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WO-01314520 ↗ ServiceMax

ALLEGIANCE MOBILE HEALTH EMS - CORPUS CHRISTIE • Repair • P7

📍 Allegiance Mobile Health - Corpus Christi — 1702 N Lexington Blvd, Corpus Christi TX, 78409

Nov 11, 2025 → Jun 1, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 20, 2025
✗ SLA Missed (79 biz days late)
Active: 86 biz days
Paused: 26 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸26d
⏸ Clock Paused
Status: Awaiting Parts
Nov 11 → Dec 19, 2025
26 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 19 → Dec 29, 2025
5 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Entered
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 5 of 7 biz days used
58d
▶ Clock Running
Status: On Hold
Dec 29 → Mar 24, 2026
58 business days (counted)
Running total: 63 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 63 of 7 biz days used
▶ Clock Running
Status: Assigned
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 64 of 7 biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 1, 2026
5 business days (counted)
Running total: 69 of 7 biz days used
13d
▶ Clock Running
Status: Reschedule
Apr 1 → Apr 20, 2026
13 business days (counted)
Running total: 82 of 7 biz days used
▶ Clock Running
Status: Entered
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 82 of 7 biz days used
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 82 of 7 biz days used
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 24, 2026
4 business days (counted)
Running total: 86 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 86 of 7 biz days used
Created: Nov 11, 2025 Completed: Apr 24, 2026
Business Days Used 86 / 7
0 7d budget +79d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 7
Nov 11 → Nov 11 L2 Screening ▶ Running 0 0 / 7
Nov 11 → Dec 19 Awaiting Parts ⏸ Paused 26 —
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0 / 7
Dec 19 → Dec 29 Assigned ▶ Running 5 5 / 7
Dec 29 → Dec 29 Entered ▶ Running 0 5 / 7
Dec 29 → Mar 24 On Hold ▶ Running 58 63 / 7
Mar 24 → Mar 24 Ready for Scheduling ▶ Running 0 63 / 7
Mar 24 → Mar 25 Assigned ▶ Running 1 64 / 7
Mar 25 → Apr 1 Scheduled ▶ Running 5 69 / 7
Apr 1 → Apr 20 Reschedule ▶ Running 13 82 / 7
Apr 20 → Apr 20 Entered ▶ Running 0 82 / 7
Apr 20 → Apr 20 Assigned ▶ Running 0 82 / 7
Apr 20 → Apr 24 Scheduled ▶ Running 4 86 / 7
Apr 24 → Apr 24 Tech On Site ▶ Running 0 86 / 7
Material Management 26.0d
Holding 59.0d (excluded)
Coordinators 31.5d
Field Work 1.0d
Billing 30.5d
✗ SLA Missed
Material Management
26.0 days
Over SLA
Holding (excluded from total)
59.0 days
Coordinators
31.5 days
Over SLA
Field Work
1.0 days
Billing
30.5 days
Over SLA
Created: Nov 11, 2025 Due: Apr 20, 2026 Completed: Jun 1, 2026 (41 days late)
📅
137.0 days Total Age
⏱️
59.0d in On Hold Longest Stage
🔄
22 transitions Status Changes
⚠️
56.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Anthony Wirth — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 31, 2026
Visit 2 Apr 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540993
follow up to WO-01312608
Closed
Q-00030963 follow up to WO-01312608 Technician Anthony Wirth Ferno (model unknown) 19F-005110 Follow-Up Notes Customer will need a quote for with the following parts. Bearings, Lower 0906039 qty 2 Bearings, Upper 0906038 qty 2 CABLE, GAS SPRING RELEASE 2831674 qty 2 SHAFT, SLIDER 2810190 qty 4
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Charles Cromwell
Owner
Shelby Robinson
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01314520 (current) Invoiced
Repair • Anthony Wirth
Created: Nov 11, 2025 • Closed: Jun 1, 2026
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 59.0 days stuck in "On Hold"
⏱️
Total Delay 56.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
26.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
7.2d / 0.5d SLA
On Hold
59.0d
Scheduled
10.2d / 2.0d SLA
Reschedule
14.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
L2 Review
0.8d
WO Correction Needed
21.5d
Billing Review
8.9d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/11/26 NatoshaB - chattered supervisor to confirm if second trip should be non-billable. Per CraigD - all travel fees for 2nd trip are non-billable. Finance to adjust WO & invoice.


6/1/26 DPatton -Are we able to charge travel on the 2nd trip? (When attempting to remove the lower slider bars they are rusted and are unable to be removed with the tools on hand. A return trip with additional power tools will be needed to complete the repairs)

6/1 KWeiss, Reviewed pictures and closing w/o for billing review.

5/20/26 CDempsey- Text Anthony of correction. He needs to return when in area to take pics.

5/7/26 CDempsey- Texting with Anthony about correction.

5/5/26 CDempsey- Contacted Anthony about correction.

4/29 KWeiss, Missing required pictures. Placing w/o in w/o correction needed.

4/28 DPatton - L2 Review for PX1 parts/photo review

**TBA exceeded quote due to addtitional trip**

4/20 KKelch scheduled per logged email from Charles. Email logged on WO-01314520. Scheduled for FSE's next available.

4/20 KKelch sent Charles an email for scheduling. Email logged on WO-01314520

4/13 KKelch still waiting for parts to ship on WO-01313551

4/6/26 Rberry- Updated due date based on parts for WO-01313551 (still in awaiting parts)


4/2/26 CDempsey- will complete this wo when we return for with parts for wo 1313551.

3/31 CLacy- Rechedule with WO 1313551 That is awaiting parts. Additional tools needed to complete this repair

3/25 KKelch scheduled per logged email from Charles. Email logged on WO-01314520

3/24 KKelch sent Charles an email for scheduling. Email logged on WO-01313551

3/24/26 NatoshaB - emailed Bert & Charles to schedule repairs on 01314520 & 01313551. Advised WOs will be closed and billed as-is if no response by 3/31/26.


Charles responded same day - copied ASC to email and put WO in RFS status.


2/9 LOberg spoke with the receptionist who took my message. She said Charles is still the person to speak with and he would call me back.

12/29 KKelch called Bert to schedule for 12/31 between 12 and 2 pm. Left VM. Call logged on WO-01313551. Placing on hold due to multiple attempts to contact

12/26 KKelch called Bert to schedule for 12/30 between 12 and 2 pm. Left VM. Call logged on WO-01313551

212/22/25 CDempsey- Delivery scheduled for tomorrow Dec 23rd.

🔧 Work Performed
3/31 CLacy- Evaluated unit and found it struggles to raise and lower. New slider bars and bearings need to be installed. I have removed and replaced the top slider bars and bearings. When attempting to remove the lower slider bars they are rusted and are unable to be removed with the tools on hand. A return trip with additional power tools will be needed to complete the repairs 4/24 Completed the repairs and tested the unit. No charge for 2nd trip to site. Service complete, unit returned to service.
🔍 Technician Findings
Unit struggles to raise and lower
⚠️ Problem Description
Q-00030963 follow up to WO-01312608 Technician Anthony Wirth Ferno (model unknown) 19F-005110 Follow-Up Notes Customer will need the following parts. Bearings, Lower 0906039 qty 2 Bearings, Upper 0906038 qty 2 CABLE, GAS SPRING RELEASE 2831674 qty 2 SHAFT, SLIDER 2810190 qty 4 https://www.ebiotrack.com/workorder.php?wo=69609
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Nov 4, 5:58 PM
Case Number: 00540993
Subject: follow up to WO-01312608
Status: Closed
⏳ 4.8 business days
📋
▶
2 Work Order Created Nov 11, 10:58 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 11, 4:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5h 44m
🚨 26.0 business days
📅
Status: Ready for Scheduling by Brittany Davis Dec 19, 2:41 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 37d 21h
👷
▶
2 Technician Assigned Dec 19, 3:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
🔩
5x Parts Added Dec 19, 3:32 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 4, 1
⚠️ 6.0 business days
🆕
Status: Entered by Kaitlyn Kelch Dec 29, 10:03 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 9d 18h, 0m
🚨 59.0 business days
📅
▶
3 Status: Ready for Scheduling Mar 24, 2:07 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🗓️
▶
2 Status: Scheduled Mar 25, 9:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-31T17:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 5x Labor Added Mar 31, 9:27 PM
5x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Chane Lacy
From: Scheduled
To: Reschedule
Duration in Previous: 6d 12h
🚨 14.3 business days
🆕
▶
4 Status: Entered Apr 20, 9:39 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Anthony Wirth
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Apr 24, 9:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
▶
2 3x Labor Added Apr 24, 7:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site
To: Completed
Duration in Previous: 10h 25m
🏁
Status: Closed by Anthony Wirth Apr 24, 7:46 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 3.5 business days
👀
Status: L2 Review by Diane Patton Apr 29, 10:54 AM
From: Closed
To: L2 Review
Duration in Previous: 4d 15h
✏️
Status: WO Correction Needed by Keith Weiss Apr 29, 3:37 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 4h 43m
🚨 22.0 business days
🏁
Status: Closed by Anthony Wirth May 29, 11:06 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 30d 7h
⏳ 1.1 business days
👀
Status: L2 Review by Diane Patton Jun 1, 9:10 AM
From: Closed
To: L2 Review
Duration in Previous: 2d 10h
🏁
Status: Closed by Keith Weiss Jun 1, 10:33 AM
From: L2 Review
To: Closed
Duration in Previous: 1h 22m
💵
Status: Billing Review by Diane Patton Jun 1, 12:29 PM
From: Closed
To: Billing Review
Duration in Previous: 1h 56m
⚠️ 9.0 business days
📄
▶
3 Status: Ready to Bill Jun 11, 10:22 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-264423

Bottlenecks

Awaiting Parts
Duration: 26.0 business days (threshold: 3.0 business days)
Exceeded by 23.0 business days
Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

📞
Case 00540993
Closed
📦
Parts Order 00085120
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Anthony Wirth
Scheduled
Apr 24, 10:00 AM
Created
Nov 11, 10:58 AM
Invoice #
SM-264423

Work Details (13)

Name Type Status Qty Amount Date
WL-03043616 Parts Open 2 $512.00 Dec 19, 3:32 PM
WL-03043617 Parts Open 2 $252.00 Dec 19, 3:32 PM
WL-03043618 Parts Open 2 $118.00 Dec 19, 3:32 PM
WL-03043619 Parts Open 4 $1,700.00 Dec 19, 3:32 PM
WL-03043620 Expenses Open 1 $17.59 Dec 19, 3:32 PM
WL-03167985 Labor Open 2.5 $325.00 Mar 31, 9:27 PM
WL-03167986 Labor Open 5 $500.00 Mar 31, 9:27 PM
WL-03167987 Labor Open 8 $0.00 Mar 31, 9:27 PM
WL-03167988 Travel Open 363 $0.00 Mar 31, 9:27 PM
WL-03167989 Travel Open 208 $0.00 Mar 31, 9:27 PM
WL-03200382 Labor Open 3 $0.00 Apr 24, 7:27 PM
WL-03200383 Labor Open 3.5 $0.00 Apr 24, 7:27 PM
WL-03200384 Travel Open 160 $0.00 Apr 24, 7:27 PM

Details