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WO-01314649 ↗ ServiceMax

SOUTHERN PARAMEDIC SERVICE EMS • Preventive Maintenance • PSM

📍 Southern Paramedic Service EMS - Sherman TX — 2009 Independence Dr., Sherman TX, 75090

Nov 11, 2025 → Nov 19, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 20)
✓ SLA Met (8d early)
Dispatch 0.0d
Coordinators 9.4d
Field Work 0.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.4 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 26, 2025 Completed: Nov 20, 2025 (6 days early)
📅
6.9 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00542735
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=31163
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Kalvin
Owner
Leona Coonrod
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314649 (current) Invoiced
Preventive Maintenance • Christopher Womack
Created: Nov 11, 2025 • Closed: Nov 19, 2025
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
05-Tech-Off-Site
0.0d
Closed
2.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 KKelch Tim called me back to reschedule for 11/19 between 12 and 2 pm. Customer confirmed. 

11/13 KKelch called Tim to reschedule due to routing needs for 11/19 between 12 and 2 pm. Left VM.

11/12 KKelch called Tim to schedule for 11/17 between 12 and 2 pm. Customer confirmed. 

🔧 Work Performed
I removed the legs and replaced the 16 half shells I then removed the sensor housings and replaced the crest to crest springs slider and slider magnets I then replaced the Left and right slider housings I installed the two new lift here labels and installed three new zip ties I then replaced the missing nylon washer nut and washer I then completed the pm on the unit I function tested the unit and all passed I returned the cot to the service.
🔍 Technician Findings
Disinfect and clean cot mattress restraints and accessories inspected cot to confirm the product is free from pinch or cut hazards All welds and assemblies are intact hardware and wires are properly securedbr brCycle tested cot in all positions in both power and manual backup modebr brLoaded and unloaded cot with fastener in both power and manual modebr brCot fully operational reviewed inspection results with customer returned cot to servicebr On the 6506 I arrived and found that the cot was struggling to raise The bearings were worn The slider and slider magnet were damaged and the cresttocrest springs were broken The left and right Slider housings were grooved and needing to be replaced The upper and lower Xframe guards were damaged and needed to be replaced I then discovered that the cot was missing a nylon washer and was missing a nut and washer on the foot end fastener assembly I also discovered that the left and right Lift here labels were torn the three zip ties were missing
⚠️ Problem Description
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=31163
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Nov 11, 12:01 AM
Case Number: 00542735
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 11, 4:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 11, 4:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🗓️
2 Status: Scheduled Nov 12, 9:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-17T18:00:00.000+0000
2.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Nov 13, 9:27 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 0h
🗓️
2 Status: Scheduled Nov 14, 9:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-19T18:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Christopher Womack Nov 19, 2:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 5h
⏱️
2 14x Labor Added Nov 19, 10:13 PM
14x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 7h 15m
✔️
Status: Completed by Christopher Womack Nov 19, 10:19 PM
From: 05-Tech-Off-Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
🔩
3 Parts Added Nov 19, 11:17 PM
Parts Added → Status: 05-Tech-Off-Site → Status: Closed
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Closed, 05-Tech-Off-Site
To: 05-Tech-Off-Site, Completed
Duration in Previous: 56m, 0m
🏁
Status: Closed by Christopher Womack
From: Completed
To: Closed
Duration in Previous: 0m
2.1 business days
📄
2 Status: Ready to Bill Nov 21, 12:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 12.0 business days
🧾
Invoice Created Dec 8, 4:33 PM
Invoice Number: 247349

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542735
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Nov 19, 1:00 PM
Created
Nov 11, 4:02 PM
Invoice #
247349

Work Details (15)

Name Type Status Qty Amount Date
WL-03014071 Labor Open 2 $0.00 Nov 19, 10:13 PM
WL-03014072 Labor Open 0.5 $0.00 Nov 19, 10:13 PM
WL-03014073 Travel Open 3 $0.00 Nov 19, 10:13 PM
WL-03014077 Parts Open 2 $0.00 Nov 19, 10:13 PM
WL-03014078 Parts Open 2 $0.00 Nov 19, 10:13 PM
WL-03014079 Parts Open 2 $49.42 Nov 19, 10:13 PM
WL-03014080 Parts Open 2 $49.42 Nov 19, 10:13 PM
WL-03014081 Parts Open 1 $3.58 Nov 19, 10:13 PM
WL-03014082 Parts Open 1 $2.21 Nov 19, 10:13 PM
WL-03014083 Parts Open 1 $3.75 Nov 19, 10:13 PM
WL-03014084 Parts Open 2 $4.56 Nov 19, 10:13 PM
WL-03014074 Parts Open 16 $0.00 Nov 19, 10:13 PM
WL-03014075 Parts Open 1 $0.00 Nov 19, 10:13 PM
WL-03014076 Parts Open 1 $0.00 Nov 19, 10:13 PM
WL-03014124 Parts Open 3 $6.63 Nov 19, 11:17 PM

Details