***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: 3EJTJNJQ
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/11/25 SReich - Per a teams message from Phil: Needs a mandatory pc replacement. Emails from customer attached.
🔧Work Performed
11/18 CLacy- Removed and replaced the PC with the new one provided. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
PC needs replaced.
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Tech will be sent Key to Kiosk
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: 3EJTJNJQ
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station WI-FI
📧
Email: RE: Higi Blood Pressure Unit at Juvenile Justice Center - Harris County Ref{00DA.93zU:500VU.eecUB}, case number 00542920
Completed Nov 11, 2025
From: rebeca.carter@hcjpd.hctx.net
Additional To: dispatch@emsar.com
CC:
BCC:
Attachment:
Subject: RE: Higi Blood Pressure Unit at Juvenile Justice Center - Harris County Ref{00DA.93zU:500VU.eecUB}, case number 00542920
Body: I have no idea whether anyone here in this building has a key.
From: dispatch@emsar.com <dispatch@emsar.com>
Sent: Tuesday, November 11, 2025 12:42 PM
To: Carter, Rebeca (HCJPD) <Rebeca.Carter@hcjpd.hctx.net>
Subject: RE: Higi Blood Pressure Unit at Juven
📧
Email: RE: Higi Blood Pressure Unit at Juvenile Justice Center - Harris County Ref{00DA.93zU:500VU.eecUB}, case number 00542920
Completed Nov 11, 2025
From: rebeca.carter@hcjpd.hctx.net
Additional To: dispatch@emsar.com
CC:
BCC:
Attachment:
Subject: RE: Higi Blood Pressure Unit at Juvenile Justice Center - Harris County Ref{00DA.93zU:500VU.eecUB}, case number 00542920
Body: Hello,
It appears to be back online. There was a message before I unplugged it:
Your computer is low on memory
To restore enough memory for programs to work correctly, save your files and then close or restart all open programs.
📋
Outbound to +17132224345
Completed Nov 11, 2025
Left Rebeca a vm, her vm indicated she only works three days a week in the office. Left a vm asking them to reboot, left our phone # and case # and asked that they call us back if there is a different individual we should speak to regarding this matter.
📅
WO-01314623 - Repair - ZT2776-WIFI - Houston - Juvenile Justice Center - Harris County
Nov 18, 2025 12:30pm – 1:30pm
Work Order: WO-01314623
Account: HIGI LLC
Customer Case Number: SD-329157
Location: Juvenile Justice Center - Harris County
Address: 1200 Congress Street, Houston, TX 77002
Manufacturer:
Model #: ZT2776-WIFI
Serial #: CSA-2016014783
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/17/202