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← WO Overview

WO-01314745 ↗ ServiceMax

FERNO • Repair • P3

📍 ALLEGIANCE MOBILE HEALTH (XA Customer) — 1681 S Broadway, Carrollton TX, 75006

Nov 12, 2025 → Nov 17, 2025

✅ Completed
P3 3 business days from creation
Target: Nov 17, 2025
🕐 Clock stopped: Completed (Nov 17)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 2.0d
Coordinators 2.6d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
2.6 days
Field Work
0.5 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Nov 20, 2025 Completed: Nov 17, 2025 (3 days early)
📅
4.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542980
PCS2501918
Closed
***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label*** STRETCHER IS MOVING SLOW AND HAS 6 WRENCH FLASHES. CHANGE ACTUATOR AND MAIN HARNESS. RETURN ALL PARTS Part ID: 0806119 Return Parts: Yes KITACTUATOR REFURB POWERX1 FH Part ID: 2183114 Return Parts: Yes WIRE HARNESS
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Gilbert
Owner
Sherry Reich
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314745 (current) Invoiced
Repair • Christopher Womack
Created: Nov 12, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
3.8d / 1.0d SLA
L2 Review
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19 KWeiss, Reviewed pictures and closing w/o for billing review.

11/13/25 SReich

UPS Ship Notification, Tracking Number 1Z4766270347464586

Estimated Delivery Date:Monday, 11/17/2025Estimated Delivery Time:by 7:00 PM




11/13/25 SReich - Per the attached email:

UPS Return LabelTracking Number:1Z4766279046986397UPS Service:GroundReturn Service:UPS Returns, Print Return Label




11/12/25 SReich - Left Michael a vm, gave him the WO # and asked that he let us know when parts are received.

🔧 Work Performed
On the X1, I removed the actuator and disconnected all the wires and zip ties. I then installed the new actuator provided and connected all the wires and zip ties. I then tested the cot, and the cot was still showing 6 wrenches and raising slowly. I then put the new main harness on the outside of the cot and tested the cot. The cot was still raising slowly. I then found that the LVDT harness had a short in the harness. I pulled a new LWDT harness from my stock and installed it on the cot. The cot then started the raise normally. I reconnected the original main harness and I left the new hydraulic assy. in the cot. I function tested the cot and all passed. I returned the cot to service.
🔍 Technician Findings
On the X1, I arrived and found that the cot was raising very slow and the cot was showing 6 wrench flashes.
⚠️ Problem Description
***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label*** STRETCHER IS MOVING SLOW AND HAS 6 WRENCH FLASHES. CHANGE ACTUATOR AND MAIN HARNESS. RETURN ALL PARTS Part ID: 0806119 Return Parts: Yes KITACTUATOR REFURB POWERX1 FH Part ID: 2183114 Return Parts: Yes WIRE HARNESS
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Nov 11, 1:52 PM
Case Number: 00542980
Subject: PCS2501918
Status: Closed
📋
▶
2 Work Order Created Nov 12, 10:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 12, 10:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 14m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Nov 13, 5:06 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 6h
🗓️
▶
2 Status: Scheduled Nov 13, 9:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Christopher Womack
Scheduled For: 2025-11-17T21:00:00.000+0000
⏳ 2.3 business days
🔧
Status: Tech On Site by Christopher Womack Nov 17, 2:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 17h
🔩
▶
2 7x Parts Added Nov 17, 6:44 PM
7x Parts Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 48m, 0m
⏳ 2.7 business days
👀
▶
2 Status: L2 Review Nov 19, 12:55 PM
Status: L2 Review → Status: Closed
🏁
Status: Closed by Keith Weiss
From: L2 Review
To: Closed
Duration in Previous: 4m
📄
▶
2 Status: Ready to Bill Nov 20, 12:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 23, 7:57 PM
Invoice Number: SM-247064

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

📞
Case 00542980
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Nov 17, 4:00 PM
Created
Nov 12, 10:10 AM
Invoice #
SM-247064

Work Details (7)

Name Type Status Qty Amount Date
WL-03010437 Parts Open 1 $0.00 Nov 17, 6:44 PM
WL-03010438 Parts Open 1 $0.00 Nov 17, 6:44 PM
WL-03010439 Labor Open 0.5 $0.00 Nov 17, 6:44 PM
WL-03010440 Labor Open 2 $260.00 Nov 17, 6:44 PM
WL-03010441 Labor Open 2 $0.00 Nov 17, 6:44 PM
WL-03010442 Travel Open 7 $92.75 Nov 17, 6:44 PM
WL-03010443 Travel Open 46 $0.00 Nov 17, 6:44 PM

Details