11/18/25 AJinerson - Tech unable to make it to site on time due to first repairs taking longer with the drive time. Rescheduling to today, 11/18 per tech.
🔧Work Performed
Modem electrical connection was loose
Turned modem plug around so that it did not touch cabinet door
Modem came back on line
Rebooted kiosk
Kiosk boots up as expected
Function test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
🔍Technician Findings
Kiosk operational but off line
⚠️Problem Description
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order
Use this password to access the kiosk: *9YM7X6!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station with 3G installed
📋
Outbound to +17707517980
Completed Nov 12, 2025
Sal confirmed the reboot. It is working, but still off line.
📋
Outbound to +17707517980
Completed Nov 11, 2025
call disconnected while trying to transfer to pharmacy