Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314740 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Nov 12, 2025 → Dec 17, 2025

✅ Completed
PC Per client agreement
Target: Nov 26, 2025
🕐 Clock stopped: Tech Off Site (Dec 17)
✗ SLA Missed (20d late)
Dispatch 0.0d
Coordinators 25.2d
Field Work 2.1d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.2 days
Over SLA
Field Work
2.1 days
Billing
1.5 days
Over SLA
Created: Nov 12, 2025 Due: Nov 26, 2025 Completed: Dec 17, 2025 (20 days late)
📅
26.0 days Total Age
⏱️
25.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543191
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314740 (current) Invoiced
Repair • Israel Martell
Created: Nov 12, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 25.0 days stuck in "Assigned"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
25.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 RArnold - dispatching to Israel for today

12/15/2025 RArnold - Still waiting on PO from customer

12/01/2025 RArnold - Still waiting on PO from customer

11/25/2025 RArnold - Fady emailed customer quotes

11/20/2025 RArnold - Israel emailed customer for PO.

11/12/2025 RArnold - WO for device that failed FCO81. PWO pending entitlement.

🔧 Work Performed
12/16/2025 - IM - Corrective Maintenance
🔍 Technician Findings
12/16/2025 - IM - Corrective Maintenance
⚠️ Problem Description
Device failed diagnostic tests, needs 3 Way Solenoid and Proportional Valve.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 12, 9:27 AM
Case Number: 00543191
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 12, 10:02 AM
Work Order: WO-01314740
Type: Repair
Priority: PC
✅
▶
2 Status: Ready for Release Nov 12, 10:09 AM
Status: Ready for Release → Technician Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Israel Martell
🚨 25.0 business days
📅
▶
2 Dispatch Scheduled Dec 16, 10:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 34d 0h
🔧
Status: Tech On Site by Israel Martell Dec 16, 12:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 50m
🚗
▶
2 Status: Tech Off Site Dec 16, 8:09 PM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 2.5, 0.016666666666667
💵
3x Expenses Added Dec 16, 8:15 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 17, 18
✔️
Status: Completed by Israel Martell Dec 16, 8:38 PM
From: Tech Off Site
To: Completed
Duration in Previous: 29m
🏁
Status: Closed by Israel Martell Dec 17, 4:39 PM
From: Completed
To: Closed
Duration in Previous: 20h 0m
⏱️
▶
2 Labor Added Dec 18, 9:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 18m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 15m
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00543191
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Dec 16, 8:00 AM
Created
Nov 12, 10:02 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03039972 Labor Open 1.5 $0.00 Dec 16, 8:12 PM
WL-03039973 Labor Open 2.5 $237.50 Dec 16, 8:12 PM
WL-03039974 Labor Open 0.016666666666667 $155.00 Dec 16, 8:12 PM
WL-03039987 Expenses Open 1 $0.00 Dec 16, 8:15 PM
WL-03039988 Travel Open 17 $0.00 Dec 16, 8:15 PM
WL-03039989 Travel Open 18 $0.00 Dec 16, 8:15 PM
WL-03041726 Labor Open 0.016666666666667 $38.00 Dec 18, 9:54 AM

Details