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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314794 ↗ ServiceMax

Walgreens • Misc. Inspection • P5

📍 Walgreens Store 03915 — 6401 W Charleston Blvd, Las Vegas NV, 89146

Nov 12, 2025 → Nov 15, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 19, 2025
🕐 Clock stopped: Completed (Nov 15)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 3.0d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.1 days
Created: Nov 12, 2025 Due: Nov 19, 2025 Completed: Nov 15, 2025 (4 days early)
📅
3.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543015
eBiotrack - New Inspection Created
Closed
Inspection: Miscellaneous Equipment Inspection Complete annual inspection. Some equipment was not available during tech's first visit Scott Berry - 11/11/25 - 02:37 pm Equip: https://www.ebiotrack.com/inspection.php?iid=31178
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leo Leonardo
Owner
John Rolston
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314794 (current) Invoiced
Misc. Inspection • Michael Russell
Created: Nov 12, 2025 • Closed: Nov 15, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-12 Mburris email sent to POC

🔧 Work Performed
Completed inspection on remaining devices that were not available during the annual inspection service. Inspection complete.
🔍 Technician Findings
added items to inspection
⚠️ Problem Description
Inspection: Miscellaneous Equipment Inspection Complete annual inspection. Some equipment was not available during tech's first visit Scott Berry - 11/11/25 - 02:37 pm Equip: https://www.ebiotrack.com/inspection.php?iid=31178

Timeline

📞
Case Linked Nov 11, 2:37 PM
Case Number: 00543015
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 12, 12:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Michael Russell
🗓️
▶
2 Status: Scheduled Nov 12, 12:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-18T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Nov 12, 2:20 PM
Scheduled For: 2025-11-14T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Michael Russell Nov 14, 5:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 5h
⏱️
▶
2 5x Labor Added Nov 15, 1:07 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 14m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 19, 9:47 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 8h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 20, 11:02 AM
Invoice Number: SM-246927

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543015
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Michael Russell
Scheduled
Nov 14, 1:00 PM
Created
Nov 12, 10:54 AM
Invoice #
SM-246927

Work Details (5)

Name Type Status Qty Amount Date
WL-03008720 Labor Open 1 $0.00 Nov 15, 1:07 AM
WL-03008721 Labor Open 2 $242.76 Nov 15, 1:07 AM
WL-03008722 Labor Open 1 $121.38 Nov 15, 1:07 AM
WL-03008723 Travel Open 20 - Nov 15, 1:07 AM
WL-03008724 Travel Open 20 - Nov 15, 1:07 AM

Details