This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Primary Delay154.2 days stuck in "Invoice Pending"
⏱️
Total Delay154.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
154.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/11/25 lcoonrod
Christopher is not in the office. He will call someone tomorrow to reboot it. Last he saw it, it was working.
11/11/25 lcoonrod
found phone number (312) 752-5022 on CF. left VM. there is no name/location on VM message. I checked google for a phone, no number is listed in the google search
Installation WO shows
312-752-5022 Christopher Watts
773-454-7717 Roshanda Luter
🔧Work Performed
4 calls -
(312) 752-5022 on CF, left 2 VMs
773-454-7717 found on installation WO. left VM
312-752-5022 Christopher said he is not in the office. Will try to reach someone to have them reboot it.
Went on google, found the site, but no numbers are listed.
🔍Technician Findings
off line
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄Description
Higi Alternate Configuration Station Hardwired
📋
Outbound to +17734547717
Completed Nov 12, 2025
left message for Roshanda to reboot.
📋
Outbound to +13127525022
Completed Nov 12, 2025
left another message to reboot.
📋
Outbound to +13127525022
Completed Nov 11, 2025
Christopher is not in the office. He will call someone tomorrow to reboot it. Last he saw it, it was working.
📋
Outbound to +13127525022
Completed Nov 11, 2025
left VM to reboot.
Timeline
📞
Case Linked Nov 11, 2:29 PM
Case Number:00543008
Subject:
Status:Closed
📋
Work Order Created Nov 11, 3:29 PM
Work Order:WO-01314638
Type:Connectivity
Priority:P4
⏳1.0 business days
👷
▶
2
Technician Assigned Nov 12, 3:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Leona Coonrod
From:Entered, Assigned, Completed
To:Assigned, Completed, Closed
Duration in Previous:1d 0h, 0m
📄
Status: Ready to Bill by Timothy AmburgeyNov 13, 9:23 AM
From:Closed
To:Ready to Bill
Duration in Previous:17h 41m
💰
Status: Invoiced by Timothy AmburgeyNov 14, 8:47 AM
From:Ready to Bill, Invoiced
To:Invoiced, Invoice Pending
Duration in Previous:23h 23m, 0m
🚨154.0 business days
💰
▶
2
Status: Invoiced Jun 29, 9:12 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-246660
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 154.2 business days (threshold: 2.0 business days)