Primary Delay25.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay42.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
25.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
12/15/25 AJinerson - Per below, no scheduling ahead needed. Scheduling for Friday, 1/9 with eta between 10am-12pm.
Sending email to POC to let them know of scheduled service date.
12/08/2025 LHill-rec'd call from Aisha Perez. She confirmed contact and equipment.
Scheduling ahead needed: No
Certain day or time: M-F 8:00 AM – 5:00PM closed 12/25, 01/01 and 01/19.
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: Sign in at front as a vendor
12/08/2025 LHill-sent email to Aisha Beltran Perez at aisha.beltran@clinicalcaremc.com to confirm contact and equipment.
12/08/2025 LHill-LM at (407) 701-2576 for Aisha Beltran Perez to confirm contact & equipment.
🔧Work Performed
1/9/25 AMW - Performed annual inspection on all medical equipment located. Total of 53 pieces of equipment inspected. 2 failures. 1 642e centrifuge out of range RPM-3396 and 1 AED had expired accessories. Both need no follow up, POC will replace AED pads and order new centrifuge. Notified POC of inspection findings and completion.
🔍Technician Findings
1/9/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
39 pcs
https://www.ebiotrack.com/inspection.php?iid=31130
📧
Email: EMSAR Service Request - CC Plant City - 1608 W Oak Ave Plant City, FL 33563 - WO-01314414
Completed Dec 15, 2025
To: aisha.beltran@clinicalcaremc.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CC Plant City - 1608 W Oak Ave Plant City, FL 33563 - WO-01314414
Body:
Good afternoon, Aisha,
I'm sending this email as a confirmation of our technician's scheduled service visit for the Annual Inspection Service on the medical equipment at the below location.
CC Plant City - 1608 W Oak Ave Plant City, FL 33563
We currently have our technician, Anthony Wright, sch
📋
Inbound from +14077012576
Completed Dec 8, 2025
12/08/2025 LHill-rec'd call from Aisha Perez. She confirmed contact and equipment.
Scheduling ahead needed: No
Certain day or time: M-F 8:00 AM – 5:00PM closed 12/25, 01/01 and 01/19.
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: Sign in at front as a vendor
📧
Email: EMSAR Request for service at CC Plant City
Completed Dec 8, 2025
To: aisha.beltran@clinicalcaremc.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CC Plant City
Body:
Hi Aisha Beltran Perez,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Conviva Care Solutions (Humana).
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a
📋
Outbound to +14077012576
Completed Dec 8, 2025
12/08/2025 LHill-LM at (407) 701-2576 for Aisha Beltran Perez to confirm contact & equipment.
📅
WO-01314414 - Inspection - Plant City - CC Plant City
Jan 9, 2026 10:00am – 1:00pm
Work Order: WO-01314414
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: CC Plant City
Address: 1608 W Oak Ave, Plant City, FL 33563
Manufacturer:
Model #:
Serial #:
Contact Name: Aisha Beltran Perez
Contact Phone: (407) 701-2576
Contact Email: aisha.beltran@clinicalcarem
📅
🚗 Travel Time - WO
Jan 9, 2026 8:00am – 10:00am
Work Order: WO-01314414
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: CC Plant City
Address: 1608 W Oak Ave, Plant City, FL 33563
Manufacturer:
Model #:
Serial #:
Contact Name: Aisha Beltran Perez
Contact Phone: (407) 701-2576
Contact Email: aisha.beltran@clinicalcarem
Timeline
📞
Case Linked Nov 9, 6:04 AM
Case Number:00542314
Subject:eBiotrack - Automated New Inspection Created