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← WO Overview

WO-01314507 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Peoria Animal Hospital PLLC — 8925 W Peoria Ave,, Peoria AZ, 85345-6443

Nov 11, 2025 → Nov 21, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 17, 2025
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Completed (Nov 21)
✗ SLA Missed (4d late)
Dispatch 0.0d
Material Management 1.4d
Coordinators 8.5d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
8.5 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 20, 2025 Completed: Nov 21, 2025 (on time)
📅
9.0 days Total Age
⏱️
6.8d in Closed Longest Stage
🔄
15 transitions Status Changes
⚠️
9.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2025
Visit 2 Nov 21, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542485
Midmark Service Request Dispatch Authorization - WO-00125570
Closed
Zone 1 WD Steam coming from the fill neck. 074A-083C For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 737693 002-10879-00 1.00000 Ship Exchanged Open 737693 002-10868-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Thomas Satkus
Owner
Jessica Sells
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314507 (current) Invoiced
Repair • Tyler Bollman
Created: Nov 11, 2025 • Closed: Nov 21, 2025
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 6.8 days stuck in "Closed"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts - Customer
0.1d
Assigned
2.3d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/17 KKelch called Colleen back to schedule for 11/21 between 8 and 10 am. Customer confirmed.  11/17 KKelch called Thomas to schedule for 11/21 between 8 and 10 am. Left VM. 11/13 KHardison: No ETA. Updated due date.Ship To Name: Peoria Animal Hospital PLLC Ship To Address: 8925 W Peoria Ave Ship To City/State: Peoria, AZ 85345-6443 Waybill (Tracking #): 1ZE444250172580222 Carrier: UPS-Air-Next Day Air LINE NO: 1.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V

11/11 KKelch called Thomas to schedule for 11/12 between 11 and 1 pm. Customer confirmed. 

11/11/2025jsells







Ship To Name: Peoria Animal Hospital PLLC Ship To Address: 8925 W Peoria Ave Ship To City/State: Peoria, AZ 85345-6443 Waybill (Tracking #): 1ZE444250148197095 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 10-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10868-00 SERIAL #: DESCRIPTION: KIT, 120V M9-05X HEATING ELEMENT LINE NO: 2.1 QTY: 1 ITEM: 002-10879-00 SERIAL #: DESCRIPTION: M9-05X DOOR & DAM GASKET KIT


11/11/2025jsells

spoke with Collene, and I gave her the WO# and told them a coordinator will call to schedule the visit

🔧 Work Performed
11/12 Ordered air valve, installed pm kit and tested. Air valve and heating element will need replaced next visit 11/21 air valve and heating element replaced test cycle ran successfully
🔍 Technician Findings
Steam leak
⚠️ Problem Description
Zone 1 WD Steam coming from the fill neck. 074A-083C For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 737693 002-10879-00 1.00000 Ship Exchanged Open 737693 002-10868-00 1.00000
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Nov 10, 11:57 AM
Case Number: 00542485
Subject: Midmark Service Request Dispatch Authorization - WO-00125570
Status: Closed
📋
▶
2 Work Order Created Nov 11, 10:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 11, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 58m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Nov 11, 12:07 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 51m
👷
▶
4 Technician Assigned Nov 11, 12:32 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-12T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Tyler Bollman Nov 12, 3:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
▶
3 3x Labor Added Nov 12, 4:31 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085185
Status: Closed
📦
Status: Awaiting Parts by Tyler Bollman
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 2m
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 13, 4:02 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 23h 30m
👷
▶
2 Technician Assigned Nov 13, 4:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 17, 5:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-21T15:00:00.000+0000
⏳ 4.8 business days
🔧
Status: Tech On Site by Tyler Bollman Nov 21, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 17h
🚗
3x Travel Added Nov 21, 12:20 PM
Type: Travel, Labor
Status: Open
Qty: 15, 0.5, 2
🔩
▶
2 Parts Added Nov 21, 12:28 PM
Parts Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1h 29m
🏁
Status: Closed by Tyler Bollman Nov 21, 12:37 PM
From: Completed
To: Closed
Duration in Previous: 7m
⚠️ 7.0 business days
📄
▶
2 Status: Ready to Bill Dec 1, 4:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.9 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247903

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days

🔗 Related Artifacts

📞
Case 00542485
Closed
📦
Parts Order 00085185
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Nov 21, 10:00 AM
Created
Nov 11, 10:16 AM
Invoice #
247903

Work Details (7)

Name Type Status Qty Amount Date
WL-03005054 Labor Open 1 $0.00 Nov 12, 4:31 PM
WL-03005055 Travel Open 38 $110.00 Nov 12, 4:31 PM
WL-03005053 Labor Open 1 $110.00 Nov 12, 4:31 PM
WL-03016315 Travel Open 15 $110.00 Nov 21, 12:20 PM
WL-03016313 Labor Open 0.5 $0.00 Nov 21, 12:20 PM
WL-03016314 Labor Open 2 $220.00 Nov 21, 12:20 PM
WL-03016327 Parts Open 1 $0.00 Nov 21, 12:28 PM

Details