.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at CC Winter Haven
Body:
Hi Rayza Reyes,
My name is Laura Hill and I’m reaching out from EMSAR the service center for Conviva Care Solutions (Humana).
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular da
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Email: Re: EMSAR Request for service at CC Winter Haven
Completed Dec 10, 2025
To: rayza.reyes@clinicalcaremc.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at CC Winter Haven
Body:
Hi Rayza Reyes,
My name is Laura Hill and I’m reaching out from EMSAR the service center for Conviva Care Solutions (Humana).
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular da
📧
Email: EMSAR Request for service at CC Winter Haven
Completed Dec 8, 2025
To: rayza.reyes@clinicalcaremc.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CC Winter Haven
Body:
Hi Rayza Reyes,
My name is Laura Hill and I’m reaching out from EMSAR the service center for Conviva Care Solutions (Humana).
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day or
Timeline
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Case Linked Nov 9, 6:05 AM
Case Number:00542319
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
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▶
2
Work Order Created Nov 10, 3:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨22.0 business days
👷
▶
2
Technician Assigned Dec 12, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:32d 1h
🚨30.9 business days
🆕
Status: Entered by Abby JinersonJan 28, 4:52 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:47d 0h, 0m
🚨118.9 business days
🚫
Status: Canceled by Lauren ObergJul 19, 5:15 PM
From:On Hold
To:Canceled
Duration in Previous:171d 23h
Bottlenecks
Ready for Scheduling
Duration: 21.4 business days (threshold: 1.0 business days)
Exceeded by 20.4 business days
Assigned
Duration: 30.3 business days (threshold: 4.0 business hours)