Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314815 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Philip Krogstad Trunk Stock — 302 Ontelaunee Drive, Shoemakersville PA, 19555

Nov 12, 2025 → Nov 12, 2025

✅ Completed
PC Per client agreement
Target: Nov 29, 2025
🕐 Clock stopped: Canceled (Nov 12)
✓ SLA Met (17d early)
Dispatch 0.3d
Coordinators 0.4d
✓ SLA Met
Dispatch
0.3 days
Coordinators
0.4 days
Created: Nov 12, 2025 Due: Nov 29, 2025 Completed: Nov 12, 2025 (17 days early)
📅
0.6 days Total Age
⏱️
0.4d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542995
New Training Request
Closed
1 of 2 2x 1week OJT work orders w/ week ending 11/22 & 11/29 Training Request: Course: HCP Technician: Pero Popovic Start Date: 2025-11-10 Mentor: Phil Krogstad "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (3)
WO-01314813 Canceled
Cross-Training
Created: Nov 12, 2025
WO-01314815 (current) Canceled
Cross-Training
Created: Nov 12, 2025
WO-01314816 Invoiced
Cross-Training • Pero Popovic
Created: Nov 12, 2025 • Closed: Dec 14, 2025
On Track
Canceled • 183 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KHardison, cancelling, duplicate

Duplicate WO

⚠️ Problem Description
2 of 2 2x 1week OJT work orders w/ week ending 11/22 & 11/29 Training Request: Course: HCP Technician: Pero Popovic Start Date: 2025-11-10 Mentor: Phil Krogstad "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Nov 11, 2:06 PM
Case Number: 00542995
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 12, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Melissa Owens Nov 12, 2:41 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 2h 59m
🚫
Status: Canceled by Kimberly Hardison Nov 12, 4:48 PM
From: Entered
To: Canceled
Duration in Previous: 2h 7m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00542995
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 12, 11:41 AM
Invoice #
N/A

Details