Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314710 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Nov 12, 2025 → Mar 24, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Nov 26, 2025

✗ SLA Missed (78 biz days late)

Active: 88 biz days

🕐 Clock stopped: Canceled (Mar 24, 2026)

▶ Clock Running

Status: Created

Nov 12 → Nov 12, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸ Clock Paused

Status: Ready for Release

Nov 12 → Nov 12, 2025

0 business days (not counted)

88d

▶ Clock Running

Status: Assigned

Nov 12 → Mar 24, 2026

88 business days (counted)

Running total: 88 of ? biz days used

Created: Nov 12, 2025 Canceled: Mar 24, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 12 → Nov 12	Created	▶ Running	0	0
Nov 12 → Nov 12	Ready for Release	⏸ Paused	0	—
Nov 12 → Mar 24	Assigned	▶ Running	88	88

Dispatch 0.0d

Coordinators 89.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
89.0 days
Over SLA

Created: Nov 12, 2025 Due: Nov 26, 2025 Completed: Mar 24, 2026 (117 days late)

📅

89.0 days Total Age

⏱️

89.0d in Assigned Longest Stage

🔄

2 transitions Status Changes

⚠️

88.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00543174

URGENT Philips WO Request

Closed

Priority

High

Origin

Reason

New Case

Contact

EMSAR EMSAR

Owner

John Rolston

Created

Nov 12, 2025

Work Orders from this Case (1)

WO-01314710 (current) Canceled

Repair • Israel Martell

Created: Nov 12, 2025

Behind Schedule - Needs Attention

Canceled • 276 days old

🚨

Primary Delay 89.0 days stuck in "Assigned"

⏱️

Total Delay 88.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

89.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RArnold -PWO canceled. DO NOT Cancel EWO
12/15/2025 RArnold - Still waiting on PO from customer

12/01/2025 RArnold - Still waiting on PO from customer

11/25/2025 RArnold - Fady emailed customer quotes

11/20/2025 RArnold - Israel emailed customer for PO.

11/12/2025 RArnold - WO for device that failed FCO81. PWO Pending Entitlement.

⚠️ Problem Description

                        H283903850284 failed startup diagnostic tests. Needs 3 Way Solenoid and Proportional Valve replaced.                    

📄 Description

                        Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)                    

📞 Call Description

                        Repair - Trade                    

Timeline

📞

Case Linked Nov 12, 8:47 AM

Case Number: 00543174

Subject: URGENT Philips WO Request

Status: Closed

📋

Work Order Created Nov 12, 9:03 AM

Work Order: WO-01314710

Type: Repair

Priority: PC

✅

▶

2 Status: Ready for Release Nov 12, 9:17 AM

Status: Ready for Release → Technician Assigned

👷

Technician Assigned by Rebecca Arnold

Technician: Israel Martell

🚨 89.0 business days

🚫

Status: Canceled by Rebecca Arnold Mar 24, 3:53 PM

From: Assigned

To: Canceled

Duration in Previous: 132d 5h

Bottlenecks

Assigned

Duration: 89.0 business days (threshold: 4.0 business hours)

Exceeded by 88.5 business days

🔗 Related Artifacts

📞

Case 00543174

Closed

ℹ️ Work Order Details

Status

Canceled

Priority

Type

Repair

Branch

ERLA - PROD

Technician

Israel Martell

Scheduled

N/A

Created

Nov 12, 9:03 AM

Invoice #

N/A