Midmark Service Request Dispatch Authorization - WO-00125558
Closed
Zone 1
NWD Water Issues
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Friday, November 28 between 10:00 A.M. - 2:00 P.M.
LINE NO: 1.1 QTY: 1 ITEM: 016-1376-00 SERIAL #: DESCRIPTION: KIT, LED LIGHT RING, ACTEON LED SCALER
11/19/25 CDempsey- Contacted Chane requested he reach out to customer to provide ETA.
11/13 KKelch called Stephanie to reschedule for 11/18 between 2 and 3 pm, she asked for 11/19 between 10 and 12 pm. Customer confirmed.
11/12 KKelch called Stephanie to schedule for tomorrow between 9 and 11 am. Customer confirmed.
11/11 KKelch called Stephanie to schedule for 11/13 between 9 and 11 am. Hannah advised that Stephanie is not in yet and to call back later.
11/10/2025jsells
spoke with Julie, and I gave her the WO# and told her a coordinator will call to schedule the visit
🔧Work Performed
11/19 CLacy- Upon arrival i have evaluated this unit completely and extensively and i am unable to duplicate a water leak. in have cleaned the scaler connections and Orings. i have verified it is not leaking from the cradle as well. I have tested the water bottle check valves for back flow. The scaler needs a new LED light but is working as intended. Parts order for LED placed. the customer will install the new LED
🔍Technician Findings
Unit is said to have a water leak from the scaler
⚠️Problem Description
Zone 1
NWD Water Issues
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +18309643551
Completed Nov 13, 2025
11/13 KKelch called Stephanie to reschedule for 11/18 between 2 and 3 pm, she asked for 11/19 between 10 and 12 pm. Customer confirmed.
📋
Outbound to +18309643551
Completed Nov 12, 2025
11/12 KKelch called Stephanie to schedule for tomorrow between 9 and 11 am. Customer confirmed.
📋
Outbound to +18309643551
Completed Nov 11, 2025
11/11 KKelch called Stephanie to schedule for 11/13 between 9 and 11 am. Hannah advised that Stephanie is not in yet and to call back later.
📋
Outbound to +18309643551
Completed Nov 10, 2025
spoke with Julie, and I gave her the WO# and told her a coordinator will call to schedule the visit
📅
WO-01314436 - Repair - VetPro 1000 (Series) - Canyon Lake - Canyon City Animal Hospital
Nov 19, 2025 11:00am – 1:00pm
Work Order: WO-01314436
Account: MIDMARK
Customer Case Number: SR 1489736 WO-00125558
Location: Canyon City Animal Hospital
Address: 13755 Fm 306, Canyon Lake, TX 78133
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2307589
Contact Name: Stephanie Nentwich
Contact Phone: 830
PDF
SRA_WO-00125558_ver1
Nov 10, 2025
PDF
SRA_WO-00125558_ver1
Nov 19, 2025
Timeline
📞
Case Linked Nov 10, 10:36 AM
Case Number:00542433
Subject:Midmark Service Request Dispatch Authorization - WO-00125558
Status:Closed
📋
▶
2
Work Order Created Nov 10, 4:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Nov 10, 5:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:36m
⏳2.8 business days
🗓️
▶
2
Status: Scheduled Nov 12, 1:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-13T16:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchNov 13, 9:51 AM
Scheduled For:2025-11-19T16:00:00.000+0000
⚠️5.0 business days
⏱️
▶
2
5x Labor Added Nov 19, 11:24 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 9h, 0m
⏳4.1 business days
📄
▶
2
Status: Ready to Bill Nov 25, 11:53 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨10.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number:247515
Bottlenecks
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)