Use this password to access the kiosk: ZX*ZHTN*
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/12/25 AJinerson - Confirmed w/ tech SUP to schedule for EMSAR tech to cover on 11/17 w/ parts needing to ship out and tech will be traveling out of area covering Kiosk PMs thru 11/14.
11/12/25 11/12/25 AJinerson - Message to tech SUP on how to proceed w/ WO since it's due 11/14 and local tech is out of the area covering other Kiosk work thru Friday, 11/14.
11/11/2025jsells
spoke with Kayla, touchscreen not responding, LED working store has a key, store did reboot the kiosk
🔧Work Performed
Replaced the touchscreen cleaned and calibrated.
Trouble-shoot BP not working
🔍Technician Findings
Kiosk up plugged in and running but some issues with the touchscreen.
⚠️Problem Description
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: ZX*ZHTN*
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station with 3G installed
📋
Inbound from +13052260210
Completed Nov 11, 2025
spoke with Kayla, touchscreen not responding, LED working store has a key, store did reboot the kiosk